Just a Little Touch of ADP SmartCompliance
Updated January 09, 2026

Just a Little Touch of ADP SmartCompliance

Kierra Henderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP SmartCompliance

We use ADP SmartCompliance for payroll taxes. It resolves tax issues by researching the tax notices that we Upload to ADP SmartCompliance & if a payment is needed they send they payment as well. If there are additional steps we have to take in order to help resolve the tax notice ADP SmartCompliance notifies us and tell us what is needing to be done.

Pros

  • Address Locator
  • Mapping/setup of jurisdictions
  • Researching and resolve tax issues
  • Communicate

Cons

  • Resolving issues in a timely manner
  • Maintenance on website
  • Address locator
  • Quarterly filings
  • Annual filings
  • Improved locator for addresses
We do payroll in house. We do not use ADP SmartCompliance for payroll but for our taxes we do utilize ADP SmartCompliance. ADP SmartCompliance alone is very great with the tax portion of their site as far as keeping up with tax records, filings whether it be annual or quarterly. They also do great at finding out LST & EIT information with an address provided by us.
They add value to my day to day work by being very resourceful. I use ADP SmartCompliance daily & without it a lot of my tax work wouldn't be able to get done. Tax locator is a very helpful tool that I utilize daily and helps organize employee locations and lookups much easier.
I am not sure as I don't speak with experts in our area. I am a tax specialist so this type of work wouldn't fit my job description in order to answer this question but my peers have direct access to experts as we are assigned an account manager that assists when it is much needed.
It's very helpful. It keeps us in the know about our accounts we have open and keeps everything organized for us. ADP SmartCompliance does a great job with giving access to our data. We only use one module for ADP SmartCompliance as a whole but it works tremendously for us as a team and individual.
ADP SmartCompliance is all we use. I am not sure about any other modules but ADP SmartCompliancee since the first time I started using ADP. There are al ot of competitors but when ADP is doing their job no need to look elsewhere. They are top tier when it comes to their service & resolution to problems.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

Yes

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

Our rep stepped in and took on her role very well in getting tax issues resolved. She makes sure she answers every question & follows up with us on any tax related issues that we may have or come across. Our rep is very communicable & reliable. She hits every point when we meet & reassures us of her getting things done.

ADP SmartCompliance Feature Ratings

Type of tax
6.3
Sales and Use Taxes
5
Cross-border Taxes
7
VAT / GST Taxes
6
Energy and Fuel Taxes
7
Tax Reporting & Compliance
5.7
Geolocation for Tax Assessment
6
3rd-Party Software Integrations
6
Tax Data Reporting
6
Compliance Administration Management
5
Tax Exemption Processing
6
Tax Document Management
5
Complex Tax Scenario Management
6

Using ADP SmartCompliance

40 - Payroll, tax compliance, human resources, finance/accounting , legal compliance, and sometimes benefits administrations as well are some of the key business functions participants represent when using ADP Smart Compliance. These teams work together in some form to ensure accurate tax filings are done and handles, timely payroll tax issues and more.
40 - The types of people or skills required to support ADP Compliance are people with a mix of technical, analytical, and compliance based focused skills. Tax specialists have to have knowledge of federal, state and local tax laws and regulations to manage tax notices and ensure the company is in compliance with the laws that change.
  • tax notice uploads and management
  • employment tax filings and deposits
  • garnishments
  • risk management
  • data analytics
  • audit preparation
  • integrations
  • multi state compliance
  • employee self service for compliance to review garnishments
ADP displays value continuously by automating compliance processes, reducing risk, and saving time. It ensures that tax filings are accurate, efficient notice management, and seamless integration with payroll systems, which minimizes penalties and manual work. The platforms reliability and strong support make it essential for maintaining compliance within our company and department.

Evaluating ADP SmartCompliance and Competitors

  • Ease of Use
  • Other
ADP helps reduce compliance risk while helping operate our company and department where needed. Reliability is one main factor that keeps us along with the support we receive from our assigned rep. She makes sure we meet every week or every other week to discuss any outstanding issues and resolves them by reaching out to agencies and checking tax filings for accuracy as well.
If I had to do it again, I would enhance the evaluation and selection process by engaging all key stakeholders such asPayroll, Tax, HR, and Finance early to capture every compliance and integration requirement upfront. I would also conduct deeper integration assessments with existing systems, prioritize scalability for future growth, and request hands-on demos or pilot testing to validate functionality in real-world scenarios. Additionally, benchmarking against alternative solutions would ensure we select the most cost-effective and feature-rich platform. These steps would make the process more collaborative, data-driven, and aligned with long-term organizational needs.

ADP SmartCompliance Implementation

I wasn't too hands on with integration portion of this product so I can't completely give an honest answer to that. I have been told that the training
improves alot for each individual as they go through the process and it improves success. These individuals are able to do alot more than me in regards to implementation.
  • Don't know
Not sure - ADP SmartCompliance reinforced the importance of early stakeholder engagement across Payroll, Tax, HR, Finance, and IT to ensure alignment and reduce resistance. Clear, consistent communication about the benefits and impact of the change was critical for driving adoption. We learned that hands-on training and accessible support resources significantly improve user confidence and minimize errors. A phased rollout approach allowed teams to adapt gradually without disrupting operations, and strong executive sponsorship accelerated buy-in and reinforced the strategic value of the solution.
  • data migration
  • multistate compliance setup
  • customizing limitations

ADP SmartCompliance Training

  • Online Training
The trainings are very thorough and straight to the point. The trainer answers questions & also sends a pdf of the training after its over to use as a resource for later times. The trainings are easy to schedule & are available several times throughout the year & there are always some available for extra training wanted.

Configuring ADP SmartCompliance

The configurability is just right. I am not sure on the expensive part as that doesnt apply to me but not complex at all. There is a help center for all things regarding ADP compliance that can further anyones knowledge and help them grow. This is pretty simple & easy to navigate.
I dont have any best practices for configuring ADP's smart compliance
No.

ADP SmartCompliance Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, we opted for premium support because compliance processes are critical and time sensitive. Premium support ensures faster issue resolution, priority access to experts, and proactive guidance on regulatory changes, which minimizes risk and downtime. The added responsiveness and expertise provide peace of mind and help maintain operational continuity. We love what we have.
ADP provided exceptional support when we received an urgent tax notice that required immediate resolution. Their team responded quickly, assigned a dedicated specialist, and guided us through every step from interpreting the notice to submitting the correct documentation. They maintained clear communication, provided timely updates, and followed up after resolution to ensure compliance was fully restored. This level of responsiveness and expertise prevented delays and potential penalties, demonstrating outstanding customer support.
ADP SmartCompliance consistently delivers exceptional value by automating complex compliance processes, reducing risk, and saving significant time for our team. Its reliability in managing tax filings, notices, and garnishments ensures accuracy and prevents costly penalties. The platform integrates seamlessly with payroll systems, provides clear reporting for audits, and offers outstanding customer support when issues arise.

Using ADP SmartCompliance

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Cumbersome
Feel nervous using
Lots to learn
  • tax filings & deposits
  • audit support
  • tax notice management
  • multi state registrations
  • resolving tax notices
  • configuration
I would give it this rating because of the workflows being rather easy to handle, status updates on tax notices that are uploaded, to ensure that all tax filings and deposits are prioritized and completed accurately. The storing of all tax filings and account numbers in their individual system as well.

ADP SmartCompliance Reliability

I cant speak for all organizations and I am not sure on rating this.
It is available mostly at all times. The maintenance doesnt happen when I am using the site during work hours so I never have issues with the site as a whole. Everything works great & efficiently.

Comments

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