Item: ADP SmartCompliance
Rating: 10
Author: Verified User

Overall Satisfaction with ADP SmartCompliance

Use Cases and Deployment Scope

We use an in-house system for payroll processing and use ADP for tax filing services. SmartCompliance is used for setting up and maintaining needed tax jurisdictions, as well as issue resolution for account/filing issues that may arise, as we have the ability to load a notification into the application for ADP to research for items such as additional liabilities, credits, possible missing information from a filing. SmartCompliance has links to tools that assist with local taxes and other resources needed to ensure our taxes are remitted properly.

Pros and Cons

Pros

Access to tools for tax related research.
Access to historical returns.
Ease of new Jurisdiction set-up and maintenance.

Cons

I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.

Key Insights

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Yes

Return on Investment

Reduced compliance risk
Educational tools

Integrations

Workday

It is a very easy way to send our tax liabilities over to ADP to ensure we stay in compliance for tax filing

Compliance Solutions

SmartCompliance provides helpful information so I can ensure we are in comliance, as there are a lot of regulatory obligations to keep up with when you are in multiple states. It allows me to to inquire on our compliance status

Alternatives Considered

I can't really say, as I have not looked at anything else.

Compliance Visibility

SmartCompliance allows for you to access and view information about a tax jurisdiction, as well as make any necessary changes such as updating an SUI rate, filing requirements, new jurisdiction set-up. We have access to several reports to assist with monitoring the companies filing requirements as well as links to assist with state and local tax jurisdictions.

Compliance Services

My client representative is very good at pointing out changes or new features within SmartCompliance. Even though I have used the site for many years, there have been functionalities I had not used, and was guided on how to do so. For example the manual amendment input. This is a great tool if you do not have a need to send a full amendment file and only need to focus on one jurisdiction and your application does not allow an electronic file to be sent for one specifically identified jurisdiction.

Likelihood to Recommend

Again, I only use the tax service and have been very happy with the accuracy of our filings, and for the most part, issues get resolved in a pretty good time frame. Having ADP to reserach and resolve any type of agency notice is a gret time saver, especially if you operate with a very lean payroll department. I have a good client representative who takes the time to meet on a regular basis to discuss any concerns I may have or assist with issue resolution if I am unable to get it resolved through an agency notice.

ADP SmartCompliance Feature Ratings

Using ADP SmartCompliance

Users and Roles

2 - Payroll

Support Headcount Required

2 - I don't beleive it requires in house support or any real skill set. Anyone with some computer knowledge and have need to access payroll tax data can use SmartCompliance.

Business Processes Supported

SUI Rate Updates
Accessing Tax Records
Access to Invoicing & Funding
Jurisdiction Setup
Resolving file exceptions

Innovative Uses

Don't think anything has been unexpected or innovative.
Would love to hear from others to learn what I may not already be doing.

Future Planned Uses

Insure at this time. I feel like I use it pretty well but getting a tips or tricks communication from ADP would be a great way to learn.

Likelihood to Renew

It is an invaluable tool for payroll professionals. Plus we are not looking to make any changes in the near future.

Other Software Used

Workday Human Capital Management

Evaluating ADP SmartCompliance and Competitors

Products Replaced

Not Sure

Key Differentiators

Other

We have used ADP SmartCompliance for over 23 years and I was not part of the decision. I have used it for almost the same number of years and seen it evolve to a product that has become very helpful to the end user. Being able to update your SUI rates, access to tax records, loading tax notices, a tool to assist with tax locations for states with locals and all the other "Help" functionality has made this tool very valuable.

Evaluation Lessons Learned

I have not had to evaluate another system with the same type of functionality as SmartCompliance, but I know that the competion would really have to have some other pretty amazing functionality I am not thinking of tight now, as I feel I have quiet a bit at my fingertips now.

ADP SmartCompliance Implementation

Implementation Rating

Was not part of implimentation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

Was not involved, as it was implimented a few years before I started with the company. I had not heard of any issues.

ADP SmartCompliance Support

ADP SmartCompliance Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed Support understands my problem	Slow Initial Response

Premium Support

I honstly am nost sure of my level of support and should look into it. Also, when being asked about the support team, it is not clear on who that is. There have been several occasions where I had loaded an agency notice and it takes months before there is a resolution. I received no update and the status just says it is being looked it. I get answers or some movement once I involve my client representative.

Bug Resolution

Yes - I think it is bug but not sure. Many times when trying to pull up historical data I don't get any results but when my client rep does it she gets the requested information. It is a bit unreliable and can be a bit frustrating, as I like to do my research before going to ADP.

Exceptional Examples of ADP SmartCompliance Support

I am not aware of specific client support for SmartCompliance, if I have any issues I have worked with my client rep. She was specifically helpful with navigating all the COVID compliance.

Support Rating

Nevr used and was not aware of SmartCompliance support adter all the years of using it. Was not allowed to advance without putting some sort of rating.

Using ADP SmartCompliance

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar	None

Easy Tasks

Agency Notice Uploads
SUI Updates
Tax Locator
New Jurisdiction Set-up

Difficult Tasks

Tax Record Retrieval
Tax Jurisdiction History

Usability

For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.

Comments

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