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Adobe Workfront vs. App Builder by Infragistics vs. ServiceNow App Engine

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Workfront

    Score8.3 out of 10
    N/AAdobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.N/A

    App Builder

    Score7 out of 10
    N/AApp Builder - Design and Build Real Apps Fast The brand-new App Builder aims to provide design and development teams with a solution to help them deliver apps quickly and efficiently, without losing focus on UX. Users can start an app from scratch or choose from a library of pre-built app templates or responsive screen layouts and then customize with a toolbox of 60+ UI controls to kick-start the next digital product design. If a design already exists in Sketch or Adobe…

    $1,295

    per year per user

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Editions & Modules
    No answers on this topic
    Ignite UI
    $1,295
    per year per user
    Infragistics Professional
    $1,295
    per year per user
    Infragistics Ultimate
    $1,495
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsThis product is free to use for non-commercial, educational purposes for students in K-12 grades or University programs, and for educators to use in a classroom setting as examples/tools in their curriculum.
    More Pricing Information
    Community Pulse
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Considered Multiple Products
    Adobe
    No answer on this topic
    Infragistics
    No answer on this topic
    ServiceNow
    Chose ServiceNow App Engine
    ServiceNow App Engine is an excellent management platform that is very easy to navigate around its clean and straightforward interface and its ability to manage multiple project workflows is excellent and very valuable reports which are easily generated using ServiceNow App …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    125 Answers
    80%
    Would buy again
    4 Answers
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    91 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    122 Answers
    80%
    Happy with the feature set
    4 Answers
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    56 Answers
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    85%
    Implementation went as expected
    69 Answers
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Features
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Project Management
    Comparison of Project Management features of Adobe Workfront and App Builder by Infragistics and ServiceNow App Engine
    Feature
    Adobe Workfront
    7.3
    421 Ratings
    5% below category average
    App Builder by Infragistics
    -
    Ratings
    ServiceNow App Engine
    -
    Ratings
    Task Management8.5421 Ratings00 Ratings00 Ratings
    Resource Management7.3379 Ratings00 Ratings00 Ratings
    Gantt Charts6.5331 Ratings00 Ratings00 Ratings
    Scheduling8.0372 Ratings00 Ratings00 Ratings
    Workflow Automation7.5377 Ratings00 Ratings00 Ratings
    Team Collaboration8.1400 Ratings00 Ratings00 Ratings
    Support for Agile Methodology6.9271 Ratings00 Ratings00 Ratings
    Support for Waterfall Methodology7.2279 Ratings00 Ratings00 Ratings
    Document Management7.3378 Ratings00 Ratings00 Ratings
    Email integration7.2323 Ratings00 Ratings00 Ratings
    Mobile Access5.7312 Ratings00 Ratings00 Ratings
    Timesheet Tracking7.7299 Ratings00 Ratings00 Ratings
    Change request and Case Management7.3300 Ratings00 Ratings00 Ratings
    Budget and Expense Management7.1258 Ratings00 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Adobe Workfront and App Builder by Infragistics and ServiceNow App Engine
    Feature
    Adobe Workfront
    6.3
    240 Ratings
    20% below category average
    App Builder by Infragistics
    -
    Ratings
    ServiceNow App Engine
    -
    Ratings
    Quotes/estimates6.6133 Ratings00 Ratings00 Ratings
    Invoicing6.0115 Ratings00 Ratings00 Ratings
    Project & financial reporting6.7230 Ratings00 Ratings00 Ratings
    Integration with accounting software5.9103 Ratings00 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Adobe Workfront and App Builder by Infragistics and ServiceNow App Engine
    Feature
    Adobe Workfront
    -
    Ratings
    App Builder by Infragistics
    5.8
    3 Ratings
    36% below category average
    ServiceNow App Engine
    8.1
    12 Ratings
    3% below category average
    Visual Modeling00 Ratings6.02 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings7.53 Ratings8.411 Ratings
    Reusability00 Ratings6.02 Ratings8.411 Ratings
    Platform Scalability00 Ratings3.61 Ratings8.312 Ratings
    Platform Security00 Ratings00 Ratings8.412 Ratings
    Platform User Management00 Ratings00 Ratings8.012 Ratings
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    User Ratings
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Likelihood to Recommend
    8.5
    (474 ratings)
    7.0
    (5 ratings)
    8.4
    (13 ratings)
    Likelihood to Renew
    6.5
    (63 ratings)
    5.5
    (1 ratings)
    -
    (0 ratings)
    Usability
    6.4
    (19 ratings)
    -
    (0 ratings)
    8.2
    (9 ratings)
    Availability
    9.1
    (10 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    7.3
    (5 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (12 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    In-Person Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    8.9
    (4 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.3
    (10 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    1.0
    (1 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    9.1
    (4 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Adobe WorkfrontApp BuilderServiceNow App Engine
    Likelihood to Recommend
    Adobe
    Since I work remotely from my laptop, when I am finished with work, I enter my hours and submit my time at the end of the week. It's quick, it's easy, and it helps me keep a record of how many hours of vacation and sick time I have used. But when I am on the go, it is a hassle to record my time on my phone because of the lack of responsive design.
    Incentivized
    Read full review
    Infragistics
    App Builder will be great where you have a small team with limited resources. Obviously this product is only good if you are starting a new project. I have used Radzen before which does almost the same thing using a database first approach, but it was a real pain as the application crashes a lot.
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    Adobe
