Action1 vs. GitLab

Any place that has multiple computers that need to be managed can benefit from using Action1. Currently that means Windows PC's and servers, Linux PC's and servers and devices running MacOS can be managed by Action1 and benefit from their patch management and software management tools. Mobile OS need not apply at this point.

It is well-suited for any project that needs VCS. It's an excellent choice for teams that might be remote or have to collaborate across teams. Plenty of features allow for async working. With its dashboards and reporting features, it is also suitable for nontechnical PMs or stakeholders. It allows for very bespoke customization and can most often do much more than you need it to.

Incentivized

• Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
• Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
• Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
• Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Incentivized

• GitLab excels in managing code versions, allowing easy tracking of changes, branch management, and merging contributions.
• It helps maintain code stability and reliability, saving time and effort in the development or research workflow.
• Powerful code review features, enabling collaboration and feedback among team members.
• Robust project management features, including issue tracking, kanban boards, and milestones.

Incentivized

• Remote Access could use added functionality
• The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update.

Incentivized

• CI variables management is sometimes hard to use, for example, with File type variables. The scope of each variable is also hard to guess.
• Access Token: there are too many types (Personal, Project, global..), and it is hard to identify the scope and where it comes from once created.
• Runners: auto-scaled runners are for the moment hard to put in place, and monitoring is not easy.

Incentivized

it is an excellent product

Incentivized

I really feel the platform has matured quite faster than others, and it is always at the top of its game compared to the different vendors like GitHub, Azure pipelines, CircleCI, Travis, Jenkins. Since it provides, agents, CI/CD, repository hosting, Secrets management, user management, and Single Sign on; among other features

Incentivized

Easy to use. Straight Forward. No hidden settings or stuff that's buried several layers deep and you have to watch a video before you do it. Point. Click. It works and I can feel assured that my CVE issues are being handled.

Incentivized

I find it easy to use, I haven't had to do the integration work, so that's why it is a 9/10, cause I can't speak to how easy that part was or the initial set up, but day to day use is great!

Incentivized

I've never had experienced outages from GItlab itself, but regarding the code I have deployed to Gitlab, the history helps a lot to trace the cause of the issue or performing a rollback to go back to a working version

Incentivized

GItlab reponsiveness is amazing, has never left me IDLE. I've never had issues even with complex projects. I have not experienced any issues when integrating it with agents for example or SSO

Incentivized

I never contacted support services

Incentivized

At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft

Incentivized

very easy to start using it.

Incentivized

Freshdesk and Freshservice are great products with Freshservice being the better of the two. However, in comparison to Action1 with regards to our budget, it was an easy choice to select Action1. I selected Action1 not only because of the "free" price tag, but also because I didn't need a full fledged ITSM product. Action1 is cheaper, easier to setup and use, and is cloud based as well so you don't need to install it on a server to utilize.

Incentivized

GitHub is an inferior product from most points of view. We had to use it and the teams finds no positives about it. Everything is a downgrade from our previous GitLab solution. GitLab CI\CD is vastly superior to workflows, for example doing a manual node is just "when : manual" in GitLab while you have to do clickops in GitHub to achieve the same. No overview of code in branches is a minus when we tried to figure out what our colleagues are trying to merge as it looked off.

Incentivized

I think is very well designed, and like any VCS it works as intended

Incentivized

• It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

Incentivized

• GitLab cut down our spent on container, package and infrastructure registry
• Best thing is we can now have everything in single platform which cost effective too
• Quality of support is really good and they do have emergency support team as well which is great

Incentivized