ActivTrak vs. Syteca

ActivTrak does exactly what it's designed to do. There are use cases that my team did not use, but the basic functions work well and suited our needs. It might be less appropriate for much larger teams, we are just 16.

Incentivized

• ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
• ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
• ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.

Incentivized

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

Have not experienced any outages or application errors.

Incentivized

Some reports are a little slow to load based on the size of record sets returned.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

We were referred to ActivTrak by our outsourced IT team and didnt really evaluate anyone else. We were looking for something simple where we could easily install and do basic monitoring. We didn't want to make the company feel like we were tracking detailed activity, so the fact that we could just monitor basic stuff was both helpful to us and not scary for the employee

Incentivized

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• I can easily see who are contributing members and who are not committed.
• We do not have to pay for people that are truly not working.
• I can demonstrate to leadership that our team is a contributing valuable asset through the productivity calculation.

Incentivized