Just a Little Touch of ADP SmartCompliance
December 06, 2025

Just a Little Touch of ADP SmartCompliance

Kierra Henderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP SmartCompliance

We use ADP SmartCompliance for payroll taxes. It resolves tax issues by researching the tax notices that we Upload to ADP SmartCompliance & if a payment is needed they send they payment as well. If there are additional steps we have to take in order to help resolve the tax notice ADP SmartCompliance notifies us and tell us what is needing to be done.

Pros

  • Address Locator
  • Mapping/setup of jurisdictions
  • Researching and resolve tax issues
  • Communicate

Cons

  • Resolving issues in a timely manner
  • Maintenance on website
  • Address locator
  • Quarterly filings
  • Annual filings
  • Improved locator for addresses
We do payroll in house. We do not use ADP SmartCompliance for payroll but for our taxes we do utilize ADP SmartCompliance. ADP SmartCompliance alone is very great with the tax portion of their site as far as keeping up with tax records, filings whether it be annual or quarterly. They also do great at finding out LST & EIT information with an address provided by us.
They add value to my day to day work by being very resourceful. I use ADP SmartCompliance daily & without it a lot of my tax work wouldn't be able to get done. Tax locator is a very helpful tool that I utilize daily and helps organize employee locations and lookups much easier.
I am not sure as I don't speak with experts in our area. I am a tax specialist so this type of work wouldn't fit my job description in order to answer this question but my peers have direct access to experts as we are assigned an account manager that assists when it is much needed.
It's very helpful. It keeps us in the know about our accounts we have open and keeps everything organized for us. ADP SmartCompliance does a great job with giving access to our data. We only use one module for ADP SmartCompliance as a whole but it works tremendously for us as a team and individual.
ADP SmartCompliance is all we use. I am not sure about any other modules but ADP SmartCompliancee since the first time I started using ADP. There are al ot of competitors but when ADP is doing their job no need to look elsewhere. They are top tier when it comes to their service & resolution to problems.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

Yes

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

Our rep stepped in and took on her role very well in getting tax issues resolved. She makes sure she answers every question & follows up with us on any tax related issues that we may have or come across. Our rep is very communicable & reliable. She hits every point when we meet & reassures us of her getting things done.

ADP SmartCompliance Feature Ratings

Sales and Use Taxes
5
Cross-border Taxes
7
VAT / GST Taxes
6
Energy and Fuel Taxes
7
Geolocation for Tax Assessment
6
3rd-Party Software Integrations
6
Tax Data Reporting
6
Compliance Administration Management
5
Tax Exemption Processing
6
Tax Document Management
5
Complex Tax Scenario Management
6

Comments

More Reviews of ADP SmartCompliance