131 Ratings
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Score 7.8 out of 100
31 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Acronis Cyber Backup ranks higher in 1 feature set: Data Center Backup

Data Center Backup

8.2

Acronis Cyber Backup

82%
8.0

Quest Rapid Recovery

80%
Acronis Cyber Backup ranks higher in 10/14 features

Universal recovery

9.1
91%
22 Ratings
8.0
80%
4 Ratings

Instant recovery

7.2
72%
21 Ratings
8.0
80%
4 Ratings

Recovery verification

8.3
83%
21 Ratings
8.0
80%
4 Ratings

Business application protection

7.5
75%
20 Ratings
6.4
64%
3 Ratings

Multiple backup destinations

8.9
89%
21 Ratings
9.0
90%
5 Ratings

Incremental backup identification

6.6
66%
22 Ratings
9.0
90%
6 Ratings

Backup to the cloud

7.0
70%
15 Ratings
5.1
51%
3 Ratings

Deduplication and file compression

8.7
87%
14 Ratings
8.0
80%
6 Ratings

Snapshots

8.6
86%
19 Ratings
8.0
80%
6 Ratings

Flexible deployment

8.2
82%
10 Ratings
8.0
80%
2 Ratings

Management dashboard

7.6
76%
15 Ratings
9.0
90%
2 Ratings

Platform support

9.1
91%
15 Ratings
9.0
90%
1 Rating

Retention options

9.1
91%
14 Ratings
8.0
80%
2 Ratings

Encryption

9.4
94%
12 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Acronis Cyber Backup is rated higher in 1 area: Implementation Rating
  • Quest Rapid Recovery is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.3

Acronis Cyber Backup

63%
47 Ratings
8.0

Quest Rapid Recovery

80%
6 Ratings

Likelihood to Renew

9.1

Acronis Cyber Backup

91%
2 Ratings

Quest Rapid Recovery

N/A
0 Ratings

Usability

5.2

Acronis Cyber Backup

52%
3 Ratings

Quest Rapid Recovery

N/A
0 Ratings

Support Rating

4.3

Acronis Cyber Backup

43%
5 Ratings
10.0

Quest Rapid Recovery

100%
2 Ratings

Implementation Rating

9.1

Acronis Cyber Backup

91%
2 Ratings
6.0

Quest Rapid Recovery

60%
2 Ratings

Contract Terms and Pricing Model

8.0

Acronis Cyber Backup

80%
1 Rating

Quest Rapid Recovery

N/A
0 Ratings

Product Scalability

8.5

Acronis Cyber Backup

85%
26 Ratings

Quest Rapid Recovery

N/A
0 Ratings

Likelihood to Recommend

Acronis

If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
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Quest

AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.
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Pros

Acronis

  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
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Quest

  • Continuous backup with deduplication and compression
  • The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
  • Can back up physical and virtual (ESX or Hyper-V).
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Cons

Acronis

  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
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Quest

  • Base images seem to be created too often at the slightest trigger like an improper shutdown. Something I think should be able to be skipped.
  • Speed of mounting restore points is bad and often times out. There are some work arounds for this but it is annoying.
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Pricing Details

Acronis Cyber Backup

Starting Price

$59

Editions & Modules

Acronis Cyber Backup editions and modules pricing
EditionModules
Acronis Cyber Backup591
Acronis Cyber Backup592

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Quest Rapid Recovery

Starting Price

$1,819.99

Editions & Modules

Quest Rapid Recovery editions and modules pricing
EditionModules
License + 1 Year 24/7 Maintenance1,819.991

Footnotes

  1. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Acronis

We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
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Quest

No answers on this topic

Usability

Acronis

I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
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Quest

No answers on this topic

Support Rating

Acronis

I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
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Quest

In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.
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Implementation Rating

Acronis

I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
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Quest

Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results
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Alternatives Considered

Acronis

We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
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Quest

We had Replay in our environment already and the price was right. We figured it might be good to stick with one vendor. Replay was a good product and saved us a couple times with the VM exports. Unfortunately, I can't say the same about AppAssure - anything but headache dealing with support daily.
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Contract Terms and Pricing Model

Acronis

I would love it if they offered better cloud space pricing or even "unlimited"
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Quest

No answers on this topic

Scalability

Acronis

The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
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Quest

No answers on this topic

Return on Investment

Acronis

  • Every times you restore a file, you see the value and the ROI of backup.
  • Backup is a great protection against ransomware, you can always restore files that has been infected.
  • When you want to go back in previous version of files, it can be life saver.
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Quest

  • AppAssure paid for itself in the first year of usage. A user deleted a major file in our SharePoint sub-site, we used the DocRetriever for SharePoint Console and were able to go back to a particular incremental date and retrieved that file.
  • One of our file shares crashed and we were able to put the physical server on a virtual standby which saved us hours of imaging and restoring of data. This allowed employees to efficiently continue their daily work without much downtime.
  • The offsite replication alone has put an ease on the company in case of any disaster. When Hurricane Sandy hit, we didn't have a solution in place which put us on pins and needles to say the least. But with AppAssure we will be able to have some comfort that all of our mission critical data is being offloaded onto our other sites.
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