ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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SHRM
Score 8.6 out of 10
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A firm that states their goal is to equip HR professionals with the knowledge, resources, skills, and support to "create a world of work that works for all..." Their membership includes handbook guides, HR forms, checklists, and leadership development resources.
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Pricing
ADP SmartCompliance
SHRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP SmartCompliance
SHRM
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
Optional
Additional Details
Pricing varies based upon modules deployed and features enabled.
If you are not a tax client, I am not sure this would be the appropriate solution for you. If you didn't utilize their credit services I could also see that this product might not be the best for you. If you utilize their tax filing then this is a great way to see it all, or if you operate in multiple jurisdictions.
Unemployment Tax Notices - It's easy to upload the notices in ADP SmartComplianceand ADP investigate the issues and responds to agencies. Rarely do they have me reach out directly. They make notes in ADP SmartCompliance to keep us updated too.
New Garnishment Processing - You can bulk upload garnishments received into ADP SmartCompliance which makes it more efficient for setup and responses.
Payment Solutions - Whenever we receive a call from an employee that they lost their check or that it was sent to the wrong account, ADP SmartCompliance makes it easy to stop the payments.
Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
Help articles could be more user-friendly.
Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.
ADP displays value continuously by automating compliance processes, reducing risk, and saving time. It ensures that tax filings are accurate, efficient notice management, and seamless integration with payroll systems, which minimizes penalties and manual work. The platforms reliability and strong support make it essential for maintaining compliance within our company and department
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
It is a very good product and my only issue is the price could be a little less and better research options for local employment or wage/hour laws at the city or county level.
Availability is good, with only one or two instances of not being able to access the system at all which were quickly fixed. Some features do not work correctly from time to time, such as the "Help" function or the "Sync" function.
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
Online training give us more flexible on timing. We always have a pack schedule and not able to attend training in person. Online training with recording is a good source for us especially we can review it again and again. The down side is we are unable ask question in person
I wasn't too hands on with integration portion of this product so I can't completely give an honest answer to that. I have been told that the training improves alot for each individual as they go through the process and it improves success. These individuals are able to do alot more than me in regards to implementation.
We reviewed MasterTax and Ceridian before selecting ADP's Employment Tax four years ago. ADP SmartCompliance was selected because it was thought that this solution would save us time and resources. We have since revisited MasterTax and have looked at Asure as well. These companies offer more control and require more manual intervention before returns are filed and payments made as a tradeoff.
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
