Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.
N/A
BenchmarkONE
Score 8.0 out of 10
Small Businesses (1-50 employees)
BenchmarkONE (formerly Hatchbuck) is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.
Manager, Clinical Operations, Mental Health & Substance Use
Chose Agiline CRM
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to …
I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found …
Hatchbuck is my favorite. It's easy to use and it's budget-friendly. It's much more intuitive than SharpSpring or ActiveCampaign. Because of the price of the tool, it's definitely a serious competition to giants like Hubspot. This is a great choice for solopreneurs and smaller …
We really liked the unique mix of a CRM, an email marketing tool, and a sales funnel tool we found with Hatchbuck. Additionally, the software was easy enough to learn so that multiple team members were able to quickly get up and running using the system. Other tools we …
I use Hubspot sales concurrently with Hatchbuck as it offers capabilities not included with Hatchbuck: email tracking not from the system, integration with Facebook advertising, website popups.
Hatchbuck was selected as an entry-level tool focusing on automation and CRM. Though …
For very basic CRM, email and marketing automation, Hatchbuck is a clear winner on feature set, price and ease of use. Lots of bells and whistles are great if you use them. But many of our clients don't want to learn, maintain and pay for that much technology. However, more …
Hubspot and Infusionsoft are awesome, but, there is too much to understand and layers of tools which sometimes end up taking up more time than the typical small business owner has to invest.
I don't have much experience with similar products at this point in time. Very little experience with Constant Contact and Mail Chimp. What I can tell though is Hatchbuck's features are far more advanced.
Cost wise, Hatchbuck is more expensive than Constant Contact, which it replaced. Feature wise, Hatchbuck provides more functionality and features than Constant Contact.
Microsoft Dynamics CRM was way too complicated and more [robust] than the needs of the company. Hatchbuck makes it easy to automate, segment, and deliver content. Microsoft Dynamics was extremely customizable but that came at both a financial cost and a productivity cost. No …
Verified User
Anonymous
Chose BenchmarkONE
I used Constant Contact in the past. Hatchbuck has a much better CRM system and ways to track and segment customers.
I have tested three major competitors in the same field and Hatchbuck stands above them. I do not wish to mention them, but I can say that the visual appeal, intuitive nature, and ease of which I am learning their system is stellar. It takes a bit of time, but you can be up and …
I demo'd MailChimp. They seemed pretty simliar, but honestly I decided on Hatchbuck because the customer service and special attention they provided during the demo stage.
Hatchbuck has much better integration and segmentation features. It easily allows me to send an email to any segment of my list without having duplicate addresses across multiple lists. Any email creation tasks are also much easier.
We've used Salesforce and Streak. Hatchbuck is vastly more robust than Streak and not nearly as burdensomely complicated as Salesforce. It's the perfect solution for a small business.
We made the decision to purchase hatchbuck back in November and couldn't be happier with the product! We are able to manage all aspects of the customer experience and can do it from any computer in any country in the world. This is a great product for any small to medium size …
I probably reviewed seven or eight CRMs, most notably Salesforce and a host of others. Some didn't seem intuitive to use, some had poor customer service, and some had constraints that were a deal breaker. Salesforce, for example has a daily e-mail limit of 250 ... I send out as …
Features
Agiline CRM
BenchmarkONE
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
Ratings
15% above category average
BenchmarkONE
-
Ratings
Customer data management / contact management
9.00 Ratings
00 Ratings
Workflow management
9.00 Ratings
00 Ratings
Territory management
10.00 Ratings
00 Ratings
Opportunity management
9.00 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.00 Ratings
00 Ratings
Contract management
9.00 Ratings
00 Ratings
Quote & order management
10.00 Ratings
00 Ratings
Interaction tracking
9.00 Ratings
00 Ratings
Channel / partner relationship management
9.00 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
Ratings
18% above category average
BenchmarkONE
-
Ratings
Case management
10.00 Ratings
00 Ratings
Call center management
9.00 Ratings
00 Ratings
Help desk management
9.00 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
Ratings
20% above category average
BenchmarkONE
-
Ratings
Lead management
10.00 Ratings
00 Ratings
Email marketing
