Great solution but still early days with room to grow
April 04, 2019

Great solution but still early days with room to grow

Kathleen Slattery Booth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Our entire organization is using to book corporate travel. We have about 65 employees and around 60% of them work remotely, so there is a considerable amount of travel on a regular basis. The platform is helping us to gain greater visibility, at a corporate level, into our travel costs before they hit employees' corporate credit cards - and that is allowing us to budget and plan more effectively.
  • Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
  • Offers employees who travel a single interface for booking travel
  • Provides employees who are traveling with concierge level service when booking and while on the road
  • The platform's live chat is fantastic!
  • Currently, does not offer the ability to book with some major carriers (ex. Southwest Airlines)
  • I love that Lola's team reaches out to ask me if I'd like them to check me in to my flights, but I wish they would do it a bit sooner (particularly for Southwest airlines, where if you miss the window of the first few minutes after checkin opens, you get a terrible seat)
  • Has helped us forecast upcoming travel expenses more accurately.
  • Provides employees with a single interface through which to book, manage and track their travel.
  • Is helpful in resolving issues when employees are on the road (ex. rebooking when flights are canceled, etc.)
We haven't used or evaluated other travel management platforms because they always seemed geared towards larger, enterprise-level companies. For us, was appealing because it seemed well suited to a company of our size, and we really loved the personal attention that is built in to the platform. Ultimately, we chose it for the reasonable price, functionality, ease of use, and excellent service. is great for corporate finance execs and travel planners who want more insights into employee travel plans and costs. It is good for employees who travel IF they are using major airline carriers and staying at major hotel chains - not as great if you're flying an airline like Southwest. Having said this, does have a very good live chat support that will manually book you on the carriers they don't support. It would just be great if that was already built in to the platform.