Item: ActivTrak
Rating: 10
Author: Verified User

Overall Satisfaction with ActivTrak

Use Cases and Deployment Scope

We are using it to monitor the productivity of all of our salaried staff. It had helped us identify individuals that are not focused on work.

Pros and Cons

Pros

Management of Productive/Unproductive activity is easy.
The stock reports are very detailed and easy to use.
The onboarding process is first class.

Cons

Some reports take a bit to load as there is a lot of data.
We had issues with classification performance early on which have been resolved.
At times, the agent will hang up and productivity will continue to be counted.

Return on Investment

We eliminated 3 people from a position that only required 1.
The cost of the product is nothing compared to the loss of productivity that it's monitoring.

ActivTrak Favorite Features

Data connect as it has allowed us to built custom reports and dashboards
Classification is simple and not overburdensome.

Employee Productivity

We are able to see and monitor the non-value-add activities that our associates take part in. This leads us to help them modify their behavior.

Remote Workforce Management

We're able to tell if an associate is in fact working and not just playing with their machine. We can also gauge how effective they are when remote working vs working in the office.

Alternatives Considered

Teramind

Teramind was a horrible mess that never worked right from day 1. Their support and sale staff were slow and non-responsive.

Other Software Used

KACE Systems Management Appliance (SMA)

Likelihood to Recommend

Having used one of their competitor's products, I can say that ActivTrak just plain works and is very easy to use. It does not take a lot of babysitting to get results.

ActivTrak Feature Ratings

Performance monitoring
Finding associates wasting time with non value added tasks
Finding positions that are under staffed or require reduction based on reporting

Innovative Uses

Using it has found gaps in security standards by knowing what the associates are doing

Future Planned Uses

We could empower the associate to see what they are doing how they are productive and unproductive.

Likelihood to Renew

We have found it to be an invaluable tool to increate employee productivity and focus.

Evaluating ActivTrak and Competitors

Products Replaced

Yes - Teramind, it had constant issues and support was non existent.

Key Differentiators

Price
Product Features
Product Usability

Features for the price was a deciding factor for us.

Evaluation Lessons Learned

I wouldn't, ActivTrak is spot on and very flexible.

ActivTrak Implementation

Implementation Rating

IT was as easy as pushing the agent out to the machines that needed to be tracked.

Implementation Details / Implementation Partner

Implemented in-house

None, it went smooth and without issue

ActivTrak Training

Training Types Used

no training

ActivTrak Support

ActivTrak Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes it was quickly resolved by their development team.

Exceptional Examples of ActivTrak Support

We had an issue with the classification page taking forever to update anything. They were diligent at finding the root cause and resolving.

Using ActivTrak

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None