TrustRadius

Adobe Commerce vs. HCL Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Commerce
Score 8.2 out of 10
N/A
Adobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing…N/A
HCL Commerce Cloud
Score 3.0 out of 10
N/A
HCL Commerce is based on WebSphere Commerce acquired from IBM in late 2018. Commerce from HCL provides a customer interaction platform for omnichannel commerce and tools for business users to drive increased conversions. Business users can create and manage marketing campaigns, promotions, catalog, and merchandising across all sales channels. Commerce is a single, unified platform that supports different business models, like B2C (consumers), B2B (directly with businesses), and marketplace.N/A
Pricing
Adobe CommerceHCL Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe CommerceHCL Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing.—
More Pricing Information
Community Pulse
Adobe CommerceHCL Commerce Cloud
Considered Both Products
Adobe Commerce
Verified User
Anonymous
Chose Adobe Commerce
Shopify, Akinon Commerce Cloud and SAP Commerce Cloud
Verified User
Anonymous
Chose Adobe Commerce
WooCommerce is unreliable and often has a lot of downtime and issues. Shopify is a lot more reliable, scalable and offers a lot of features out of the box or with easy and well-vetting apps and plugins. I would suggest that unless there is a very clear limitation of Shopify or …
Verified User
Anonymous
Chose Adobe Commerce
Adobe Commerce is in the lead, more scalable and flexible than Shopify, more robust than Kibo and Big Commerce and more open and easier to implement than Spryker and SalesForce. It is a strong contender for organization with development capabilities, needing a multisite, …
Verified User
Anonymous
Chose Adobe Commerce
Bigcommerce offers strong saas simplicity and lower maintenance, but it lacks the customisation and multi store flexibility., woocommerce is cost effective and easy to use and come with a huge extension directory most of them freely available, but it is suited for smaller …
Verified User
Anonymous
Chose Adobe Commerce
Shopify is also a great solution for the customers that comes with different set of benefits and limits when comparing with Adobe Commerce. Shopify provided very limited b2b support, limits in the integration with third party, checkout and theme custimization is limited, …
Verified User
Anonymous
Chose Adobe Commerce
Open source nature of Magento was a key consideration, particularly when launching in new markets. Cost is another key factor here and the GMV model is an important enabler for us as we continue to grow.

Adobe Commerce is highly extensible and advanced customization and …
Verified User
Anonymous
Chose Adobe Commerce
Adobe Real-Time Customer Data Platform and Adobe Customer Journey Analytics
Verified User
Anonymous
Chose Adobe Commerce
more alignment to biz and since we were using already AEM
Verified User
Anonymous
Chose Adobe Commerce
Adobe Commerce offer the best combination of power and adaptability to meet our business ojectives
Verified User
Anonymous
Chose Adobe Commerce
Shopify is just better. In my opinion, it can save quotes, have different pricing for resellers, have multiple catalogues, do blogs, change the website, etc. It feels like Shopify is designed to do everything and does it all quite well overall, whilst Magento is for one thing …
Verified User
Anonymous
Chose Adobe Commerce
Shopify has the bad habit of charging transaction fees unless you use Shopify Payments, and this aspect only is usually a no-go if you have a big eCommerce to handle.
Salesforce has very similar capabilities and probably has a better ecosystem, but it's customization capability …
Verified User
Anonymous
Chose Adobe Commerce
Shopify and BigCommerce are great if you are a small business that is creating your first business and don't have many Skus or complex pricing. For us, having over 2 million Skus and a very complex inventory management of those Skus, Adobe Commerce (Magento Commerce) being …
FM
Frank Mair
Technical Specialist
Chose Adobe Commerce
Great balance of flexibility and power features. Also great B2B functionality and multi store and multi source inventory options.
Chose Adobe Commerce
Magento Commerce was previously put into place and used right when I came onboard. We used it for quite some time, but ultimately the need for our company's specific customizations became too difficult to manage during core updates. We specifically needed a more specialized way …
Marco Casieri | TrustRadius Reviewer
Marco Casieri
E-Commerce Manager
Chose Adobe Commerce
Magento comes as an enterprise platform, other platforms match smaller projects better.
Verified User
Anonymous
Chose Adobe Commerce
Magento was far superior in terms of its global abilities... It excels in offering multi-currency/language/warehouse/credit card payments.
Chose Adobe Commerce
Magento Commerce Cloud is much more robust then Magento Open Source for e-commerce online stores who have a lot of orders and need a lot of security and speed. Using one of the common smaller web hosts, or even your own web servers, might not be up to par when your company has …
HCL Commerce Cloud

