What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
230 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Sugar Sell (SugarCRM)
8.6
Customer data management / contact management
Act! CRM
Sugar Sell (SugarCRM)
8.9
Workflow management
Act! CRM
Sugar Sell (SugarCRM)
8.6
Territory management
Act! CRM
Sugar Sell (SugarCRM)
8.7
Opportunity management
Act! CRM
Sugar Sell (SugarCRM)
8.8
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Sugar Sell (SugarCRM)
8.9
Contract management
Act! CRM
Sugar Sell (SugarCRM)
8.6
Quote & order management
Act! CRM
Sugar Sell (SugarCRM)
8.2
Interaction tracking
Act! CRM
Sugar Sell (SugarCRM)
8.1
Channel / partner relationship management
Act! CRM
Sugar Sell (SugarCRM)
8.6

Customer Service & Support

Act! CRM
Sugar Sell (SugarCRM)
8.8
Case management
Act! CRM
Sugar Sell (SugarCRM)
8.9
Call center management
Act! CRM
Sugar Sell (SugarCRM)
8.8
Help desk management
Act! CRM
Sugar Sell (SugarCRM)
8.7

Marketing Automation

Act! CRM
Sugar Sell (SugarCRM)
8.3
Lead management
Act! CRM
Sugar Sell (SugarCRM)
8.9
Email marketing
Act! CRM
Sugar Sell (SugarCRM)
7.6

CRM Project Management

Act! CRM
Sugar Sell (SugarCRM)
8.9
Task management
Act! CRM
Sugar Sell (SugarCRM)
9.1
Billing and invoicing management
Act! CRM
Sugar Sell (SugarCRM)
8.9
Reporting
Act! CRM
Sugar Sell (SugarCRM)
8.9

CRM Reporting & Analytics

Act! CRM
Sugar Sell (SugarCRM)
8.9
Forecasting
Act! CRM
Sugar Sell (SugarCRM)
8.9
Pipeline visualization
Act! CRM
Sugar Sell (SugarCRM)
8.8
Customizable reports
Act! CRM
Sugar Sell (SugarCRM)
8.9

Customization

Act! CRM
Sugar Sell (SugarCRM)
8.8
Custom fields
Act! CRM
Sugar Sell (SugarCRM)
8.9
Custom objects
Act! CRM
Sugar Sell (SugarCRM)
8.9
Scripting environment
Act! CRM
Sugar Sell (SugarCRM)
8.9
API for custom integration
Act! CRM
Sugar Sell (SugarCRM)
8.5

Security

Act! CRM
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
Act! CRM
Sugar Sell (SugarCRM)
9.1
Role-based user permissions
Act! CRM
Sugar Sell (SugarCRM)
8.3

Social CRM

Act! CRM
Sugar Sell (SugarCRM)
8.8
Social data
Act! CRM
Sugar Sell (SugarCRM)
8.9
Social engagement
Act! CRM
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

Act! CRM
Sugar Sell (SugarCRM)
8.7
Marketing automation
Act! CRM
Sugar Sell (SugarCRM)
8.8
Compensation management
Act! CRM
Sugar Sell (SugarCRM)
8.6

Platform

Act! CRM
Sugar Sell (SugarCRM)
8.2
Mobile access
Act! CRM
Sugar Sell (SugarCRM)
8.2

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Act! CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Act! CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

Act! CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Act! CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Act! CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Sugar Sell (SugarCRM)
8.3

Likelihood to Renew

Act! CRM
1.0
Sugar Sell (SugarCRM)
8.2

Usability

Act! CRM
1.3
Sugar Sell (SugarCRM)
8.7

Reliability and Availability

Act! CRM
Sugar Sell (SugarCRM)
10.0

Performance

Act! CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

Act! CRM
5.2
Sugar Sell (SugarCRM)
9.2

In-Person Training

Act! CRM
Sugar Sell (SugarCRM)
9.0

Online Training

Act! CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Act! CRM
1.0
Sugar Sell (SugarCRM)
9.0

Scalability

Act! CRM
Sugar Sell (SugarCRM)
9.0

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