What users are saying about

Pipedrive

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Top Rated
129 Ratings
4 Ratings
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Score 6.8 out of 101

Pipedrive

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Top Rated
129 Ratings
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Score 8.3 out of 101

Add comparison

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
No photo available

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Pipedrive
6.5
Customer data management / contact management
AllProWebTools
9.1
Pipedrive
6.4
Workflow management
AllProWebTools
9.1
Pipedrive
8.1
Quote & order management
AllProWebTools
9.1
Pipedrive
5.2
Territory management
AllProWebTools
Pipedrive
6.6
Opportunity management
AllProWebTools
Pipedrive
8.3
Integration with email client (e.g., Outlook or Gmail)
AllProWebTools
Pipedrive
8.1
Contract management
AllProWebTools
Pipedrive
3.9
Interaction tracking
AllProWebTools
Pipedrive
7.3
Channel / partner relationship management
AllProWebTools
Pipedrive
4.7

Marketing Automation

AllProWebTools
9.1
Pipedrive
8.2
Lead management
AllProWebTools
9.1
Pipedrive
7.8
Email marketing
AllProWebTools
9.1
Pipedrive
8.7

CRM Project Management

AllProWebTools
9.1
Pipedrive
6.8
Task management
AllProWebTools
9.1
Pipedrive
8.7
Billing and invoicing management
AllProWebTools
9.1
Pipedrive
4.2
Reporting
AllProWebTools
Pipedrive
7.4

Customization

AllProWebTools
9.1
Pipedrive
6.4
Custom fields
AllProWebTools
9.1
Pipedrive
8.5
Custom objects
AllProWebTools
Pipedrive
8.1
Scripting environment
AllProWebTools
Pipedrive
1.1
API for custom integration
AllProWebTools
Pipedrive
7.9

Platform

AllProWebTools
4.5
Pipedrive
8.3
Mobile access
AllProWebTools
4.5
Pipedrive
8.3

Customer Service & Support

AllProWebTools
Pipedrive
3.2
Case management
AllProWebTools
Pipedrive
5.2
Call center management
AllProWebTools
Pipedrive
1.1
Help desk management
AllProWebTools
Pipedrive
3.2

CRM Reporting & Analytics

AllProWebTools
Pipedrive
5.0
Forecasting
AllProWebTools
Pipedrive
4.9
Pipeline visualization
AllProWebTools
Pipedrive
8.6
Customizable reports
AllProWebTools
Pipedrive
1.6

Security

AllProWebTools
Pipedrive
7.0
Single sign-on capability
AllProWebTools
Pipedrive
5.9
Role-based user permissions
AllProWebTools
Pipedrive
8.1

Social CRM

AllProWebTools
Pipedrive
1.1
Social data
AllProWebTools
Pipedrive
1.1
Social engagement
AllProWebTools
Pipedrive
1.1

Integrations with 3rd-party Software

AllProWebTools
Pipedrive
3.6
Marketing automation
AllProWebTools
Pipedrive
3.7
Compensation management
AllProWebTools
Pipedrive
3.5

Pros

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo
  • The software allows users to blind carbon copy a project-specific e-mail address, which will automatically populate Pipedrive with details/attachments related to that particular e-mail.
  • Pipedrive syncs with Google's G-Suite products very well.
  • Dashboards are available to see project progress "at a glance".
  • The customer relationship management tool is relatively inexpensive.
  • The software is extremely intuitive and did not take us long to "master."
No photo available

Cons

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo
  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pipedrive8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

No score
No answers yet
No answers on this topic
Pipedrive10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Support

No score
No answers yet
No answers on this topic
Pipedrive8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Implementation

No score
No answers yet
No answers on this topic
Pipedrive8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo
PipeDrive is much quicker than all competition. It gives better reports and is a much more user friendly program all round. It also is much easier to use on mobile than all other programs I've tried. It offers more integration with other programs (Google etc) than most other CRM's. Most importantly, it runs quicker saving me time
Nick Thomson profile photo

Return on Investment

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo
  • Pipedrive have 3 different variations of packages that you can subscribe too, I would recommend Gold one but it comes at a solid price of $30 per person which is too much for me, so I had to opt out for a Silver deal later on.
  • There isn't a really negative impact on ROI, as long as you are fine with the price tag Pipedrive will definitely help you with your tasks.
Stefan Trbojevic profile photo

Screenshots

Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Pipedrive

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pipedrive Editions & Modules
Pipedrive
Additional Pricing Details