Adobe Customer Journey Analytics vs. Userlane

It is well-suited when we are running a digital campaign, we are able to take the standard campaign metrics (impressions, CTR, etc.) and break them out by specific brands, device type, campaign variation, etc. It allows us to break down into the granular specifics of where we should iterate the campaign and make improvements/adjustments.

Incentivized

Well suited:

• Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
• Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
• Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain

Not so well suited:

• Desktop apps -- > Doesn't really work for desktop
• Mobile apps --> Limited support, only works for web-based mobile apps
• Small user base (less than 50 users) --> Not required when there are only a few users

• Customer journey analytics can be used to analyse data from a range of data sources and the data can be visualised, filtered etc. by users.
• It also allows users to handle custom data to handle their specific needs and the data can be catered as per users need its like your own customised platform.
• The best part is the integration users can connect this to various other platforms with one ID. This helps the user with easier usage and less hassle as everything is kind off a click away.

Incentivized

• Unbiased people and company.
• Professional team.
• Solution oriented team.

Incentivized

• When you come from the Google Analytics environment, where the dashboards are out of the box and built for you, it is a shock to go to a system where you have to build your own. This is especially true, if you are in an enterprise organization that has rolled out Adobe Customer Journey Analytics across all domains, but has not provided support to build dashboards.
• It would be great to have more out of the box dashboards or templates provided to all users. Not sure if this is too complex for an enterprise use case.

Incentivized

• Need to Improve User level analytics
• Need to Improve UX/UI
• Need to improve reporting
• More option to export the analytics report ,Currently you can export in PDF.

Incentivized

It's the most customizable and flexible analytics tool I've used. While the tool can be slow and clunky at times, the value it provides far outweighs those issues. Being able to bring offline data and merge with web data to combine in one place is where clients need to be get the most success out of their data

Incentivized

The overall user interface is very easy to understand and navigate. The overall platform is highly intuitive and provides seamless integration across web, mobile, and other channels. The overall implementation is seamless, resulting in a faster time to market. The platform is built for marketers and folks with low-code experience.

Incentivized

• Easy to use content editor, no specific knowledge needed
• Super fast to create interactive guides, went live within days
• Clean and actionable analytics, not too bloated

For the most part, CJA is available. There are instances where the product is experiencing an outage but I haven't found this to be super frequent to the point where it really impedes my work

Incentivized

Adobe Customer Journey Analytics does really well running reports. As data or date ranges get bigger, it sometimes has issues running. When there are a lot of freeform tables used, it takes a long time for data to load. There are time where Adobe Customer Journey Analytics is down during work hours, which makes it hard to do work in the workspace.

Incentivized

Good enough tools and offline support. We had a model of "hypercare" that was mostly good, sometimes not good. But that was more personality/people based, rather than established processes. Overall the support was timely and effective

Incentivized

Should be staged differently. It should be Do online stuff, get basic skills/qual. Then do "homework" type tasking, then come to class with an instructor. We got the traditional "start from 0, then step 1, then step 2..." training. This usually saps energy/focus. All training should be like a lab/practice session. If someone needs information or basic knowledge ... put it in a elearning, FAQ, job aid, or resource page.

Incentivized

Should have more of this for the 101-level stuff. No one needs a Zoom class covering the basics. I need a "guide on the side" when I'm learning new stuff. I want support while I practice.

Incentivized

Get trained up early, get your people in it and using/testing it.

Incentivized

Adobe Customer Journey Analytics has additional features beyond the basic analysis workspace that allow for omni channel reporting, greater integrations with data from other sources, and being able to make changes to your data retroactively to reduce the impact of tracking issues. It also has a B2B edition with added functionalities for companies that have B2B.

Incentivized

I haven't used any other to much extent.

Incentivized

You have the ability to create 'user groups' with different levels of access in CJA. We helped set this up for a large organiztion where they had marketers, executives, devs and analysts all having different levels of access to use CJA but with the appropriate guardrails in place for each user group. It worked out really well for their organization.

Incentivized

Good offline/non-human resources (guides, FAQs, vids) Great support from people

Incentivized

• As a consultant specializing in implementation, this has been very good for my business objectives.
• My clients have found it very useful, as long as they receive training and support on how to use it. I have worked at organizations where it is not properly utilized because people are "afraid" to learn it.
• It has delivered key insights for organizations, leading to improvements in their site design and conversion funnel.

Incentivized

• Higher conversion rate.
• Less support needed.
• Proactive communication solves the most user questions.

Incentivized