Likelihood to Recommend
When we have a time-sensitive document that needs signing right away, we know we can count on Adobe Acrobat Sign to set up the document, mark where signatures are required and then send it securely on it's way for signing. We then receive a notification once signed along with a security certificate that lets us know the document was not tampered with and the time and date it was securely signed. Everything can be completed in a matter of minutes rather than hours if you had to book a client meeting, travel to their home, get their signatures, drive back
Read full review
SigningHub worked well for me for collecting digital signatures on contracts from independent contractors. It's well suited for both small businesses (like mine) and bigger businesses since you can create a specific workflow for each sort of document you upload. It's also great for storing the signed and master documents. However, it may not be appropriate in certain industries with specific data security rules. Check with the regulators of your industry before using (lawyers, I'm talking to you...)
Read full review Pros Adobe Acrobat Sign tracks whether or not a signer has viewed a document Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic Read full review cloud management contract management signing forms Read full review Cons I've noticed if I am sent a link to sign through Adobe Acrobat Sign and I have several Acrobat windows open (especially if there is a prior sign window still open) the program freezes when it tries to open the new signature link (my firm uses Macs, so not sure how or if that is related to the glitch). I have had times when one of the parties in the email string sent to gather signatures either encountered issues or are unable to sign and the integrated help menus don't seem to be sufficient to walk a novice through the process. Read full review I found setting up a workflow for each different document a little confusing. I'd get errors from time to time when prepping a document. This usually happened when I was inserting a date field or a signature field (which are fairly important fields for contracts). The one time I needed help and contacted the company, the representative made me feel like I was dumb. Read full review Likelihood to Renew
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Read full review Usability
I do think there could be improvements in the usability. If the document can be set up right the first time, things are a breeze. Even as an experienced user though, I find I am creating 2 or 3 versions of the documents and voiding them before I can fine the correct document parameters. It is difficult to go back on decisions you have made to a document, so it's better to void them and try again fresh. This takes quite a bit of time, though.
Read full review Reliability and Availability
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Read full review Performance
The Adobe Acrobat Sign's performance are excellent.
When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
Read full review Support Rating
It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.
Read full review Online Training
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Read full review Implementation Rating
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Read full review Alternatives Considered
Adobe Sign is very even with the options evaluated in the top of tools for electronic signatures. One of the big things that set it apart is the previous implementation we had with other Adobe products. This greatly simplifies the implementation as well as the necessary configurations at a technical level. But in addition to this, it is important to emphasize that during the pandemic, users made use of this software because it came as a test element with great benefits by using Adobe Acrobat DC on a daily basis, for users it was transparent to use it and it would have represented great cultural changes. within the organization to change tools when they were already familiar with one.
Read full review
We have not used any other products, apart from SigningHub.
Read full review Scalability
At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
Now we are using it also in other situation because it help us with time and we can also reduce cost
Read full review Return on Investment Provided an easy user and member/customer interface, which optimized the speed at which representatives were able to complete tasks. Storage capacity was excellent, so the need for third-party software was no longer needed, which saved on costs. The reliability of having internet and the Adobe service being up can sometimes be an issue, so when there were technical difficulties, the process was interrupted. Read full review It was very affordable for a small business. I could use it for unlimited documents for a very modest monthly fee. It could handle an unlimited number of documents. Document retrieval is easy. Read full review ScreenShots Adobe Acrobat Sign Screenshots