Airbrake vs. BugSnag vs. OpsRamp

Airbrake is very good at what it does, I don’t really have any criticism at all on that front. It’s less well-suited when bugfixing goes beyond the immediate error and means looking at a lot of context (particularly asynchronous context) like logs.

Incentivized

It's great for tracking bugs on your app. I don't think I can do anything else besides that...

Incentivized

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

• Integration with most of languages and frameworks as well support via existing logging configs.
• Aggregations on occurrences which helps to understand and analyse issues better.
• Web UI displays all error related parameters which I never could have figured out in manual debugging.

• The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
• Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
• The information captured by errors has everything I would need to debug an issue.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• We use Airbrake in conjunction with OpsGenie, but I feel like there could be more room for integration between the two.
• I think it would also be nice if there was a GitHub integration that would comment on recently merged error-prone PRs, currently, we need to dig into the error to find the commit.
• Generally, more integrations would be nice as people often forget about Airbrake when they are stressed out about an issue.

Incentivized

• For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
• It would be nice if there was a filter for grouping bugs instead of searching by their name.
• Honestly nothing else, I love 99% of Bugsnag.

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

It's a good and user friendly tool.

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

I love to use Airbrake and New Relic in conjunction. New Relic has better metrics and data that you can really dig into (especially for optimizations), but the error part has always been kinda meh. I fee like Airbrake has done an awesome job at this

Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.

Incentivized

Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.

Incentivized

• Hugely reduced frontend errors in devices we don’t often test: means more conversions and sales
• Lets us know immediately when there is an error: shorter error durations also means higher sales
• Ultimately once we’ve solved all the most common bugs: more time for developers to focus on other things

Incentivized

• It has caught bugs on the spot, which allows us to quickly fix them.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized