Agiline CRM vs. BenchmarkONE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiline CRM
Score 8.1 out of 10
N/A
Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A
BenchmarkONE
Score 8.0 out of 10
Small Businesses (1-50 employees)
BenchmarkONE (formerly Hatchbuck) is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.
$0
per month
Pricing
Agiline CRMBenchmarkONE
Editions & Modules
No answers on this topic
Lite
$0
per month
Pro
$0
Agencies
Special Pricing for Qualifying Agencies
Offerings
Pricing Offerings
Agiline CRMBenchmarkONE
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Agiline CRMBenchmarkONE
Considered Both Products
Agiline CRM
Chose Agiline CRM
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to …
BenchmarkONE
Chose BenchmarkONE
I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found …
Chose BenchmarkONE
I like Hatchbuck because they're a smaller company so they provide more personalized customer service.
Chose BenchmarkONE
Hatchbuck is my favorite. It's easy to use and it's budget-friendly. It's much more intuitive than SharpSpring or ActiveCampaign. Because of the price of the tool, it's definitely a serious competition to giants like Hubspot. This is a great choice for solopreneurs and smaller …
Chose BenchmarkONE
We really liked the unique mix of a CRM, an email marketing tool, and a sales funnel tool we found with Hatchbuck. Additionally, the software was easy enough to learn so that multiple team members were able to quickly get up and running using the system. Other tools we …
Chose BenchmarkONE
I use Hubspot sales concurrently with Hatchbuck as it offers capabilities not included with Hatchbuck: email tracking not from the system, integration with Facebook advertising, website popups.

Hatchbuck was selected as an entry-level tool focusing on automation and CRM. Though …
Chose BenchmarkONE
For very basic CRM, email and marketing automation, Hatchbuck is a clear winner on feature set, price and ease of use. Lots of bells and whistles are great if you use them. But many of our clients don't want to learn, maintain and pay for that much technology. However, more …
Chose BenchmarkONE
Hatchbuck is in a class by itself.

Hubspot and Infusionsoft are awesome, but, there is too much to understand and layers of tools which sometimes end up taking up more time than the typical small business owner has to invest.
Chose BenchmarkONE
Best tool of it's kind in the market and most affordable by far!
Chose BenchmarkONE
I don't have much experience with similar products at this point in time. Very little experience with Constant Contact and Mail Chimp. What I can tell though is Hatchbuck's features are far more advanced.
Chose BenchmarkONE
Hatchbuck is much better than MailChimp except for MailChimp's ability to send RSS based emails.
Chose BenchmarkONE
Cost wise, Hatchbuck is more expensive than Constant Contact, which it replaced. Feature wise, Hatchbuck provides more functionality and features than Constant Contact.
Chose BenchmarkONE
Not well integrated with ACT! plus the email editing was very hard to use and limited.
Chose BenchmarkONE
Microsoft Dynamics CRM was way too complicated and more [robust] than the needs of the company. Hatchbuck makes it easy to automate, segment, and deliver content. Microsoft Dynamics was extremely customizable but that came at both a financial cost and a productivity cost. No …
Chose BenchmarkONE
I used Constant Contact in the past. Hatchbuck has a much better CRM system and ways to track and segment customers.
Chose BenchmarkONE
I have tested three major competitors in the same field and Hatchbuck stands above them. I do not wish to mention them, but I can say that the visual appeal, intuitive nature, and ease of which I am learning their system is stellar. It takes a bit of time, but you can be up and …
Chose BenchmarkONE
I've used Salesforce Group edition, but it was too robust for our team. Hatchbuck was more suited our company and our stage.
Chose BenchmarkONE
I demo'd MailChimp. They seemed pretty simliar, but honestly I decided on Hatchbuck because the customer service and special attention they provided during the demo stage.
Chose BenchmarkONE
Hatchbuck has much better integration and segmentation features. It easily allows me to send an email to any segment of my list without having duplicate addresses across multiple lists. Any email creation tasks are also much easier.
Chose BenchmarkONE
We've used Salesforce and Streak. Hatchbuck is vastly more robust than Streak and not nearly as burdensomely complicated as Salesforce. It's the perfect solution for a small business.