No answer on this topic

Features
Adobe CommerceHCL Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Adobe Commerce
7.4
Ratings
5% below category average
HCL Commerce Cloud
-
Ratings
Product catalog & listings8.60 Ratings00 Ratings
Product management8.30 Ratings00 Ratings
Bulk product upload6.50 Ratings00 Ratings
Branding7.30 Ratings00 Ratings
Mobile storefront7.20 Ratings00 Ratings
Product variations6.50 Ratings00 Ratings
Website integration7.10 Ratings00 Ratings
Visual customization7.70 Ratings00 Ratings
CMS7.30 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Adobe Commerce
7.8
Ratings
2% above category average
HCL Commerce Cloud
-
Ratings
Abandoned cart recovery8.00 Ratings00 Ratings
Checkout user experience7.50 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Adobe Commerce
8.4
Ratings
0% above category average
HCL Commerce Cloud
-
Ratings
eCommerce security8.40 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Adobe Commerce
7.4
Ratings
4% below category average
HCL Commerce Cloud
-
Ratings
Promotions & discounts7.90 Ratings00 Ratings
Personalized recommendations6.60 Ratings00 Ratings
SEO7.80 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Adobe Commerce
8.2
Ratings
2% above category average
HCL Commerce Cloud
-
Ratings
Multi-site management8.20 Ratings00 Ratings
Order processing8.30 Ratings00 Ratings
Inventory management8.20 Ratings00 Ratings
Shipping8.00 Ratings00 Ratings
Custom functionality8.00 Ratings00 Ratings
Best Alternatives
Adobe CommerceHCL Commerce Cloud
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe CommerceHCL Commerce Cloud
Likelihood to Recommend
8.3
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
7.9
(0 ratings)
-
(0 ratings)
Availability
10.0
(0 ratings)
-
(0 ratings)
Performance
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
Online Training
8.0
(0 ratings)
-
(0 ratings)
Implementation Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Adobe CommerceHCL Commerce Cloud
Likelihood to Recommend
We need to do a lot of quotes, and sometimes customers call and want to pay. Adobe Commerce (Magento) did not let you keep saved quotes, so you had to put people on hold whilst you started making the order from scratch rather than just taking payment, which was very annoying.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer
Christian Kern
Magento Software Engineer / Solution Architect
Read full review
No answers on this topic
Usability
It is a simple platfrom for users and an open code platfrom for developers making it one of the easiest ecosystem in ecommerce. It is flexible and controlable. It enables speed and scale. Documentation is readily available and there is a large pool of experience developers and expert as it is a leading platfrom for some time
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
The technical service was impeccable. They were on point and were very knowledgeable.
Verified User
Anonymous
Read full review
No answers on this topic
Online Training
Great value for an flexible, open source platform.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Open source nature of Magento was a key consideration, particularly when launching in new markets. Cost is another key factor here and the GMV model is an important enabler for us as we continue to grow. Adobe Commerce is highly extensible and advanced customization and flexibility built in meaning that we can shape the product into exactly what we require.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • When we first went LIVE with Adobe Commerce our SEO / Organic traffic plummeted and so did our conversion so our initial take of Adobe Commerce wasn't great. This was partly to do with business decisions but also to do with out of box functionality not being as expected.
  • Fast forward and we basically did a redesign on the platform and partnered with a fantastic SEO partner and improved results and now are doing extremely well on the Magento platform. Much improved!
AM
Angela Maynard
Director eCommerce
Read full review
No answers on this topic
ScreenShots