9.00 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
Ratings
18% above category average
BenchmarkONE
-
Ratings
Task management
9.00 Ratings
00 Ratings
Billing and invoicing management
10.00 Ratings
00 Ratings
Reporting
9.00 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
Ratings
15% above category average
BenchmarkONE
-
Ratings
Forecasting
9.00 Ratings
00 Ratings
Pipeline visualization
9.00 Ratings
00 Ratings
Customizable reports
9.00 Ratings
00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
Ratings
10% above category average
BenchmarkONE
-
Ratings
Custom fields
9.00 Ratings
00 Ratings
Custom objects
8.00 Ratings
00 Ratings
Scripting environment
8.00 Ratings
00 Ratings
API for custom integration
9.00 Ratings
00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
Ratings
6% above category average
BenchmarkONE
-
Ratings
Single sign-on capability
9.00 Ratings
00 Ratings
Role-based user permissions
9.00 Ratings
00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
Ratings
23% above category average
BenchmarkONE
-
Ratings
Social data
10.00 Ratings
00 Ratings
Social engagement
9.00 Ratings
00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
Ratings
23% above category average
BenchmarkONE
-
Ratings
Marketing automation
9.00 Ratings
00 Ratings
Compensation management
10.00 Ratings
00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
Ratings
16% above category average
BenchmarkONE
-
Ratings
Mobile access
9.00 Ratings
00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
5.2
Ratings
31% below category average
WYSIWYG email editor
00 Ratings
5.10 Ratings
Dynamic content
00 Ratings
4.20 Ratings
Ability to test dynamic content
00 Ratings
4.10 Ratings
Landing pages
00 Ratings
4.00 Ratings
A/B testing
00 Ratings
8.90 Ratings
Mobile optimization
00 Ratings
8.90 Ratings
Email deliverability reporting
00 Ratings
3.30 Ratings
List management
00 Ratings
4.30 Ratings
Triggered drip sequences
00 Ratings
4.30 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
4.0
Ratings
47% below category average
Lead nurturing automation
00 Ratings
3.20 Ratings
Lead scoring and grading
00 Ratings
4.30 Ratings
Data quality management
00 Ratings
4.30 Ratings
Automated sales alerts and tasks
00 Ratings
4.30 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
7.5
Ratings
1% above category average
Calendaring
00 Ratings
7.90 Ratings
Event/webinar marketing
00 Ratings
7.10 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
3.9
Ratings
51% below category average
Social sharing and campaigns
00 Ratings
6.40 Ratings
Social profile integration
00 Ratings
1.40 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
3.7
Ratings
56% below category average
Dashboards
00 Ratings
3.30 Ratings
Standard reports
00 Ratings
1.00 Ratings
Custom reports
00 Ratings
6.80 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
Both small and large companies alike can utilize it. The simplicity is great and automation is a real winner. It is most appropriate in scenarios where you already have a contact list or an established plan to get emails from contacts. A potential customer should simply talk about their current challenges and let Hatchbuck explain how their product would provide a solution.
Email marketing. Their WYSIWYG email editor has a lot of options for customization, but also offers templates if you're not great with code or you're in a hurry.
Keeping contacts organized. There are tons of ways to categorize contacts - using tags, labels, and other data.
Automated contact "points." You can set up automations to add or subtract points from contacts based on their behavior (site visits, social media visits, clicks, etc.) to gauge how warm/cold your leads are.
Customer service. Their team is really stellar and they really care about their clients!
It'd be great if the tool had landing pages and calls to action. It would eliminate the need for multiple tools and streamline the efforts and results.
Form design could be better. Although there can be custom coded, the default options are pretty basic.
It has just about everything I want and then some. What I want but they don't have - calendar and e-mail integration, social media integration, and a mobile app, I believe are all in the works for a future release.
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact with them twice and found them highly responsive and professional people having complete command of the product which eventually facilitated us in solving our problem.
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
We really liked the unique mix of a CRM, an email marketing tool, and a sales funnel tool we found with Hatchbuck. Additionally, the software was easy enough to learn so that multiple team members were able to quickly get up and running using the system. Other tools we evaluated either had too heavy of a sales focus, were too clunky, or were lacking some flexibility within their automation or email options that were important to us.