Chose BenchmarkONE
It made a difference to me to have a live marketing person to assist me.
Chose BenchmarkONE
We made the decision to purchase hatchbuck back in November and couldn't be happier with the product! We are able to manage all aspects of the customer experience and can do it from any computer in any country in the world. This is a great product for any small to medium size …
Chose BenchmarkONE
I probably reviewed seven or eight CRMs, most notably Salesforce and a host of others. Some didn't seem intuitive to use, some had poor customer service, and some had constraints that were a deal breaker. Salesforce, for example has a daily e-mail limit of 250 ... I send out as …
Features
Agiline CRMBenchmarkONE
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
Ratings
15% above category average
BenchmarkONE
-
Ratings
Customer data management / contact management9.00 Ratings00 Ratings
Workflow management9.00 Ratings00 Ratings
Territory management10.00 Ratings00 Ratings
Opportunity management9.00 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.00 Ratings00 Ratings
Contract management9.00 Ratings00 Ratings
Quote & order management10.00 Ratings00 Ratings
Interaction tracking9.00 Ratings00 Ratings
Channel / partner relationship management9.00 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
Ratings
18% above category average
BenchmarkONE
-
Ratings
Case management10.00 Ratings00 Ratings
Call center management9.00 Ratings00 Ratings
Help desk management9.00 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
Ratings
20% above category average
BenchmarkONE
-
Ratings
Lead management10.00 Ratings00 Ratings
Email marketing9.00 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
Ratings
18% above category average
BenchmarkONE
-
Ratings
Task management9.00 Ratings00 Ratings
Billing and invoicing management10.00 Ratings00 Ratings
Reporting9.00 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
Ratings
15% above category average
BenchmarkONE
-
Ratings
Forecasting9.00 Ratings00 Ratings
Pipeline visualization9.00 Ratings00 Ratings
Customizable reports9.00 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
Ratings
10% above category average
BenchmarkONE
-
Ratings
Custom fields9.00 Ratings00 Ratings
Custom objects8.00 Ratings00 Ratings
Scripting environment8.00 Ratings00 Ratings
API for custom integration9.00 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
Ratings
6% above category average
BenchmarkONE
-
Ratings
Single sign-on capability9.00 Ratings00 Ratings
Role-based user permissions9.00 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
Ratings
23% above category average
BenchmarkONE
-
Ratings
Social data10.00 Ratings00 Ratings
Social engagement9.00 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
Ratings
23% above category average
BenchmarkONE
-
Ratings
Marketing automation9.00 Ratings00 Ratings
Compensation management10.00 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
Ratings
16% above category average
BenchmarkONE
-
Ratings
Mobile access9.00 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
5.2
Ratings
31% below category average
WYSIWYG email editor00 Ratings5.10 Ratings
Dynamic content00 Ratings4.20 Ratings
Ability to test dynamic content00 Ratings4.10 Ratings
Landing pages00 Ratings4.00 Ratings
A/B testing00 Ratings8.90 Ratings
Mobile optimization00 Ratings8.90 Ratings
Email deliverability reporting00 Ratings3.30 Ratings
List management00 Ratings4.30 Ratings
Triggered drip sequences00 Ratings4.30 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
4.0
Ratings
47% below category average
Lead nurturing automation00 Ratings3.20 Ratings
Lead scoring and grading00 Ratings4.30 Ratings
Data quality management00 Ratings4.30 Ratings
Automated sales alerts and tasks00 Ratings4.30 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
7.5
Ratings
1% above category average
Calendaring00 Ratings7.90 Ratings
Event/webinar marketing00 Ratings7.10 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
3.9
Ratings
51% below category average
Social sharing and campaigns00 Ratings6.40 Ratings
Social profile integration00 Ratings1.40 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
3.7
Ratings
56% below category average
Dashboards00 Ratings3.30 Ratings
Standard reports00 Ratings1.00 Ratings
Custom reports00 Ratings6.80 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Agiline CRM
-
Ratings
BenchmarkONE
5.5
Ratings
3% above category average
API00 Ratings2.00 Ratings
Role-based workflow & approvals00 Ratings8.00 Ratings
Customizability00 Ratings2.60 Ratings
Integration with Salesforce.com00 Ratings6.70 Ratings
Integration with Microsoft Dynamics CRM00 Ratings6.90 Ratings
Integration with SugarCRM00 Ratings6.90 Ratings
Best Alternatives
Agiline CRMBenchmarkONE
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
LocaliQ
LocaliQ
Score 8.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
LocaliQ
LocaliQ
Score 8.7 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Agiline CRMBenchmarkONE
Likelihood to Recommend
9.0
(0 ratings)
3.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(0 ratings)
Usability
9.0
(0 ratings)
8.2
(0 ratings)
Availability
-
(0 ratings)
8.5
(0 ratings)
Performance
-
(0 ratings)
