Action1 vs. Supremo Remote Desktop

[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.

Supremo can be useful when systems are incompatible, as competitors sometimes need to have the latest operating system version, and Supremo is compatible with most. However, compared to competitors, it has more limited functions that could be improved, and the functions, while somewhat limited, could be optimized to improve performance and device control.

Incentivized

• Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
• Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
• Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.

Incentivized

• Remote device control
• File transfer

Incentivized

• Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
• Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
• Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Incentivized

• The basic plan only allows you to connect to one device
• The connection can be improved in terms of stability and disconnections can be reduced.

Incentivized

Price, functionality, and continuous improvement of the product.

Incentivized

Agent deployment is simple (and silent) - once that is done, you're good to go. Everything is simple, centralized and very easy to work with. There isn't one aspect of this platform that requires crawling over forums and Google, it just works!

Incentivized

The usability is very simple; it has limited, simple functions, but it's suitable for many. For example, no installation is needed, and you don't need an account to use it. These are simple things that help facilitate use, although there are many things that could be improved, such as connection stability.

Incentivized

I never contacted support services

Incentivized

very easy to start using it.

Incentivized

Action1 excels with patch management and their ability to show if applications have been marked as vulnerable. It is also hard to beat their free model where the first 200 are free. When I first started with Action1 it was only 50 endpoints so seeing that expand so much is awesome.

Incentivized

Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be lightweight, requiring minimal computer resources, and the most useful and basic functions are readily accessible.

Incentivized

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized

• It helps reduce service time, allowing us to reach more customers in the same period of time

Incentivized