    • Fosters communication between team members.
    • Serves as a virtual "to do list" for me personally - I can track where I am with projects and what there is left to do, and when it's completed.
    • Sharing documents between team members that can be updated.
    Incentivized
    Read full review
    Infragistics
    • Layout
    • Theme and Styles
    • Code Generation
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    Adobe
    • The product itself is very complicated and difficult to be stood up
    • Sharing and proofing workflows require multiple steps and layers
    • It may just be my organization, but the build feels a bit clunky and difficult to navigate, which deters many teams from using the tool effectively
    Incentivized
    Read full review
    Infragistics
    • Data interface (web services)
    • Documentation
    Incentivized
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    Workfront is sometimes a bit clunky to use, but overall it works well for our teams when it comes to project management and collaboration across multiple, involved teams. It also has flexibility that allows us to adapt it to diverse use cases, some of which aren't necessarily always the first things that one would think of using workfront for.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    Adobe
    Workfront is overly complex, but it is functional as a tool to keep track of projects. It is a shame that sometimes it takes a lot of clicks to find anything. Workfront is slowly modernizing its interface but at the same time, hides certain information away thus making the experience feels worse.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    Adobe
    I have found that Adobe Workfront is a reliable resource, because in the post 6 years of using it, rarely has it been unavailable to our team. I think I could count on one hand the number of times the site has been down over my time using it with my team.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Performance
    Adobe
    I think overall, Adobe Workfront performs well. There have been some times when it doesn't load or run as quickly as our team would like. This is frustrating when it is such a crucial tool that our team utilizes on a daily basis. It can show our workflow when it lags.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    No answers on this topic
    Support Rating
    Adobe
    I know that this particular company has it's own Adobe Workfront employee that builds out things they need from the software, and meets with them regularly to troubleshoot. I'm not part of this process, but it's refreshing to see Adobe provide this level of customer service to people, and they're expedient.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    In-Person Training
    Adobe
    It was from my boss, not a rep from AtTask.
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    No answers on this topic
    Online Training
    Adobe
    The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    No answers on this topic
    Implementation Rating
    Adobe
    Most people learn as you go, a lot of this stuff requires trial and error throughout so my suggestion is to provide as much information in the upfront and keep it as simple as possible. You can add other tools and features as you go but everyone should have the basics down so no bad habits can start to develop. Be persistent with everyone, and don't be afraid to correct and talk through steps again so everyone is on the same page
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    Adobe
    Much increased functionality and templating aspects. While I liked JIRA's setup, the Workfront is so much more flexible. The moving away from Jira i was able to show the possibilities of what a full pm software could accommodate and how it all connected in. Also, the pluses of connectivity with the Adobe suite for our creative teams were excellent. From providing updates within other programs, it allowed a much more fluid working process and instant communication.
    Incentivized
    Read full review
    Infragistics
    They're different products. for grid design maybe Balsamiq is a bit better.
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Adobe
    As I stated earlier, I didn't have to pay for Workfront myself- I'm a user under a large organization. I know it's not cheap to implement, I don't know how the price scales for a small-business, but I do like the product enough that I'm going to look into it in the future for my own company.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    No answers on this topic
    Scalability
    Adobe
    Our organization has thousands of users that use Workfront and it seems to hold up very well. I have not encountered any issues using it and I think it makes it very easy for multiple people to be involved in a project and keep things organized and clear for everyone involved.
    Incentivized
    Read full review
    Infragistics
    No answers on this topic
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    Adobe
    • Increased efficiency in threaded updates to Outlook emails - no time wasted looking for things in email vs Workfront - they automatically are in both places.
    • Time tracking allows us to average out how much time tasks & deliverable types take, allowing better long-term forecasting.
    • Planning has given us a system of record for campaigns, allowing us to easily find historic plans and/or view calendar views of upcoming ones.
    Incentivized
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    Infragistics
    • + Allowed for fast design and mock ups
    • + Allowed for efficient asset delivery to development team
    • + allows for revisions and updates; with code generation
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots

    Adobe Workfront Screenshots

    Screenshot of Tasks in Adobe WorkfrontScreenshot of Work Requests in Adobe WorkfrontScreenshot of Review Functionality in Adobe WorkfrontScreenshot of Adobe Workfront Planning

    App Builder Screenshots

    Screenshot of Use pre-built themes and typography (Material, Bootstrap & Fluent) or customize to match your own app theme and corporate branding on a per-control, per-screen, or per-app basis.Screenshot of With a rich layout system and complete toolbox of components, create screens and full apps in minutes instead of hours!Screenshot of Import Sketch and Adobe XD Designs! With one click, take your static designs and get interactive, responsive apps with real UI components and styling. Import designs from the design system into a real, component-based app. Figma import coming soon!