What users are saying about
11 Ratings
9 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.6 out of 101
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Pipeliner CRM

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.
Babette Ten Haken profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Pipeliner CRM
8.8
Customer data management / contact management
ADAPTcrm
7.0
Pipeliner CRM
8.7
Workflow management
ADAPTcrm
6.0
Pipeliner CRM
8.9
Territory management
ADAPTcrm
6.0
Pipeliner CRM
6.9
Opportunity management
ADAPTcrm
7.0
Pipeliner CRM
9.5
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Pipeliner CRM
7.8
Contract management
ADAPTcrm
8.0
Pipeliner CRM
9.1
Quote & order management
ADAPTcrm
7.0
Pipeliner CRM
9.6
Interaction tracking
ADAPTcrm
8.0
Pipeliner CRM
9.5
Channel / partner relationship management
ADAPTcrm
8.0
Pipeliner CRM
9.1

Customer Service & Support

ADAPTcrm
7.3
Pipeliner CRM
9.3
Case management
ADAPTcrm
8.0
Pipeliner CRM
9.1
Call center management
ADAPTcrm
7.0
Pipeliner CRM
9.1
Help desk management
ADAPTcrm
7.0
Pipeliner CRM
9.6

Marketing Automation

ADAPTcrm
8.0
Pipeliner CRM
8.6
Lead management
ADAPTcrm
8.0
Pipeliner CRM
8.9
Email marketing
ADAPTcrm
8.0
Pipeliner CRM
8.2

CRM Project Management

ADAPTcrm
8.0
Pipeliner CRM
8.7
Task management
ADAPTcrm
9.0
Pipeliner CRM
8.4
Billing and invoicing management
ADAPTcrm
8.0
Pipeliner CRM
9.1
Reporting
ADAPTcrm
7.0
Pipeliner CRM
8.6

CRM Reporting & Analytics

ADAPTcrm
7.3
Pipeliner CRM
9.5
Forecasting
ADAPTcrm
7.0
Pipeliner CRM
9.5
Pipeline visualization
ADAPTcrm
8.0
Pipeliner CRM
9.5
Customizable reports
ADAPTcrm
7.0
Pipeliner CRM
9.5

Customization

ADAPTcrm
6.3
Pipeliner CRM
8.9
Custom fields
ADAPTcrm
6.0
Pipeliner CRM
8.9
Custom objects
ADAPTcrm
6.0
Pipeliner CRM
9.6
Scripting environment
ADAPTcrm
7.0
Pipeliner CRM
9.1
API for custom integration
ADAPTcrm
6.0
Pipeliner CRM
7.8

Security

ADAPTcrm
7.0
Pipeliner CRM
8.4
Single sign-on capability
ADAPTcrm
7.0
Pipeliner CRM
9.1
Role-based user permissions
ADAPTcrm
7.0
Pipeliner CRM
7.8

Social CRM

ADAPTcrm
7.5
Pipeliner CRM
8.4
Social data
ADAPTcrm
8.0
Pipeliner CRM
8.7
Social engagement
ADAPTcrm
7.0
Pipeliner CRM
8.2

Integrations with 3rd-party Software

ADAPTcrm
8.0
Pipeliner CRM
8.6
Marketing automation
ADAPTcrm
8.0
Pipeliner CRM
8.2
Compensation management
ADAPTcrm
Pipeliner CRM
9.1

Platform

ADAPTcrm
Pipeliner CRM
9.5
Mobile access
ADAPTcrm
Pipeliner CRM
9.5

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • LinkedIn and other social integrations are great. It is easy to link directly from the CRM to the social channel.
  • The pipeline opportunity view, ability to build custom reports using any filter setting.
  • The Pipeliner team from the CEO, to support, to marketing has been fantastic to deal with. They care about the success of their customers.
Lori Grass profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • After sale (to the users client) support mechanisms. Today those features are linked in foreign applications.
  • Currently linked in Quote applications like QuoteRoller. Those are good but a sales system would be best with a tightly integrated or full package ability such as QuoteWerks. I believe QuoteWerks is being worked on now.
Randy Tucker profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pipeliner CRM9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Pipeliner CRM raises the bar far beyond any other currently available CRM. It makes all of your data immediately accessible and usable. It takes you away from constantly having to enter data into your CRM system and allows me to be a consultant and interpret findings from my data in my CRM. That saves me time and makes me money. It is an impressive and readily understood interface when presenting to customers as well. It's a keeper in my book.
Babette Ten Haken profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
ADAPTcrm Editions & Modules
ADAPTcrm
Additional Pricing Details

Pipeliner CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Pipeliner CRM Editions & Modules
Pipeliner CRM
On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features
$65.001
Business STARTER - Basic sales management, tracking and collaboration
$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services
$85.002
1. Per User per Month
2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration
$35.001
Professional - Full CRM functionality, customization and unique productivity features
$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services
$85.001
1. Per user, per month
Additional Pricing Details