6 Ratings
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Score 8 out of 100
Top Rated
461 Ratings
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Score 8.6 out of 100

Attribute Ratings

    Likelihood to Recommend

    Agility PR Solutions

    N/A
    0 Ratings
    8.5

    Cision Communications Cloud

    85%
    277 Ratings

    Likelihood to Renew

    Agility PR Solutions

    N/A
    0 Ratings
    7.0

    Cision Communications Cloud

    70%
    17 Ratings

    Usability

    Agility PR Solutions

    N/A
    0 Ratings
    7.0

    Cision Communications Cloud

    70%
    53 Ratings

    Availability

    Agility PR Solutions

    N/A
    0 Ratings
    9.1

    Cision Communications Cloud

    91%
    3 Ratings

    Performance

    Agility PR Solutions

    N/A
    0 Ratings
    9.1

    Cision Communications Cloud

    91%
    3 Ratings

    Support Rating

    Agility PR Solutions

    N/A
    0 Ratings
    8.9

    Cision Communications Cloud

    89%
    321 Ratings

    Online Training

    Agility PR Solutions

    N/A
    0 Ratings
    8.0

    Cision Communications Cloud

    80%
    3 Ratings

    Implementation Rating

    Agility PR Solutions

    N/A
    0 Ratings
    10.0

    Cision Communications Cloud

    100%
    7 Ratings

    Product Scalability

    Agility PR Solutions

    N/A
    0 Ratings
    7.3

    Cision Communications Cloud

    73%
    1 Rating

    Vendor post-sale

    Agility PR Solutions

    N/A
    0 Ratings
    9.1

    Cision Communications Cloud

    91%
    2 Ratings

    Vendor pre-sale

    Agility PR Solutions

    N/A
    0 Ratings
    9.1

    Cision Communications Cloud

    91%
    2 Ratings

    Likelihood to Recommend

    Innodata

    No answers on this topic

    Cision

    For a small start-up, the cost-benefit to add lift to press releases [and] particular milestone accomplishments is definitely there with the Cision [Communications] Cloud. Much of what we do, by necessity, is done internally without the benefit of outsourced press folks, so the Cision [Communications] Cloud ease of use and reporting is very important.
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    Pros

    Innodata

    No answers on this topic

    Cision

    • Their upgraded press release templates and ability [to] pull in an entire, completed release makes the [process] faster and easier, and allows for more graphics, such as company mastheads, [are done well].
    • The media tracking offers the ability to find relevant placements across the entire country.
    • The journalist database streamlines the process of finding relevant reporters to directly connect [to] on news releases that are relevant to their beats.
    • The process of setting up, creating, and distributing a release is seamless, easy to use, and not labor-intensive.
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    Cons

    Innodata

    No answers on this topic

    Cision

    • In the media influencer database, the classic Cision allowed us to do a zip code radius search to really drill down to the neighborhood level. That's because we do localized media advisories and press releases for events at neighborhood schools. One part of a big city like Chicago really doesn't care what's happening in another part of Chicago that's too far away. The zip code radius search was a feature in the classic Cision but not with the current Cision Communications Cloud. We've asked for this to be restored several times, but nothing's happened. In fact, we were told to use DMA — which actually goes wider in a search (bigger than a city), not more narrow as needed. This reflects a basic misunderstanding of what we need.
    • Another missing feature involves a merge field when sending out an email press release through Cision. This is the "select insert field" button in the upper right that's used to personalize a release with the media contact's name and other information. This is key for localization of the release. Many media outlets won't run a release unless it's local. While "county" is a feature in the influencer database when putting together a media list in Cision, "county" is not available to insert into a press release as a merge field. Counties are important because this is how many newspapers and health departments are organized and identify themselves. I've asked for this to be implemented, to no avail. As a workaround, we've had to use "contact city" or "outlet city."
    • After refining a media list in Cision using filters, I've had to download the list and take it offline to see the big picture, screen for duplicates, etc. While there is a button on the bottom left intended to help with this, it doesn't do the trick. That's because there may be multiple contacts with the same email address. In addition, one media contact may represent numerous media outlets, so this same contact could show up several times. It would be nice to have a better way to see the whole list online and eliminate both duplicates as well as those who previously opted out.
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    Pricing Details

    Agility PR Solutions

    Starting Price

    Editions & Modules

    Agility PR Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cision Communications Cloud

      Starting Price

      Editions & Modules

      Cision Communications Cloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Innodata

        No answers on this topic

        Cision

        While I am happy with the product performance overall, TrendKite's recent merger with Cision is cause for concern. When we first signed on with TrendKite, I spoke with several users and the best response I received was that the company was a startup and we could expect there to be hiccups along the way as the company grew and the platform got more robust. That has certainly been the case. However, now that they have merged with Cision — a company that has grown too fast, has not focused on improving its product and has poor customer service — I have concerns that TrendKite will lose some of the qualities that have made it a great company and great product to work with.
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        Usability

        Innodata

        No answers on this topic

        Cision

        The flexibility and customization of Cision Communications Cloud (TrendKite)* is among its most important features. Changing the dashboards, using keywords in the saved searches to pull out the best stories and the integration with marketing automation tools gives me confidence that I will able to continue using this tool well into the future. The future implementation and integration of the media contact database will complete the suite, making list management and email marketing programs much smoother. *This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
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        Reliability and Availability

        Innodata

        No answers on this topic

        Cision

        Easily accessible 24/7.
        Read full review

        Performance

        Innodata

        No answers on this topic

        Cision

        Generally, Cision performs well day to day, but it's got some annoying bugs that slow down usage/require user workarounds which is inefficient. More seriously, a few months ago, as a result of a major system upgrade, certain critical functionality was not working and I was unable to use the service for more than a day when I had time-sensitive work to execute
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        Support Rating

        Innodata

        No answers on this topic

        Cision

        For Cision TrendKite in particilar, support always responded, but it was sometimes slow. For some of our booleans and search queries, we would need help refining and excluding terms/phrases that weren't relevant to our client or campaign. This sometimes took 1-2 days just to get a response back, which sometimes was too late when a last-minute report was due. This was only with the support staff, not necessarily our customer success manager or sales rep.
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        Online Training

        Innodata

        No answers on this topic

        Cision

        The online training sessions available for the Cision Communications Cloud are helpful and informative. There's more than one option - initially, I signed up for the live webinar classes on basic functions and that is what I recommend other new users do as well. If I have specific questions or something I want to learn more about, I can search the online database and find article or online training videos to get the information I need.
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        Implementation Rating

        Innodata

        No answers on this topic

        Cision

        There is no implementation at the customer's end so this doesn't really apply to my instance of Cision (possibly to all instances of it).
        Read full review

        Alternatives Considered

        Innodata

        No answers on this topic

        Cision

        It's a similar product. I think Meltwater sells itself as being a bit more niche, but I have not found many significant differences between Meltwater and Cision. Meltwater's sales process is a very high pressure and their prices are inflated.
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        Scalability

        Innodata

        No answers on this topic

        Cision

        Easy to use, but still room for improvement.
        Read full review

        Return on Investment

        Innodata

        No answers on this topic

        Cision

        • Cision has a net positive impact on time savings for staff so we can be quicker to market
        • Cision has a positive impact on internal savings as it is used internally across multiple accounts and with the internal PR team
        • Cision is extremely useful when it comes to resourcing and conducting outreach in those DMA's where our agency doesn't have a physical presence
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