Addigy vs. N-able N-central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Addigy
Score 8.6 out of 10
N/A
Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.N/A
N-able N-central
Score 8.2 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Pricing
AddigyN-able N-central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AddigyN-able N-central
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AddigyN-able N-central
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Addigy
-
Ratings
N-able N-central
7.2
6 Ratings
3% below category average
Remote monitoring00 Ratings9.26 Ratings
Network device monitoring00 Ratings8.06 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Addigy
-
Ratings
N-able N-central
8.7
7 Ratings
15% above category average
Patch Management00 Ratings8.77 Ratings
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AddigyN-able N-central
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Medium-sized Companies
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No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AddigyN-able N-central
Likelihood to Recommend
7.1
(5 ratings)
8.1
(25 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
7.0
(7 ratings)
Support Rating
-
(0 ratings)
1.0
(8 ratings)
Implementation Rating
-
(0 ratings)
8.4
(2 ratings)
User Testimonials
AddigyN-able N-central
Likelihood to Recommend
Addigy
It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing
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N-able
N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.
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Pros
Addigy
  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
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N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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Cons
Addigy
  • security risk
  • UI could use improvement
  • slow response
Read full review
N-able
  • Customer support just points to online guides and I feel they aren't helpful.
  • During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
  • In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
  • In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
  • In my opinion, monitoring software deployments is painful.
  • The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
  • In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
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Likelihood to Renew
Addigy
No answers on this topic
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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Usability
Addigy
No answers on this topic
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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Support Rating
Addigy
No answers on this topic
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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Implementation Rating
Addigy
No answers on this topic
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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Alternatives Considered
Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
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N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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Return on Investment
Addigy
  • Centralized Management for Multiple clients
  • Efficient access to data
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N-able
  • We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues
  • We had to move all of our services away which was very painful
  • Staff satisfaction was low having to deal with this company
Read full review
ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control