What users are saying about
43 Ratings
281 Ratings
43 Ratings
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Score 8.3 out of 100
281 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Social
2.3
Microsoft Yammer
Boolean keyword searches
Adobe Social
2.0
Microsoft Yammer
Filtering out noise/spam
Adobe Social
2.0
Microsoft Yammer
Sentiment analysis
Adobe Social
2.0
Microsoft Yammer
Broad channel coverage
Adobe Social
3.0
Microsoft Yammer

Publishing

Adobe Social
3.0
Microsoft Yammer
Content planning and scheduling
Adobe Social
4.0
Microsoft Yammer
Audience targeting
Adobe Social
3.0
Microsoft Yammer
Content optimization
Adobe Social
2.0
Microsoft Yammer
Workflow management
Adobe Social
3.0
Microsoft Yammer

Engagement

Adobe Social
2.0
Microsoft Yammer
Automated routing and prioritization
Adobe Social
2.0
Microsoft Yammer
Customer interaction histories
Adobe Social
2.0
Microsoft Yammer
Bulk actions
Adobe Social
2.0
Microsoft Yammer

Marketing

Adobe Social
2.0
Microsoft Yammer
Lead generation
Adobe Social
2.0
Microsoft Yammer
Content marketing
Adobe Social
2.0
Microsoft Yammer
Paid media management
Adobe Social
2.0
Microsoft Yammer
Campaigns and promotions
Adobe Social
2.0
Microsoft Yammer

Channel coverage/integration

Adobe Social
2.9
Microsoft Yammer
Twitter
Adobe Social
4.0
Microsoft Yammer
Facebook
Adobe Social
3.0
Microsoft Yammer
LinkedIn
Adobe Social
3.0
Microsoft Yammer
Google+
Adobe Social
3.0
Microsoft Yammer
Instagram
Adobe Social
3.0
Microsoft Yammer
Pinterest
Adobe Social
3.0
Microsoft Yammer
YouTube
Adobe Social
1.0
Microsoft Yammer

Reporting/analytics

Adobe Social
2.0
Microsoft Yammer
Campaign success analytics
Adobe Social
2.0
Microsoft Yammer
Real-time tracking
Adobe Social
2.0
Microsoft Yammer
Competitor analysis
Adobe Social
2.0
Microsoft Yammer

Account management

Adobe Social
2.5
Microsoft Yammer
Role-based user permissions & privileges
Adobe Social
3.0
Microsoft Yammer
Mobile access
Adobe Social
2.0
Microsoft Yammer

Project Management

Adobe Social
Microsoft Yammer
7.4
Task Management
Adobe Social
Microsoft Yammer
6.7
Gantt Charts
Adobe Social
Microsoft Yammer
7.3
Scheduling
Adobe Social
Microsoft Yammer
7.1
Workflow Automation
Adobe Social
Microsoft Yammer
6.7
Mobile Access
Adobe Social
Microsoft Yammer
8.6
Search
Adobe Social
Microsoft Yammer
7.9
Visual planning tools
Adobe Social
Microsoft Yammer
7.3

Communication

Adobe Social
Microsoft Yammer
8.7
Chat
Adobe Social
Microsoft Yammer
9.1
Notifications
Adobe Social
Microsoft Yammer
8.5
Discussions
Adobe Social
Microsoft Yammer
9.3
Surveys
Adobe Social
Microsoft Yammer
8.4
Internal knowledgebase
Adobe Social
Microsoft Yammer
8.5
Integrates with GoToMeeting
Adobe Social
Microsoft Yammer
8.2
Integrates with Gmail and Google Hangouts
Adobe Social
Microsoft Yammer
8.4
Integrates with Outlook
Adobe Social
Microsoft Yammer
8.8

File Sharing & Management

Adobe Social
Microsoft Yammer
7.9
Versioning
Adobe Social
Microsoft Yammer
7.1
Video files
Adobe Social
Microsoft Yammer
8.2
Audio files
Adobe Social
Microsoft Yammer
7.9
Document collaboration
Adobe Social
Microsoft Yammer
7.9
Access control
Adobe Social
Microsoft Yammer
8.5
Advanced security features
Adobe Social
Microsoft Yammer
7.7
Integrates with Google Drive
Adobe Social
Microsoft Yammer
7.4
Device sync
Adobe Social
Microsoft Yammer
8.4

Pros

Adobe Social

  • Integration with Site Catalyst could be of benefit as long as a subject matter expert in both platforms provides guidance
  • Some of the terms reporting can be useful at times to determine overall reach of a campaign across platforms
  • Recent update to newest version did bring some noticable improvements.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Cons

Adobe Social

  • It would be great if Adobe scheduled video uploads for Twitter.
  • A time change in a social post automatically puts the post back to Level 1 of approvals. It can be a big hassle to have to start the process over for such a small change.
  • Adobe uses a different algorithm to measure engagement our company does. It would be great to upload your own algorithm into Adobe.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Likelihood to Renew

Adobe Social

Adobe Social 5.4
Based on 11 answers
I wasn't in charge of making the actual management decision, but I would absolutely renew Adobe Social. As I mentioned, it provides strong and in-depth analytics and listening tools. The reports that it generates are very thorough and easy to read. I loved the platform and would recommend it to anyone
Robert Randle | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Usability

Adobe Social

Adobe Social 2.1
Based on 2 answers
The new UX is gorgeous and overall usability of the tool has improved greatly, but there has also been an increase in slow loads and overall login issues.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Reliability and Availability

Adobe Social

Adobe Social 7.0
Based on 1 answer
No answer on this topic is available.

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida | TrustRadius Reviewer

Performance

Adobe Social

Adobe Social 5.0
Based on 1 answer
No answer on this topic is available.

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Support Rating

Adobe Social

Adobe Social 8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 7.0
Based on 12 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Online Training

Adobe Social

Adobe Social 6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Implementation Rating

Adobe Social

Adobe Social 5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
Anonymous | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Alternatives Considered

Adobe Social

Hootsuite Enterprise is superior in many ways, but the biggest factor is probably that it is constantly evolving and adding new features, working directly with social media companies ahead of new releases. Adobe seems to have stopped developing their product.
Chris Cartwright | TrustRadius Reviewer

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Social

  • A bespoke report we created (and had to pay additional money to work with Adobe to create) paid dividends. It signaled to us that one of the characters in our show was receiving out-sized chatter - and we pivoted our marketing plans as a result.
  • It was awful for tracking realtime trends, stats and chatter.
Anonymous | TrustRadius Reviewer

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Pricing Details

Adobe Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Social
2.0
Microsoft Yammer
7.9

Likelihood to Renew

Adobe Social
5.4
Microsoft Yammer
6.9

Usability

Adobe Social
2.1
Microsoft Yammer
9.0

Reliability and Availability

Adobe Social
7.0
Microsoft Yammer
8.0

Performance

Adobe Social
5.0
Microsoft Yammer
9.0

Support Rating

Adobe Social
8.0
Microsoft Yammer
7.0

Online Training

Adobe Social
6.0
Microsoft Yammer
8.0

Implementation Rating

Adobe Social
5.0
Microsoft Yammer
8.0

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