What users are saying about

Airtable

212 Ratings

WORKetc

Top Rated
46 Ratings

Airtable

212 Ratings
Score 9.1 out of 101

WORKetc

Top Rated
46 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Airtable

Good for replacing administrative spreadsheets, creating resource assignment and calendars, planning activities, creating on the fly data stores, outputting simple mobile data entry forms. Dealing with mobile staff needing to enter simple data quickly or with managers and officers who need to see real-time snapshots of information. When dealing with smaller data sets and not requiring blocks, then for a non-profit it is useful to have the free workspaces where everyone can fully collaborate and update records.Less good for complex financial work you should stick with Excel or your finance system. If you have a very large number of records and need many people to be able to update records then you need to consider the costs (however most off the shelf products you will be looking at to do your specific tasks will probably cost more when you evaluate them).
Chris Chinn profile photo

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
WORKetc
Task Management
Airtable
8.0
WORKetc
Resource Management
Airtable
8.2
WORKetc
Gantt Charts
Airtable
7.5
WORKetc
Scheduling
Airtable
7.5
WORKetc
Workflow Automation
Airtable
7.7
WORKetc
Team Collaboration
Airtable
8.7
WORKetc
Support for Agile Methodology
Airtable
7.9
WORKetc
Support for Waterfall Methodology
Airtable
7.7
WORKetc
Document Management
Airtable
7.8
WORKetc
Email integration
Airtable
7.2
WORKetc
Mobile Access
Airtable
7.5
WORKetc
Timesheet Tracking
Airtable
7.9
WORKetc
Change request and Case Management
Airtable
8.0
WORKetc
Budget and Expense Management
Airtable
8.1
WORKetc

Sales Force Automation

Airtable
WORKetc
7.9
Customer data management / contact management
Airtable
WORKetc
8.6
Workflow management
Airtable
WORKetc
8.1
Opportunity management
Airtable
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Airtable
WORKetc
8.0
Contract management
Airtable
WORKetc
7.3
Quote & order management
Airtable
WORKetc
8.0
Interaction tracking
Airtable
WORKetc
7.8
Channel / partner relationship management
Airtable
WORKetc
7.3

Customer Service & Support

Airtable
WORKetc
8.2
Case management
Airtable
WORKetc
8.9
Call center management
Airtable
WORKetc
7.3
Help desk management
Airtable
WORKetc
8.5

Marketing Automation

Airtable
WORKetc
7.2
Lead management
Airtable
WORKetc
7.6
Email marketing
Airtable
WORKetc
6.8

CRM Project Management

Airtable
WORKetc
8.2
Task management
Airtable
WORKetc
8.7
Billing and invoicing management
Airtable
WORKetc
8.0
Reporting
Airtable
WORKetc
7.8

CRM Reporting & Analytics

Airtable
WORKetc
7.3
Pipeline visualization
Airtable
WORKetc
7.4
Customizable reports
Airtable
WORKetc
7.2

Customization

Airtable
WORKetc
8.0
Custom fields
Airtable
WORKetc
8.4
Custom objects
Airtable
WORKetc
8.2
API for custom integration
Airtable
WORKetc
7.4

Security

Airtable
WORKetc
9.0
Single sign-on capability
Airtable
WORKetc
9.1
Role-based user permissions
Airtable
WORKetc
8.8

Social CRM

Airtable
WORKetc
7.3
Social data
Airtable
WORKetc
7.3

Platform

Airtable
WORKetc
7.5
Mobile access
Airtable
WORKetc
7.5

Pros

  • All the hard work of trying to build a solution in Excel is done for you. You can create links to simple mobile-friendly forms and datasheets and it builds input forms automatically that can then be easily customized.
  • The relationships across tables are robust and deal with changes to fields and tables without the need for intervention or maintenance (like a proper database).
  • Initial set up and use require a minimal set of IT skills. Coming with an array of pre-built templates and the ability to import your existing spreadsheet and customize and fine tune it from there into a database
  • They don't contact me every day trying to sell their product (probably because they don't have to).
Chris Chinn profile photo
  • It is most useable through a full web browser on your computer. but it also has great smartphone app which is just having a major upgrade. I am currently beta testing it and it will transform my ability to keep things up to date while on the go.
  • It has a great sales leads modules which makes it really easy to see the volume and value of leads at each stage of the sales process.
  • It gives simple visibility on project progress, both percentage completion and financially.
Ian Nicholson profile photo

Cons

  • I'd really like to be able to link records or a view between bases within my workspace.
  • The form designer is not as featured as we're used to with Google Forms.
  • I'm using the Airtable Importer by Railsware to bring Airtable data into Google Sheets. Import from Google sheets would be a great feature.
Juan Matute profile photo
  • I'd like to see them change the look for the project overall. Right now it's basically white and grey which makes it feel out dated and not as crisp (even though they are updated and forward thinking).
  • Their Smart List section is very helpful to pull lists based on certain criteria. It would be nice if we could select multiple criteria in certain sections so that the list can be even more lazer focused then we can get it right now. Sometimes we want to be very specific with the lists that we see, but we can't get there just yet.
Deanna Perkins profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
WORKetc8.2
Based on 30 answers
Once you've used it, you'll understand! It's a game-changer. It's like putting in your fourth batter with bases loaded. WORKetc knocks CRMs out of the park, and will revolutionize the way you run your company. We've used it for 3 or 4 years now, and we can't imagine going without it.
Michal Brenneman-Wahli profile photo

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
WORKetc8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
WORKetc8.2
Based on 5 answers
Work[etc] is always quick to help, easy to talk to or communicate with, and they know what they're doing. Problems simply seem to go away.
Michal Brenneman-Wahli profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

I don't think there is a comparable product. Nothing I have seen is as intuitive to use and at the same time has such broad-reaching potential. I feel confident to onboard who have never seen Airtable only because it is so easy to use. At the same time, I feel we could spend the next year exploring the current functionality. It's probably the most exciting productivity tool I've seen in 18 months - I don't say that with hyperbole. It is going to change the game for our company and anyone else who uses it.
Seth Cochran profile photo
We don't use the CRM parts - only the Time & Billing - can't really comment!
Marc Korody profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • Airtable has definitely had a positive impact on our organization. It's helped up organize and manage our client information, keeping it current, accurate, and accessible to everyone on our team, no matter where they are. We are able to be more efficient and client-responsive because of this.
  • It's automated some of the tasks we were performing manually - capturing data that our systems like MailChimp and SurveyMonkey house - and importing it directly into our database through the use of Zapier, thus saving us time and potential data input error.
  • My only "negative impact" comment I'll put out there is that it is just really fun to use - and because of that I've personally "lost" a lot of time spent exploring and being inspired by so many new ways to house other business data!
  • All-in-all, it is keeping us in front of our data, freeing up time and resources, and giving us a better view into running our nonprofit more efficiently and effectively.
Sherry Raeder profile photo
  • One of the first things we were able to pick up on is the productivity of each staff member. It helped us narrow down issues in the company that we have now addressed.
Regan Barrett profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Airtable Editions & Modules
Airtable
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details