Affinity CRM vs. Freshsales

Affinity CRM

Freshsales

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Affinity CRM	Score 9.2 out of 10	N/A	Affinity is a relationship intelligence platform enabling teams to leverage their network to close deals. Affinity manages relationships by auto-populating a connected CRM pipeline and unlocking introductions to decision makers.	$2,000 per year per user
Freshsales	Score 8.9 out of 10	N/A	Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…	$11 per month per user

Pricing

Affinity CRM

Freshsales

Editions & Modules

Essential: $2000
per year per user
Scale: $2300
per year per user
Advanced: $2700
per year per user
Enterprise: Contact

Growth: $11
per month per user
Pro: $47
per month per user
Enterprise: $71
per month per user

Offerings

Pricing Offerings
Affinity CRM	Freshsales
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

A discount is offered for annual billing.

More Pricing Information

Community Pulse
	Affinity CRM	Freshsales
Considered Both Products	Affinity CRM GA Greg Antonelli Investor Realtions Senior Associate Chose Affinity CRM Two different companies, so it's not like I chose one over the other. However, after using both Affinity and Salesforce, I can say that Affinity is easier to use due to its simplicity. Salesforce had a lot of bells and whistles, that when used appropriately, I'm sure can help, … Incentivized Helpful? Verified User Anonymous Chose Affinity CRM Affinity is the bridge that links our communication through our software workflow. Incentivized Helpful? Andrew Bouldin Principal Chose Affinity CRM Affinity is easier to use and a better value. Incentivized Helpful? Tom Wondra Consultant / Senior Account Executive Chose Affinity CRM Nudge.ai is in a fairly unique space. It isn't quite a CRM, it isn't quite a social or news channel. But, it has aspects of all. Nudge.ai was chosen because it allowed us to use one tool for multiple purposes. LinkedIn Sales Navigator is probably the closest to Nudge.ai but is … Incentivized Helpful?	Freshsales Verified User Anonymous Chose Freshsales HubSpot CRM and Zoho CRM Incentivized Helpful? Verified User Anonymous Chose Freshsales There is a bit of learning curve required for SugarCRM and Microsoft Dynamics. Also, admin activities are not easy to navigate and understood, wherein it is very simplified, easy to learn in the case of Freshsales. Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all … Incentivized Helpful? Verified User Anonymous Chose Freshsales It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics. It is used Much efficiently with the Mobile and Transparency among the different departments was Clear. Incentivized Helpful? Immanuel Chiplin Sam S Senior executive - Business Development Chose Freshsales Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on … Incentivized Helpful? Verified User Anonymous Chose Freshsales What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place. Incentivized Helpful? Verified User Anonymous Chose Freshsales We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, … Incentivized Helpful? Mark Kosier CIO (Chief Information Officer) Chose Freshsales Zoho CRM Salesforce Incentivized Helpful? Brandon Howard Owner Chose Freshsales I haven't used Hubspot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can … Incentivized Helpful? Verified User Anonymous Chose Freshsales For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain. Incentivized Helpful? Renan Otero Sales Engineer \| Co-Fouder Chose Freshsales Price, special offers Support in our local place via partners Simplicity of use Incentivized Helpful? Ravikant Tiwari Co-Founder and Managing Partner Chose Freshsales Zoho CRM: very very slow and cumbersome to use Salesforce: It is a giant with a lot of features, but very complicated for an SMB HubSpot: Lacks lots of advanced features that Freshsales has Incentivized Helpful? Prashant Choudhary Business Development Manager Chose Freshsales Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to … Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was … Incentivized Helpful? Jose Adan Ortiz Sales Engineer Chose Freshsales Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the SalesForce price. Incentivized Helpful? EW Ellie Wilkinson Senior Internet Marketing Manager Chose Freshsales Freshsales is more cost-effective and easier to navigate than salesforce. It also doesn’t punish you for growing from a startup to SME (salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can … Incentivized Helpful? Josh Musson ISR Chose Freshsales I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every … Incentivized Helpful? Dan Styklunas Founder and Creative Director Chose Freshsales Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in … Incentivized Helpful? Verified User Anonymous Chose Freshsales I haven't used other products. We are currently very happy with FreshSales. Incentivized Helpful? JT Jithin TK Operations Engineer Chose Freshsales Recommendations from people are why we switched. Incentivized Helpful? Verified User Anonymous Chose Freshsales Zoho CRM Incentivized Helpful? Jeffin Idiculla IT Specialist Chose Freshsales The Best Customer Support that's why we went with Freshsales. Incentivized Helpful? Verified User Anonymous Chose Freshsales It's definitely a good platform for companies with a manageable sales team size. Incentivized Helpful? CA Ch Avinash Associate- Sales & Marketing Chose Freshsales We chose Freshsales for the Email campaign and tracking feature, the ease of product managing, and pricing. Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshsales is easier to use and cheaper. Incentivized Helpful?

