Likelihood to Recommend Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
Read full review If you have an eCommerce site, then Bolt could work very well for you! We have seen Bolt scale seamlessly as our sales have increased.
Read full review Pros PCI DSS Compliant Solution Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc. Good support and quick solution for the technical help Well described documentation on technical integrations Drop in framework to display the payment options Read full review Protects stores against fraudulent orders through detailed customer screening Offers great financing options for the customer Very easy to use for the customer Makes checkout extremely smooth and creates a great customer experience online Read full review Cons I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting". Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others. Amex chargebacks could be integrated. We don't see them in Adyen at all. Read full review I think Bolt could improve the coupon section of their platform. Allowing multiple codes to be input. I'd like to see some of the features that Bolt has made available on other shopping platforms on WooCommerce (It's worth noting most are available.) Read full review Likelihood to Renew Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
Read full review Reliability and Availability Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
Read full review Alternatives Considered Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
Read full review Return on Investment I cannot see any negative impact. It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms. Quick and reliable it is a good tool to be used for managing and checking credit card transactions details. Read full review Very positive our orders have significantly increased over the past year Minimized fraudulent orders Customers feel confident when purchasing from our site Read full review ScreenShots