Free Version of Yammer
Nonprofit uses Yammer for internal communications and chat, and also as a platform to teach employees about social media. Product is very easy to use and provides real value, but continued access to a free version is important.
Overall Satisfaction
On a scale of 1-10, how likely are you to recommend Microsoft Yammer if asked by a colleague? What advice would you have for that colleague?
Microsoft Yammer Average8.1 Collaboration Platforms Average7.9 Great tool, wish they had alternate pricing structures.
Please provide some examples of things that Microsoft Yammer does particularly well.
- Chat feature.
- Integrate with other programs.
- Serve as a platform to teach new users how to use social media.
- Make communications less formal than email.
Please provide some examples of areas where Microsoft Yammer has room for improvement.
- No longer connects to gchat or outlook
- Makes management more difficult in the free version
What positive or negative impact (i.e. Return on Investment or ROI) has Microsoft Yammer had on your overall business objectives?
- Improving communications
- maximizing our internal power to promote intiatives
On a scale of 1-10, how likely are you to renew your use of Microsoft Yammer? Why do you give it this rating?
As long as they have a free version -- we'll use it-- and if they change the way they charge we would probably upgrade.
Microsoft Yammer Average7.4 Collaboration Platforms Average8
Product Usage
How many people in your company use Microsoft Yammer? What business functions do they represent?
150 - Marketing to program staff- but only about 20 people use it every day.
How many people do you have in-house to support Microsoft Yammer on an on-going basis. Describe the types of people or skills required to support Microsoft Yammer.
What are the 3-5 most important use cases for this product in your organization?
- Internal Communications.
- Chat for coworkers.
- Backend Organizing.
What are some unexpected or innovative ways that your organization has been able to use Microsoft Yammer?
What are some additional ways that your organization might be able to use Microsoft Yammer in the future?
Evaluation and Selection
Did Microsoft Yammer replace another product in your organization?
n/a just the web version and what's available through the free version.
Which other products were on your short list as alternatives to Microsoft Yammer? What made you choose Microsoft Yammer over the alternatives?
Present.ly and a few others-- but Yammer was the best.
Which factors were most important in your decision to purchase Microsoft Yammer?
If you had it to do over, how might you change the evaluation and selection process that you went through?
Implementation
On a scale of 1-10, how satisfied were you with the implementation? Do you have any key insights regarding implementation of Microsoft Yammer?
We organically implemented the product
Microsoft Yammer Average8 Collaboration Platforms Average8.4 How did your organization implement Microsoft Yammer?
Was the implementation broken up into phases?
Was organizational change management a big part of the implementation?
What were the most significant issues encountered during implementation?
Training
What kind of training did your organization get on Microsoft Yammer?
On a scale of 1-10, how would you rate the in-person training?
On a scale of 1-10, how would you rate the online training?
Was the product easy to learn without training? Would you recommend this approach to others?
Support
On a scale of 1-10, how would you rate the overall support for Microsoft Yammer? Why do you give it this rating?
They are very eager to get us to pay.
Microsoft Yammer Average7 Collaboration Platforms Average7.8 Please rate customer support for Microsoft Yammer for each of these factors .
If available, do you pay for premium support? Why or why not?
No - We haven't implemented the paid version.
Have you ever reported a bug with Microsoft Yammer?
Can you describe a time when Microsoft provided you with exceptional support for this product?
Usability
On a scale of 1-10, how would you rate Microsoft Yammer's overall usability? Why do you give it this rating?
Very easy to use and integrate
Microsoft Yammer Average9 Collaboration Platforms Average7.4 Please rate Microsoft Yammer for each of the factors on the System Usability Scale.
What functions are particularly easy or elegant to perform using Microsoft Yammer?
What functions are particularly difficult or cumbersome to perform using Microsoft Yammer?
Does Microsoft Yammer provide a mobile interface?
Reliability
On a scale of 1-10, how would you rate the product's overall scaleability?
On a scale of 1-10, how would you rate the product's overall availability? Why do you give it this rating?
Microsoft Yammer Average8 Collaboration Platforms Average8.7 On a scale of 1-10, how would you rate the product's performance? Why do you give it this rating?
It's a simple product but it does provide value.
Microsoft Yammer Average9 Collaboration Platforms Average9.2
Integration
On a scale of 1-10, how would you rate Microsoft Yammer for ease of integration?
What systems have you integrated or attempted to integrate with?
Are there systems that you would like to integrate with or plan to integrate with?
Which of these integration technologies have you used with Microsoft Yammer?
What advice do you have regarding integration with Microsoft Yammer?
Vendor Relationship
On a scale of 1-10, how easy was the vendor to work with during the sales process? Why do you give them this rating?
On a scale of 1-10, how easy was the vendor to work with after the sale?
What were the principle terms that you were able to negotiate with the vendor?
They won't negotiate their pricing structure so it makes it unlikely for us to purchase.
Do you have any tips or advice for more effectively dealing with the vendor?
