What users are saying about
14 Ratings
14 Ratings
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Score 7.3 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Oracle CRM On Demand
8.7
Customer data management / contact management
ADAPTcrm
7.0
Oracle CRM On Demand
9.4
Workflow management
ADAPTcrm
6.0
Oracle CRM On Demand
8.9
Territory management
ADAPTcrm
6.0
Oracle CRM On Demand
9.3
Opportunity management
ADAPTcrm
7.0
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Oracle CRM On Demand
9.0
Contract management
ADAPTcrm
8.0
Oracle CRM On Demand
7.8
Quote & order management
ADAPTcrm
7.0
Oracle CRM On Demand
8.5
Interaction tracking
ADAPTcrm
8.0
Oracle CRM On Demand
8.3
Channel / partner relationship management
ADAPTcrm
8.0
Oracle CRM On Demand
8.2

Customer Service & Support

ADAPTcrm
7.3
Oracle CRM On Demand
8.4
Case management
ADAPTcrm
8.0
Oracle CRM On Demand
8.5
Call center management
ADAPTcrm
7.0
Oracle CRM On Demand
8.7
Help desk management
ADAPTcrm
7.0
Oracle CRM On Demand
8.1

Marketing Automation

ADAPTcrm
8.0
Oracle CRM On Demand
8.9
Lead management
ADAPTcrm
8.0
Oracle CRM On Demand
8.9
Email marketing
ADAPTcrm
8.0
Oracle CRM On Demand
8.8

CRM Project Management

ADAPTcrm
8.0
Oracle CRM On Demand
8.7
Task management
ADAPTcrm
9.0
Oracle CRM On Demand
8.3
Billing and invoicing management
ADAPTcrm
8.0
Oracle CRM On Demand
9.6
Reporting
ADAPTcrm
7.0
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

ADAPTcrm
7.3
Oracle CRM On Demand
8.4
Forecasting
ADAPTcrm
7.0
Oracle CRM On Demand
8.7
Pipeline visualization
ADAPTcrm
8.0
Oracle CRM On Demand
8.6
Customizable reports
ADAPTcrm
7.0
Oracle CRM On Demand
7.9

Customization

ADAPTcrm
6.3
Oracle CRM On Demand
8.4
Custom fields
ADAPTcrm
6.0
Oracle CRM On Demand
8.9
Custom objects
ADAPTcrm
6.0
Oracle CRM On Demand
8.1
Scripting environment
ADAPTcrm
7.0
Oracle CRM On Demand
7.9
API for custom integration
ADAPTcrm
6.0
Oracle CRM On Demand
8.7

Security

ADAPTcrm
7.0
Oracle CRM On Demand
9.4
Single sign-on capability
ADAPTcrm
7.0
Oracle CRM On Demand
9.0
Role-based user permissions
ADAPTcrm
7.0
Oracle CRM On Demand
9.8

Social CRM

ADAPTcrm
7.5
Oracle CRM On Demand
9.8
Social data
ADAPTcrm
8.0
Oracle CRM On Demand
9.8
Social engagement
ADAPTcrm
7.0
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

ADAPTcrm
8.0
Oracle CRM On Demand
8.6
Marketing automation
ADAPTcrm
8.0
Oracle CRM On Demand
8.5
Compensation management
ADAPTcrm
Oracle CRM On Demand
8.7

Platform

ADAPTcrm
Oracle CRM On Demand
9.3
Mobile access
ADAPTcrm
Oracle CRM On Demand
9.3

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

ADAPTcrm

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Oracle CRM On Demand
8.2

Usability

ADAPTcrm
Oracle CRM On Demand
9.0

Implementation Rating

ADAPTcrm
Oracle CRM On Demand
10.0

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