Item: ADP SmartCompliance
Rating: 9
Author: Marcie Lapolice

Overall Satisfaction with ADP SmartCompliance

Use Cases and Deployment Scope

We currently use Employment Tax to help us with all our tax needs. We also use Wage Garnishments. I have used ADP on a previous job and when starting this job recommended, we go with ADP to help simplify all of our tax needs.

Pros and Cons

Pros

Provides resources on new tax laws
Provides me with easy look up on local tax set up

Cons

Communication with my current dedicated representative
Mapping of jurisdictions

Key Insights

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

Yes

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

Return on Investment

Definitely a time saver for garnishments and taxes
Love the fact that ADP does the research on notices received
Reduced Compliance Risk
Would like better feedback from my current dedicated tax representative
Better communication available for multi State tax reporting and set up

Integrations

Employment Tax Wage Garnishments ACA Reporting

All for better reporting compliance

Compliance Solutions

We get regular correspondence on various changes that take place

Likelihood to Recommend

Definitely huge time saver when filing daily, weekly and quarterly taxes. Also love the feedback process on agency notices.

ADP SmartCompliance Feature Ratings

Using ADP SmartCompliance

Users and Roles

2 - Payroll and IT

Support Headcount Required

1 - He is in our IT department and helps with our filings that need to be created.

Business Processes Supported

Taxes
Garnishements
ACA Reporting
Employment Verifications

Innovative Uses

Taking care of our agency notices we receive
Employment Verification
Helping us obtain Work tax credits

Future Planned Uses

Not quite sure there are any additional items that ADP offers that would be helpful in our company

Likelihood to Renew

So far ADP has served all of our needs and has been great to work with.

Other Software Used

CMiC Construction Platform

Evaluating ADP SmartCompliance and Competitors

Products Replaced

Yes - Ceridian

Key Differentiators

Ease of Use
Other

Customer Service

Evaluation Lessons Learned

One of the biggest factors for me is communication and customer service. If we have to continually reach out to get help I feel that is a waste of my time and company time and money.

ADP SmartCompliance Implementation

Implementation Rating

I did not work directly with the implementation of Smart Compliance

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

Was not involved in the implementation of Smart Compliance

ADP SmartCompliance Training

Training Types Used

Online Training

In-Person Training

Online Training

My online trainer was wonderful. Her name was Audrey.

Configuring ADP SmartCompliance

Product Configurability

I think it is probably OK

Configuration Lessons

None that I can think of

Additional Customization Considerations

None that I can think of.

ADP SmartCompliance Support

ADP SmartCompliance Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Premium Support

I am not exactly sure what premium support is

Bug Resolution

Exceptional Examples of ADP SmartCompliance Support

I had ADP with my last company and when taking over the taxes, they were horrendous. The representative at the time (Danee Gallegos) was absolutely amazing. She went above and beyond to help in every aspect to work with me to get training and the help I needed to get everything cleaned up to the best of my ability.

That is one of the main reasons why when I joined PARIC I recommended ADP to our company. Currently they were working with another company on taxes and was not getting alot of support and the resources were not at all user friendly.

I still enjoy the resources that ADP has to offer and I have received amazing help from Audrey on the training she has provided. Our sales representative Brian was wonderful and the whole implementation process went smoothly.

My only complaint thus far is the help I am receiving from my current dedicated tax representative (John). It takes quite a bit of time for him to respond to any questions I ask and communication from him is very limited.

Other than that I would still recommend ADP to other companies.

Support Rating

As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.