ActivTrak: A winning product in my arsenal of tools
Updated August 21, 2020

ActivTrak: A winning product in my arsenal of tools

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ActivTrak

We are using it to monitor the productivity of all of our salaried staff. It had helped us identify individuals that are not focused on work.
  • Management of Productive/Unproductive activity is easy.
  • The stock reports are very detailed and easy to use.
  • The onboarding process is first class.
  • Some reports take a bit to load as there is a lot of data.
  • We had issues with classification performance early on which have been resolved.
  • At times, the agent will hang up and productivity will continue to be counted.
  • We eliminated 3 people from a position that only required 1.
  • The cost of the product is nothing compared to the loss of productivity that it's monitoring.
  • Data connect as it has allowed us to built custom reports and dashboards
  • Classification is simple and not overburdensome.
We are able to see and monitor the non-value-add activities that our associates take part in. This leads us to help them modify their behavior.
We're able to tell if an associate is in fact working and not just playing with their machine. We can also gauge how effective they are when remote working vs working in the office.
Teramind was a horrible mess that never worked right from day 1. Their support and sale staff were slow and non-responsive.
Having used one of their competitor's products, I can say that ActivTrak just plain works and is very easy to use. It does not take a lot of babysitting to get results.

ActivTrak Feature Ratings

Automated data collection
9
Data analysis
9
Benchmarking
9
Pre-built content
9
Data management
7
Self-service insights
8

Using ActivTrak

340 - Every Salary associate has an agent installed. This includes c-suite as well.
1 - Currently I am the only one that support ActivTrak, it has been pretty hands off from the beginning requiring minimal support.
  • Performance monitoring
  • Finding associates wasting time with non value added tasks
  • Finding positions that are under staffed or require reduction based on reporting
  • Using it has found gaps in security standards by knowing what the associates are doing
  • We could empower the associate to see what they are doing how they are productive and unproductive.
We have found it to be an invaluable tool to increate employee productivity and focus.

Evaluating ActivTrak and Competitors

Yes - Teramind, it had constant issues and support was non existent.
  • Price
  • Product Features
  • Product Usability
Features for the price was a deciding factor for us.
I wouldn't, ActivTrak is spot on and very flexible.

ActivTrak Implementation

IT was as easy as pushing the agent out to the machines that needed to be tracked.
  • None, it went smooth and without issue

ActivTrak Training

Very Thorough
Yes, the documentation is well put together and easy to follow.

Configuring ActivTrak

It's just right it's not difficult at all.
No out of the box it just works.
No - there is no facility to customize the interface
No - the product does not support adding custom code

ActivTrak Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes it was quickly resolved by their development team.
We had an issue with the classification page taking forever to update anything. They were diligent at finding the root cause and resolving.

Using ActivTrak

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting is super easy, just click and run
  • Classification of events is easy and fast
  • None that I have found.
It was easy to use without any training whatsoever.

ActivTrak Reliability

It's never been down.
Some reports are a little slow to load based on the size of record sets returned.

Relationship with ActivTrak

They were very good at staying on top of our needs and answering questions.
They continue to support us with excellent service.
We were able to reduce the agent cost and setup terms that that we needed.

Upgrading ActivTrak