TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADAPTcrm

    Score7.2 out of 10
    N/AADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A

    Oracle CRM On Demand

    Score9.2 out of 10
    N/AThe basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
    Pricing
    ADAPTcrmOracle CRM On Demand
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ADAPTcrmOracle CRM On Demand
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    ADAPTcrmOracle CRM On Demand
    Sales Force Automation
    Comparison of Sales Force Automation features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    9.0
    3 Ratings
    14% above category average
    Oracle CRM On Demand
    8.9
    25 Ratings
    13% above category average
    Customer data management / contact management8.73 Ratings8.025 Ratings
    Workflow management9.73 Ratings9.024 Ratings
    Territory management8.73 Ratings8.024 Ratings
    Opportunity management8.73 Ratings8.025 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.03 Ratings9.022 Ratings
    Contract management9.03 Ratings9.024 Ratings
    Quote & order management9.73 Ratings10.023 Ratings
    Interaction tracking8.43 Ratings9.024 Ratings
    Channel / partner relationship management9.03 Ratings10.023 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    9.2
    3 Ratings
    18% above category average
    Oracle CRM On Demand
    9.7
    24 Ratings
    23% above category average
    Case management9.73 Ratings10.024 Ratings
    Call center management9.03 Ratings10.023 Ratings
    Help desk management9.03 Ratings9.024 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    14% above category average
    Oracle CRM On Demand
    8.5
    24 Ratings
    9% above category average
    Lead management9.03 Ratings8.024 Ratings
    Email marketing8.73 Ratings9.022 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    17% above category average
    Oracle CRM On Demand
    9.0
    24 Ratings
    16% above category average
    Task management9.73 Ratings9.023 Ratings
    Billing and invoicing management8.73 Ratings9.022 Ratings
    Reporting9.03 Ratings9.023 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    17% above category average
    Oracle CRM On Demand
    8.5
    24 Ratings
    11% above category average
    Forecasting9.03 Ratings10.024 Ratings
    Pipeline visualization8.73 Ratings6.623 Ratings
    Customizable reports9.73 Ratings9.024 Ratings
    Customization
    Comparison of Customization features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    13% above category average
    Oracle CRM On Demand
    8.2
    24 Ratings
    7% above category average
    Custom fields8.73 Ratings9.024 Ratings
    Custom objects8.43 Ratings9.024 Ratings
    Scripting environment8.73 Ratings5.820 Ratings
    API for custom integration9.02 Ratings9.023 Ratings
    Security
    Comparison of Security features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    8% above category average
    Oracle CRM On Demand
    9.5
    25 Ratings
    12% above category average
    Single sign-on capability9.03 Ratings10.022 Ratings
    Role-based user permissions9.23 Ratings9.025 Ratings
    Social CRM
    Comparison of Social CRM features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    15% above category average
    Oracle CRM On Demand
    9.0
    18 Ratings
    18% above category average
    Social data9.03 Ratings9.018 Ratings
    Social engagement8.43 Ratings9.018 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    17% above category average
    Oracle CRM On Demand
    9.0
    22 Ratings
    18% above category average
    Marketing automation9.03 Ratings9.022 Ratings
    Compensation management8.72 Ratings9.020 Ratings
    Platform
    Comparison of Platform features of ADAPTcrm and Oracle CRM On Demand
    Feature
    ADAPTcrm
    8.7
    2 Ratings
    13% above category average
    Oracle CRM On Demand
    9.0
    18 Ratings
    17% above category average
    Mobile access8.72 Ratings9.018 Ratings
    Best Alternatives
    ADAPTcrmOracle CRM On Demand
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ADAPTcrmOracle CRM On Demand
    Likelihood to Recommend
    9.0
    (3 ratings)
    10.0
    (26 ratings)
    Usability
    9.0
    (2 ratings)
    9.0
    (2 ratings)
    Support Rating
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ADAPTcrmOracle CRM On Demand
    Likelihood to Recommend
    ADAPT Software Applications, Inc.
    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review
    Oracle
    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Incentivized
    Read full review
    Pros
    ADAPT Software Applications, Inc.
    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Incentivized
    Read full review
    Oracle
    • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
    • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
    • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
    Incentivized
    Read full review
    Cons
    ADAPT Software Applications, Inc.
    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Incentivized
    Read full review
    Oracle
    • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
    • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
    Incentivized
    Read full review
    Likelihood to Renew
    ADAPT Software Applications, Inc.
    No answers on this topic
    Oracle
    Because am using oracle last 3 years and it’s great
    Read full review
    Usability
    ADAPT Software Applications, Inc.
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Read full review
    Oracle
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Incentivized
    Read full review
    Support Rating
    ADAPT Software Applications, Inc.
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Incentivized
    Read full review
    Oracle
    As am using oracle very much satisfy.
    Read full review
    Implementation Rating
    ADAPT Software Applications, Inc.
    No answers on this topic
    Oracle
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Incentivized
    Read full review
    Alternatives Considered
    ADAPT Software Applications, Inc.
    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Incentivized
    Read full review
    Oracle
    MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
    Incentivized
    Read full review
    Return on Investment
    ADAPT Software Applications, Inc.
    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Read full review
    Oracle
    • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
    Incentivized
    Read full review
    ScreenShots