What users are saying about

Adobe Social

40 Ratings

Microsoft Yammer

218 Ratings

Adobe Social

40 Ratings
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Score 6.7 out of 101

Microsoft Yammer

218 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
No photo available

Microsoft Yammer

We've had associated set up groups on a variety of topics like business technology, flexible packaging, Office 365 and SharePoint, protective solutions, public speaking, wellness, diversity and more! In fact, Sonoco associates from around the world who participated in our recent #WearPinkDay shared their photos on Yammer. This is one of the best positives scenarios!
Marcos Sola profile photo

Feature Rating Comparison

Listening/monitoring

Adobe Social
2.4
Microsoft Yammer
Boolean keyword searches
Adobe Social
2.2
Microsoft Yammer
Filtering out noise/spam
Adobe Social
2.1
Microsoft Yammer
Sentiment analysis
Adobe Social
2.1
Microsoft Yammer
Broad channel coverage
Adobe Social
3.1
Microsoft Yammer

Publishing

Adobe Social
3.2
Microsoft Yammer
Content planning and scheduling
Adobe Social
4.2
Microsoft Yammer
Audience targeting
Adobe Social
3.2
Microsoft Yammer
Content optimization
Adobe Social
2.2
Microsoft Yammer
Workflow management
Adobe Social
3.2
Microsoft Yammer

Engagement

Adobe Social
2.2
Microsoft Yammer
Automated routing and prioritization
Adobe Social
2.2
Microsoft Yammer
Customer interaction histories
Adobe Social
2.2
Microsoft Yammer
Bulk actions
Adobe Social
2.1
Microsoft Yammer

Marketing

Adobe Social
2.1
Microsoft Yammer
Lead generation
Adobe Social
2.1
Microsoft Yammer
Content marketing
Adobe Social
2.2
Microsoft Yammer
Paid media management
Adobe Social
2.1
Microsoft Yammer
Campaigns and promotions
Adobe Social
2.1
Microsoft Yammer

Channel coverage/integration

Adobe Social
3.0
Microsoft Yammer
Twitter
Adobe Social
4.2
Microsoft Yammer
Facebook
Adobe Social
3.2
Microsoft Yammer
LinkedIn
Adobe Social
3.1
Microsoft Yammer
Google+
Adobe Social
3.1
Microsoft Yammer
Instagram
Adobe Social
3.0
Microsoft Yammer
Pinterest
Adobe Social
3.0
Microsoft Yammer
YouTube
Adobe Social
1.1
Microsoft Yammer

Reporting/analytics

Adobe Social
2.2
Microsoft Yammer
Campaign success analytics
Adobe Social
2.2
Microsoft Yammer
Real-time tracking
Adobe Social
2.1
Microsoft Yammer
Competitor analysis
Adobe Social
2.2
Microsoft Yammer

Account management

Adobe Social
2.6
Microsoft Yammer
Role-based user permissions & privileges
Adobe Social
3.1
Microsoft Yammer
Mobile access
Adobe Social
2.0
Microsoft Yammer

Project Management

Adobe Social
Microsoft Yammer
6.1
Task Management
Adobe Social
Microsoft Yammer
6.2
Gantt Charts
Adobe Social
Microsoft Yammer
5.8
Scheduling
Adobe Social
Microsoft Yammer
5.2
Workflow Automation
Adobe Social
Microsoft Yammer
5.1
Mobile Access
Adobe Social
Microsoft Yammer
7.8
Search
Adobe Social
Microsoft Yammer
7.4
Visual planning tools
Adobe Social
Microsoft Yammer
5.5

Communication

Adobe Social
Microsoft Yammer
7.6
Chat
Adobe Social
Microsoft Yammer
7.9
Notifications
Adobe Social
Microsoft Yammer
7.8
Discussions
Adobe Social
Microsoft Yammer
8.4
Surveys
Adobe Social
Microsoft Yammer
6.8
Internal knowledgebase
Adobe Social
Microsoft Yammer
7.2
Integrates with GoToMeeting
Adobe Social
Microsoft Yammer
6.6
Integrates with Gmail and Google Hangouts
Adobe Social
Microsoft Yammer
7.5
Integrates with Outlook
Adobe Social
Microsoft Yammer
8.5

