Likelihood to Recommend It is great for those travelers looking for longer-term accommodations, such as greater than a week or a few weeks. For those staying for only a day or two, it can still be useful, but a hotel may be more appropriate for these kinds of stays. Moreover, many of our travelers like the ability to have a full apartment due to the nature of their stay or the length, and thus using this allows us this added flexibility in finding accommodations with this.
Read full review We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
Read full review Pros Offer new ways to travel and connect Find homes and boutique hotels known for great hospitality and 5-star ratings from other business travelers. It has work ready places to stay It also brings teams together with experiences Read full review Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management Offers employees who travel a single interface for booking travel Provides employees who are traveling with concierge level service when booking and while on the road The platform's live chat is fantastic! Read full review Cons video support for virtual team experiences could be improved Perhaps a questionnaire or search feature to narrow down options for those unsure of what experience/trip they are thinking to go with Read full review Room for existing features to grow and expand, especially on the administrative side Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times Need for more support of existing travel rewards accounts Read full review Likelihood to Renew This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
Read full review Usability The user interface is very user friendly. It makes it easy to filter through the different options it has to offer based on price, location, and the scenery you as the customer would most prefer. This is an extremely helpful feature when there are so many choices to choose from
Read full review Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
Read full review Support Rating Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
Read full review Alternatives Considered Airbnb for Work is very useful for any city. Our practicality of staying where we want is excellent, it really helps us a lot and I'm sure it has already "saved" several people who made last minute reservations, just like me hahaha. We have other platforms that can also help us, but we have a certain preference for Airbnb.
Read full review Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
Read full review Return on Investment It has helped our organization to save costs since one place can accommodate many co-workers rather than booking rooms for only two people where the team travels in a group. Better deals are available if you are regular customer Upgrade options are available which help save money rather than buying a premium suite Read full review They have made travel cheaper, so that is a direct reflection to our customers and to us. Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way Read full review ScreenShots