6.4
(0 ratings)
Support Rating
9.0
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
8.2
(0 ratings)
Ease of integration
-
(0 ratings)
8.1
(0 ratings)
User Testimonials
Agiline CRMBenchmarkONE
Likelihood to Recommend
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
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Both small and large companies alike can utilize it. The simplicity is great and automation is a real winner. It is most appropriate in scenarios where you already have a contact list or an established plan to get emails from contacts. A potential customer should simply talk about their current challenges and let Hatchbuck explain how their product would provide a solution.
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Pros
  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
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  • Email marketing. Their WYSIWYG email editor has a lot of options for customization, but also offers templates if you're not great with code or you're in a hurry.
  • Keeping contacts organized. There are tons of ways to categorize contacts - using tags, labels, and other data.
  • Automated contact "points." You can set up automations to add or subtract points from contacts based on their behavior (site visits, social media visits, clicks, etc.) to gauge how warm/cold your leads are.
  • Customer service. Their team is really stellar and they really care about their clients!
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Cons
  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
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  • It'd be great if the tool had landing pages and calls to action. It would eliminate the need for multiple tools and streamline the efforts and results.
  • Form design could be better. Although there can be custom coded, the default options are pretty basic.
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Likelihood to Renew
No answers on this topic
It has just about everything I want and then some. What I want but they don't have - calendar and e-mail integration, social media integration, and a mobile app, I believe are all in the works for a future release.
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Usability
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
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Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
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Reliability and Availability
No answers on this topic
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
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Support Rating
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
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I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
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Implementation Rating
No answers on this topic
Overall very satisfied. More sample please.
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Alternatives Considered
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
Read full review
We really liked the unique mix of a CRM, an email marketing tool, and a sales funnel tool we found with Hatchbuck. Additionally, the software was easy enough to learn so that multiple team members were able to quickly get up and running using the system. Other tools we evaluated either had too heavy of a sales focus, were too clunky, or were lacking some flexibility within their automation or email options that were important to us.
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Return on Investment
  • Its customer service is perfect and gives timely responses.
  • Price is unfair and should be decreased.
  • Not browser friendly.
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  • I personally experience approximately 10-12 positive prospect interactions due to Hatchbuck.
  • It makes it easy to see how many times attachments are viewed, and projects a prospects interest.
  • It guides you to some degree as to when to reach out again.
Read full review
ScreenShots

BenchmarkONE Screenshots

Screenshot of See your progress at a glance. BenchmarkONE's dashboard gives you valuable insight into which areas of sales and marketing you should focus on the most.Screenshot of BenchmarkONE's small business CRM makes it simple to track and manage all of your contacts in one spot. BenchmarkONE notifies you when important tasks are due and even sends you hot lead alerts when prospects are ready to buy.Screenshot of Automatically track the pages your contacts have visited on your site, the emails they have been sent, the emails they've opened and the links they've clicked.  Understand their interests to put relevant conversations with prospects and customers at your fingertips.Screenshot of Setting up Email Nurturing campaigns are a snap in BenchmarkONE. You can easily drip relevant content to sales leads and contacts that nurtures them throughout the entire buying process, saving you valuable time and skyrocketing response rates.Screenshot of Create great looking emails using BenchmarkONE's drag and drop email builder, or select a template from our extensive email template library.