Features

Affinity CRM

Freshsales

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 9.6 Ratings 20% above category average
Customer data management / contact management	00 Ratings	10.00 Ratings
Workflow management	00 Ratings	8.80 Ratings
Territory management	00 Ratings	10.00 Ratings
Opportunity management	00 Ratings	10.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	10.00 Ratings
Quote & order management	00 Ratings	8.80 Ratings
Interaction tracking	00 Ratings	9.40 Ratings
Channel / partner relationship management	00 Ratings	10.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 10.0 Ratings 25% above category average
Lead management	00 Ratings	10.00 Ratings
Email marketing	00 Ratings	10.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 8.4 Ratings 8% above category average
Task management	00 Ratings	8.80 Ratings
Reporting	00 Ratings	8.10 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 8.3 Ratings 8% above category average
Forecasting	00 Ratings	8.10 Ratings
Pipeline visualization	00 Ratings	8.80 Ratings
Customizable reports	00 Ratings	8.10 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 8.9 Ratings 15% above category average
Custom fields	00 Ratings	8.50 Ratings
Custom objects	00 Ratings	8.10 Ratings
API for custom integration	00 Ratings	10.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 10.0 Ratings 17% above category average
Single sign-on capability	00 Ratings	10.00 Ratings
Role-based user permissions	00 Ratings	10.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Affinity CRM - Ratings	Freshsales 9.0 Ratings 16% above category average
Mobile access	00 Ratings	9.00 Ratings

Best Alternatives
	Affinity CRM	Freshsales
Small Businesses	MethodCRM Score 9.1 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Zendesk Sell Score 9.7 out of 10	Creatio Score 9.3 out of 10
Enterprises	Conversica Score 4.0 out of 10	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Affinity CRM	Freshsales
Likelihood to Recommend	9.1 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)	- (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)	7.0 (0 ratings)

User Testimonials
	Affinity CRM	Freshsales
Likelihood to Recommend	Very well suited for venture capital or any firm where you are managing a lot of stakeholders that are in different groups. Incentivized Andrew Bouldin Principal Read full review	Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect. Incentivized Verified User Anonymous Read full review
Pros	Organization Data Housing Exporting Data Incentivized GA Greg Antonelli Investor Realtions Senior Associate Read full review	Leads: organization, capture, integration Sales: organization, intelligent data about metrics, forecast APIs are very simple and stable to use, Zapier and 3ªpart integrations provided User experience, almost no training is needed to use the solution, more over, a great app for iOS and Android Incentivized Renan Otero Sales Engineer \| Co-Fouder Read full review
Cons	More prompts to update and sort new connections More visual appeal on each listing on a list An Outlook desktop app plugin Incentivized Andrew Bouldin Principal Read full review	Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data Verified User Anonymous Read full review
Likelihood to Renew	We will definitely be renewing. The value for the price we are paying is solid, and we are interested in growing our use to see if we can expand on the value we are getting from Nudge.ai. Incentivized Tom Wondra Consultant / Senior Account Executive Read full review	No answers on this topic
Usability	No answers on this topic	I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve Incentivized Verified User Anonymous Read full review
Support Rating	Nudge.ai is fairly intuitive, so the need for support is minimal. I have only had to reach out to the support team a couple of times for minor issue. The response has been quick and issues resolved to my satisfaction in a reasonable time frame. I have no issues with Nudge support at this time. Incentivized Tom Wondra Consultant / Senior Account Executive Read full review	When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world... Immanuel Chiplin Sam S Senior executive - Business Development Read full review
Alternatives Considered	Two different companies, so it's not like I chose one over the other. However, after using both Affinity and Salesforce, I can say that Affinity is easier to use due to its simplicity. Salesforce had a lot of bells and whistles, that when used appropriately, I'm sure can help, but its not needed for what I currently do. Incentivized GA Greg Antonelli Investor Realtions Senior Associate Read full review	We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings. Incentivized Verified User Anonymous Read full review
Return on Investment	Internal communication clarity Streamlined operations Ease of audit trails Incentivized Verified User Anonymous Read full review	Freshsales has definitely had a positive impact on our sales. It's difficult to nail down the ROI it has generated, but it's well worth the cost. The savings is mostly in time spent on lead and client follow up, so we can handle more leads and projects with a smaller team. Incentivized Brandon Howard Owner Read full review
ScreenShots		Freshsales Screenshots