AlayaCare vs. AxisCare Home Care Software

Working in rural NH, AlayaCare is essentially useless in my opinion. It's not a true app and requires communication with the web site in my opinion. Using the option of downloading data is hit or miss as to whether the data will actually sync back to the servers in my opinion. It also won't show you new visits unless you manually refresh the download I've found. I believe there are no option to send or display alerts if your schedule changes. To summarize: Unless you are always in areas with excellent service, AlayaCare is useless and you would be better off manually logging your times using pen and paper I believe. I am often in areas where AlayaCare won't work, yet I can still text, make calls, or visit websites I'v found

Incentivized

AxisCare organizes clock-in and clock-out events well for caregivers with nice options for ADLs and daily notes. Caregivers appreciate the simplicity of the mobile application. The support of Oregon EVV data reporting is partially complete but does require some manual data processing. A large number of pre-configured reports are available and the option to create custom reports from available data is well designed. The cloud based approach for data collection, storage, and reporting is thoughtfully designed and in our experience uptime for this system has been excellent. Phone (and other support options) are available but sometimes issues need several follow up calls for resolution.

• Allows nurse to see their upcoming visits
• Set unavailable days/times so that visit aren't scheduled.
• Shows what services the patient needs

Incentivized

• Creating clients schedules
• How easy it is for staff to see their schedules and clock in and out
• How easy it is to run billing
• The app is very user friendly

• The IOS app appears to just be a front end for the web version which makes it ridiculously slow. Logging in, clocking in, or clocking out routinely takes 15+ seconds or longer if you don't have a strong cell connection. Doing a log in and then a clock in will take a full minute as communication with the server is so painfully slow.
• The app doesn't know if it's logged in or logged out until you try to do something like clock into a call I've found. The app will look like its clocking you in and 15 seconds later you get an error and are taken to the log in screen. This results in missed clocks, inaccurate times, and endless frustration.
• The app regularly loses the face id setting so you have to manually log in and enable face id again.
• When you start the app, you have to manually start a log in, because it isn't smart enough to know whether it's logged in or not. Most apps will automatically identify if a login is needed and attempt to log you in via face id.
• Using the offline data feature, the data often won't sync with main servers, resulting in lost clocks. New visits won't show up unless you manually download the data again.
• The web app is not a responsive design and you lose fields and parts of your view based on your screen size. In 2022, responsive design should be part of any web site, especially those used by businesses.
• There are no alert features on the app or web site. There should be options to sent a text or alert if your schedule is changed. Currently, the schedulers have to make a phone call or email the RN to let then know a change has been made. Obviously this is inefficient.
• You can't look up a patient's future visits in the IOS app.
• The IOS app is essentially unusable if you are on a LTE or have less than 3 bars on 5g
• The login screen says "Log in or Log out" Just more evidence that the app doesn't know it's own status.
• No setting to change the amount of time before you are logged out. This means you are almost always logged out of the app or website before you even finish a visit.

Incentivized

• Please add features that allow block days (for clients) that don't require service on a particular day(s)... similar to availability blocks for staff profile
• Please do not remove the old Billing/Payroll reporting
• Please add more range of days on (or add custom range) to Date Options under Real Time view under Scheduling
• Please add a feature where an automated message to all staff that are messaging after hours/weekends/holidays to our organization and its proxies. For example, when a staff calls in sick on a Saturday shift, the AxisCare messaging should prompt a message stating, "Caring Touch Home Health Care Inc. is open Mon-Fri from 9AM - 5PM, and closed on Statutory Holidays. If you're messaging due to emergency sick call or running late, and/or medical emergencies pertaining to an existing client, please call xxx-xxx-xxxx and leave a detailed message, AxisCare messaging does not immediately notify CTHHC managers afterhours."

Incentivized

AlayaCare is the single most frustrating and unreliable app I have ever used.

Incentivized

We as an organization really enjoy the user friendly software

Incentivized

The website is not a responsive design and does not adapt well to smaller screens or different zoom levels. The IOS app is slow and unreliable

Incentivized

The IOS app is almost unusable unless you have at least 3 bars of 5g cell reception

Incentivized

Everything the IOS app does is painfully slow as the app doesn't do anything locally and has to communicate with its servers to execute any function

Incentivized

AxisCare Home Care Software is lightyears ahead of anyone and everyone in the industry. From reports, user friendly, customer service, speed of service, service after the sale, Customer success manager. AxisCare Home Care Software is leaving every competitor in the dust in all areas other than marketing and payroll in which I feel they are lacking the most.

• Clock in/out times in AlayaCare are not reliable due to the apps frequent inability to contact it's servers and it's inability to detect whether it's logged in or not.
• Significant nursing hours are wasted waiting on the app to log in or change your clocking status.

Incentivized

• AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
• Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
• End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
• AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.