Pipedrive is the future of deal based sales automation.
Overall Satisfaction with Pipedrive
Pipedrive has allowed us to take our loosely informal sales process and put a solid cloud based framework to it. Pipedrive reduces the number of e-mails related to sales activities by half. Missed or forgotten follow-up is a thing of the past as Pipedrive does not allow you to let things slip. Using Pipedrive doubles your sales efforts...period.
Pros
- Reduce email
- Automate follow up
- Increase collaboration
Cons
- Better Android and iPhone apps
- We can cover twice the growth with the same number of people.
- Missed or delayed follow up is a thing of the past.
Salesforce and ACT are people cased. Pipedrive is deal based.
Using Pipedrive
12 - Sales and field service
1 - As simple as the DIrector of Sales keeping an eye on data integrity.
- Managing deal progression
- Sharing information about deals
- Logging service calls
- Logging service calls on won deals
- Maintaining a data base of competitor's products
- Customer satisfaction surveys
- Direct mail campaigns
- Pricing modeling
Evaluating Pipedrive and Competitors
- Price
- Product Features
- Product Usability
Deal based instead of customer based
Started with trustradius
Pipedrive Implementation
- Implemented in-house
Change management was minimal
- Users familiarity with relational database logic
- How to structure the pipelines, by product, geography, market segment, etc
Pipedrive Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Included in monthly SAAS fee.
Yes - Bugs are taken seriously and fixed.
Daily activity reports were not arriving correctly. I worked with the support team to try different settings and together we resolved the bug.
Using Pipedrive
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Structure of deals, activities and contacts
- Linkage of contacts to deals
- Manufacturing type approach to activity management
- Integration of products into deals
- Android app needs improvement
Yes - Still needs work
Comments
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