What users are saying about
11 Ratings
Top Rated
43 Ratings
11 Ratings
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Score 5.6 out of 101
Top Rated
43 Ratings
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Score 9 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Nimble

The ease of integration to my Google Calendar, using PieSync to push a new contact entered into Nimble to Constant Contact or vice-versa or from Nimble into QuickBooks Online or vice-versa is the best time-saving integration possible, and using my IMAP Email account within Nimble are only a few of the tremendous application design features. Having all of these tools (and much more) interacting and usable within Nimble permits me to stay in one program to do 85% of my daily work. The Customer Support team is excellent and fully capable of handling high priority issues promptly and for listening to the users for feedback and new ideas.The fact that Nimble can also be used within other well-used CRM applications such as Salesforce, Infusionsoft, and many others makes Nimble that much more of an asset. This permits the user to have integrated access to social media interactions to better build relationships that make for lasting opportunities for business growth.
Chuck Royer profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Nimble
8.0
Customer data management / contact management
ADAPTcrm
7.0
Nimble
9.4
Workflow management
ADAPTcrm
6.0
Nimble
8.6
Territory management
ADAPTcrm
6.0
Nimble
6.7
Opportunity management
ADAPTcrm
7.0
Nimble
8.7
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Nimble
9.1
Contract management
ADAPTcrm
8.0
Nimble
6.2
Quote & order management
ADAPTcrm
7.0
Nimble
5.9
Interaction tracking
ADAPTcrm
8.0
Nimble
9.4
Channel / partner relationship management
ADAPTcrm
8.0
Nimble
7.8

Customer Service & Support

ADAPTcrm
7.3
Nimble
9.6
Case management
ADAPTcrm
8.0
Nimble
9.7
Call center management
ADAPTcrm
7.0
Nimble
9.5
Help desk management
ADAPTcrm
7.0
Nimble
9.5

Marketing Automation

ADAPTcrm
8.0
Nimble
8.4
Lead management
ADAPTcrm
8.0
Nimble
9.1
Email marketing
ADAPTcrm
8.0
Nimble
7.6

CRM Project Management

ADAPTcrm
8.0
Nimble
6.9
Task management
ADAPTcrm
9.0
Nimble
8.4
Billing and invoicing management
ADAPTcrm
8.0
Nimble
4.3
Reporting
ADAPTcrm
7.0
Nimble
7.9

CRM Reporting & Analytics

ADAPTcrm
7.3
Nimble
8.2
Forecasting
ADAPTcrm
7.0
Nimble
8.6
Pipeline visualization
ADAPTcrm
8.0
Nimble
8.6
Customizable reports
ADAPTcrm
7.0
Nimble
7.5

Customization

ADAPTcrm
6.3
Nimble
7.3
Custom fields
ADAPTcrm
6.0
Nimble
8.5
Custom objects
ADAPTcrm
6.0
Nimble
7.7
Scripting environment
ADAPTcrm
7.0
Nimble
5.8
API for custom integration
ADAPTcrm
6.0
Nimble
7.1

Security

ADAPTcrm
7.0
Nimble
8.3
Single sign-on capability
ADAPTcrm
7.0
Nimble
9.3
Role-based user permissions
ADAPTcrm
7.0
Nimble
7.4

Social CRM

ADAPTcrm
7.5
Nimble
9.6
Social data
ADAPTcrm
8.0
Nimble
9.6
Social engagement
ADAPTcrm
7.0
Nimble
9.5

Integrations with 3rd-party Software

ADAPTcrm
8.0
Nimble
7.5
Marketing automation
ADAPTcrm
8.0
Nimble
8.5
Compensation management
ADAPTcrm
Nimble
6.5

Platform

ADAPTcrm
Nimble
8.7
Mobile access
ADAPTcrm
Nimble
8.7

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Organizations (or individuals) can connect multiple email addresses to Nimble, which is possibly unique but certainly useful. As an individual, you could, therefore, manage your business and private life in one database and you could manage additional organizations as well, if required. This saves having multiple databases to manage.
  • The database can be segmented in many ways but Tags are the most powerful. Adding a Tag to a contact record enables that contact to belong to that group or segment. Any Contact can belong to multiple groups. Using the built-in synchronization engine, Contacts can be added to mailing lists in separate systems such as MailChimp simply by adding the appropriate Tag to the record in Nimble.
  • Using Nimble's widget means that if you see a Contact mentioned online or you receive an email from a Contact, you can simply hit "add to Nimble". But in the process, you can build a complete record such as the name, address, phone number, email, website etc. which saves a huge amount of time and is the reason why the data in CRM's that don't provide that functionality is generally not up to date.
Thomas Olesen profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Nimble has a built-in Group Messaging capability used for Mailmerged emails but Nimble management have chosen to throttle the use of that facility to so many emails per day which are fully tracked. That means that any large email shots have to be undertaken using a 3rd party system such as MailChimp. Fortunately Nimble fully supports 3rd party email systems but it would be more convenient to just use Nimble.
  • Nimble has a powerful email signature which is applied to all emails by default. The problem is that there is currently only one signature so you must choose your default email to use for that and delete it when using any of the other emails. It would be better if the system allowed a different email signature per email address.
  • List management within Nimble is not as flexible as with some databases but perfectly adequate for most users. Power Users can export the data and use tools like Excel to do anything that cannot be accomplished within Nimble itself.
  • Nimble has a system for "Keeping in touch" with your Contacts but if you have a very large database this becomes overwhelming. For smaller databases it is a nice feature but I would prefer if it could be turned off.
Thomas Olesen profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Nimble8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart profile photo

Usability

No score
No answers yet
No answers on this topic
Nimble9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart profile photo

Support

No score
No answers yet
No answers on this topic
Nimble7.3
Based on 1 answer
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is very helpful to me. I used Insightly for the better part of a year before giving Nimble a try. I knew within 2 weeks that I was going to switch 100% over to Nimble.
David Lisauskas profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • I am still in the early months of using Nimble, so not much to speak of on ROI yet. I have already been reminded of a client that I had lost touch with, reached out and landed a gig within 2 weeks.
David Lisauskas profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Nimble

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details