File Sharing & Management

Adobe Social
Microsoft Yammer
7.6
Versioning
Adobe Social
Microsoft Yammer
7.3
Video files
Adobe Social
Microsoft Yammer
8.0
Audio files
Adobe Social
Microsoft Yammer
8.1
Document collaboration
Adobe Social
Microsoft Yammer
8.0
Access control
Adobe Social
Microsoft Yammer
7.9
Advanced security features
Adobe Social
Microsoft Yammer
6.9
Integrates with Google Drive
Adobe Social
Microsoft Yammer
6.9
Device sync
Adobe Social
Microsoft Yammer
7.9

Pros

  • The approval process for posts is very straightforward.
  • If permissions are properly set up, it is very easy to write and schedule most types of posts.
  • The ability to set up custom moderation feeds is great.
No photo available
  • Yammer offers a mobile app. This gives our employees an opportunity to review documents and collaborate on those documents anywhere at anytime.
  • Yammer provides a user interface that is very easy to use. Not only is the interface easy to use, but it is very similar to Facebook. Therefore, there is very little training that needs to occur with the user population.
  • Yammer offers an excellent user community called the YCN (Yammer Community Network). Once you become a member of this network, you can ask any question and a response is delivered within minutes. This is especially valuable when you may not understand certain features/functionality that Microsoft has delivered. The community has experts that are extremely helpful.
Vivian Thacker profile photo

Cons

  • Very poor reporting features
  • Product is very rarely updated with new features
  • Feels like a Beta product
Chris Cartwright profile photo
  • Customization are not enough
  • It seems to be pretty public. Everyone in our organization can see what everyone posts.
  • File sharing is limited - no level of classification
Nishant Arora profile photo

Likelihood to Renew

Adobe Social5.4
Based on 11 answers
The service is on a downward spiral. Once a great product, Adobe is focusing their efforts in the wrong components of the tool. The listening component is not very good, yet seems to be the only component that Adobe wants to emphasize. Analytics are getting better in Facebook native and Adobe Social has not kept up. There would be great value in the tool if they were able to integrate more robust analytics for hard to measure platforms like Google+ and Twitter, but metrics for these are still scarce or inaccurate
No photo available
Microsoft Yammer6.9
Based on 10 answers
As I said earlier, Yammer is a glorified Facebook, just for businesses. It creates a sense of community, but I think most organizations can take it or leave it for the most part.I think it’s important to educate personnel of the negative implications sharing MNPI can have. I can’t tell you how many trading windows had to be closed early because of an excited sales Rep sharing a win. Innocent intentions, however, had a huge negative impact on the organization as a whole.
No photo available

Usability

Adobe Social2.1
Based on 2 answers
Social moves at the speed of light, Adobe Social doesn't. I found posting via the system very cumbersome.
Sandy Adam profile photo
Microsoft Yammer9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta profile photo

Reliability and Availability

Adobe Social7.0
Based on 1 answer
No answer on this topic is available.
Microsoft Yammer8.0
Based on 1 answer
Very available
Danielle Brigida profile photo

Performance

Adobe Social5.0
Based on 1 answer
No answer on this topic is available.
Microsoft Yammer9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida profile photo

Support

Adobe Social8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
No photo available
Microsoft Yammer7.0
Based on 1 answer
They are very eager to get us to pay
Danielle Brigida profile photo

Online Training

Adobe Social6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
No photo available
Microsoft Yammer8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker profile photo

Implementation

Adobe Social5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
No photo available
Microsoft Yammer8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida profile photo

Alternatives Considered

Hootsuite Enterprise is superior in many ways, but the biggest factor is probably that it is constantly evolving and adding new features, working directly with social media companies ahead of new releases. Adobe seems to have stopped developing their product.
Chris Cartwright profile photo
I have used Salesforce chatter, it lags at the customization end. Yammer stands out as the integration with Microsoft products is seamless.
Nishant Arora profile photo

Return on Investment

  • Unable to pull reports on moderation activities as there is no way to pull reports based on conversation tags.
  • No integration with Instagram
  • Reporting is lacking in information, often missing key elements.
Chris Cartwright profile photo
  • It has brought the employees closer to each other irrespective of their geographical localtion
  • Drastically reduced the load on mail servers as Yammer is now the first tool to send updates & notifications
  • Effective team communication and collaboration
Nishant Arora profile photo

Pricing Details

Adobe Social

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Microsoft Yammer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details