What users are saying about

Airtable

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227 Ratings
Top Rated
46 Ratings

Airtable

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227 Ratings
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Score 9.1 out of 101
Top Rated
46 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Airtable

As mentioned previously, I currently developing an Airtable base to track student data and other teaching resource inventory. The children create year group databases. All of which work very well. I haven't encountered any issues or unsuitability thus far.
Shirley Hickey profile photo

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
WORKetc
Task Management
Airtable
8.2
WORKetc
Resource Management
Airtable
9.0
WORKetc
Gantt Charts
Airtable
7.4
WORKetc
Scheduling
Airtable
8.2
WORKetc
Workflow Automation
Airtable
7.7
WORKetc
Team Collaboration
Airtable
8.8
WORKetc
Support for Agile Methodology
Airtable
7.9
WORKetc
Support for Waterfall Methodology
Airtable
7.7
WORKetc
Document Management
Airtable
7.6
WORKetc
Email integration
Airtable
7.2
WORKetc
Mobile Access
Airtable
7.7
WORKetc
Timesheet Tracking
Airtable
8.0
WORKetc
Change request and Case Management
Airtable
8.0
WORKetc
Budget and Expense Management
Airtable
8.2
WORKetc

Sales Force Automation

Airtable
WORKetc
7.9
Customer data management / contact management
Airtable
WORKetc
8.6
Workflow management
Airtable
WORKetc
8.2
Opportunity management
Airtable
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Airtable
WORKetc
7.9
Contract management
Airtable
WORKetc
7.3
Quote & order management
Airtable
WORKetc
8.0
Interaction tracking
Airtable
WORKetc
7.8
Channel / partner relationship management
Airtable
WORKetc
7.3

Customer Service & Support

Airtable
WORKetc
8.3
Case management
Airtable
WORKetc
8.9
Call center management
Airtable
WORKetc
7.3
Help desk management
Airtable
WORKetc
8.6

Marketing Automation

Airtable
WORKetc
7.2
Lead management
Airtable
WORKetc
7.6
Email marketing
Airtable
WORKetc
6.8

CRM Project Management

Airtable
WORKetc
8.2
Task management
Airtable
WORKetc
8.8
Billing and invoicing management
Airtable
WORKetc
8.0
Reporting
Airtable
WORKetc
7.8

CRM Reporting & Analytics

Airtable
WORKetc
7.3
Pipeline visualization
Airtable
WORKetc
7.5
Customizable reports
Airtable
WORKetc
7.2

Customization

Airtable
WORKetc
8.0
Custom fields
Airtable
WORKetc
8.4
Custom objects
Airtable
WORKetc
8.2
API for custom integration
Airtable
WORKetc
7.4

Security

Airtable
WORKetc
9.0
Single sign-on capability
Airtable
WORKetc
9.1
Role-based user permissions
Airtable
WORKetc
8.9

Social CRM

Airtable
WORKetc
7.3
Social data
Airtable
WORKetc
7.3

Platform

Airtable
WORKetc
7.5
Mobile access
Airtable
WORKetc
7.5

Pros

  • The website is very well laid out. It is uncluttered, easy to navigate, and is highly visual. There are a great range of field types and add-on blocks.
  • Setting up bases is very straightforward. If you get stuck the help section and videos are excellent. You can also access Airtable Universe to see examples of how the product is used by others.
  • I have submitted a number of queries by email and in each case the staff were very helpful and responded quickly. Given that I was using a free account at the time, I was very impressed.
  • Given that I have used the product with very young children successfully, I think that it is extremely well designed.
Shirley Hickey profile photo
  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC profile photo

Cons

  • I'd really like to be able to link records or a view between bases within my workspace.
  • The form designer is not as featured as we're used to with Google Forms.
  • I'm using the Airtable Importer by Railsware to bring Airtable data into Google Sheets. Import from Google sheets would be a great feature.
Juan Matute profile photo
  • I'd like to see them change the look for the project overall. Right now it's basically white and grey which makes it feel out dated and not as crisp (even though they are updated and forward thinking).
  • Their Smart List section is very helpful to pull lists based on certain criteria. It would be nice if we could select multiple criteria in certain sections so that the list can be even more lazer focused then we can get it right now. Sometimes we want to be very specific with the lists that we see, but we can't get there just yet.
Deanna Perkins profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
WORKetc8.2
Based on 30 answers
It just works well for us and we can do it all in one place which is huge for a small company.
David Jones profile photo

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
WORKetc8.2
Based on 5 answers
They let you do your work.
Runy Calmera profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
WORKetc8.2
Based on 5 answers
They are good. Only thing see above.
Runy Calmera profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Airtable is a modern data management tool. It doesn't bring in baggage from when technology was restricted to your local hard drive like other spreadsheet and database software. I don't have to deal with version control or 100 different files...and then figure out how to share them...while making sure they were editable but not corruptible.
Liza Ray profile photo
We don't use the CRM parts - only the Time & Billing - can't really comment!
Marc Korody profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • Increased, improved communication among staff. Therefore, the staff spends less time in the dark and less time dedicated to communicating effectively.
  • Increased efficiency for workflow, which leads to higher productivity.
  • A better final product for the audiences we serve, and better accessibility to the information that they need.
Liza Ray profile photo
  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Airtable Editions & Modules
Airtable
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details