Adobe Acrobat Reader vs. ChurnZero

After creating a document, converting it into Adobe Acrobat Reader is usually very easy for storage in my computer, sending/sharing via emails, etc. This also saves a significant amount of unnecessary printing and paper waste, which is great for reducing waste. I don't have to worry about not having the right software/app to view, edit, and share with anyone.

Incentivized

If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.

• It has all the tools that individuals need for reading/doing light editing of PDF files.
• It is the most secure PDF reader on the market, and it tends to get patched with timely updates on a regular basis.
• It usually works very well, as far as the software itself. It doesn't crash a lot, or is particularly an error prone software platform.

Incentivized

• ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
• The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
• We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.

Incentivized

• Being able to add image "stamps" to a document is a little tricky as the stamp has to already be in PDF format (at least on Mac) to work. This mean you have to convert the image to PDF before you can use it as a stamp.
• Being only able to save one signature and one set of initials is a bit of a pain but you can actually use stamps if you need different versions frequently used scribbles for various reasons. The stamp won't secure the document and prevent future changes the same way the signature would though.
• All of the other features you might want to use are only included with Acrobat Pro but the options are all displayed in the Reader app. When clicked they will offer the free trial that leads to a paid subscription. This is more of an annoyance but you can't fault Adobe for trying to make a sale.

Incentivized

• When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
• In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
• The content templates can be hard to stylize if you don't know html
• Add the Merge Fields functionality to tasks, especially tasks made by playbooks

Incentivized

To be honest, I do not have any say in the renewal of Adobe Acrobat Reader DC. It is managed at an enterprise level, and the decision to renew or not renew is handled well above my pay grade as an external consultant.

Incentivized

Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters

Incentivized

Again, Adobe Creative Suite is widely used and backed by an industry leader, making the experience very familiar and common for anyone who has used a PDF and wants more features to interact with it. It also makes copy text a lot easier than just previewing the file.

ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me

Incentivized

Quick response by the CZ team.

Incentivized

I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.

Incentivized

The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.

Incentivized

The application is pretty much "plug and play"

Incentivized

I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.

Incentivized

We have reviewed DocuSign in comparison to [Adobe] Acrobat Reader [DC's] e-sign capabilities. We found that DocuSign has more robust options when creating contracts and consent capabilities. DocuSign's online UI is much more suited to this type of task as well. However, we decided to stick with [Adobe] Acrobat Reader DC because of the price (DocuSign is more expensive) and we felt we didn't need all of the bells and whistles for contract signature and consent.

Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)

Incentivized

Easy to escalate.

Incentivized

• It's available for free, so there is no excuse to not install
• Contains features that you would normally have to pay for in competitor software, so it has a positive impact on ROI
• Reduces the amount of printing
• Decreases the amount of time spent on regulatory and governance documentation

Incentivized

• ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
• ChurnZero has reduced confusion and data cleanliness issues across our CS org
• Their customer support has helped us implement and get up and running with Churnzero in excellent time.

Incentivized