Pipedrive is the future of deal based sales automation.
Ed Juline | TrustRadius Reviewer
Updated March 18, 2015

Pipedrive is the future of deal based sales automation.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business XL

Modules Used

  • ALL

Overall Satisfaction with Pipedrive

Pipedrive has allowed us to take our loosely informal sales process and put a solid cloud based framework to it. Pipedrive reduces the number of e-mails related to sales activities by half. Missed or forgotten follow-up is a thing of the past as Pipedrive does not allow you to let things slip. Using Pipedrive doubles your sales efforts...period.
  • Reduce email
  • Automate follow up
  • Increase collaboration
  • Better Android and iPhone apps
  • We can cover twice the growth with the same number of people.
  • Missed or delayed follow up is a thing of the past.
Salesforce and ACT are people cased. Pipedrive is deal based.
You have to have one dedicated owner of the system to maintain discipline.

Using Pipedrive

12 - Sales and field service
1 - As simple as the DIrector of Sales keeping an eye on data integrity.
  • Managing deal progression
  • Sharing information about deals
  • Logging service calls
  • Logging service calls on won deals
  • Maintaining a data base of competitor's products
  • Customer satisfaction surveys
  • Direct mail campaigns
  • Pricing modeling
Our sales efforts depend on it. It has become as integral a tool as e-mail and ERP.

Evaluating Pipedrive and Competitors

  • Price
  • Product Features
  • Product Usability
Deal based instead of customer based
Started with trustradius

Pipedrive Implementation

Experiment is the only way to start
Change management was minimal
  • Users familiarity with relational database logic
  • How to structure the pipelines, by product, geography, market segment, etc

Pipedrive Support

Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Included in monthly SAAS fee.
Yes - Bugs are taken seriously and fixed.
Daily activity reports were not arriving correctly. I worked with the support team to try different settings and together we resolved the bug.

Using Pipedrive

Very easy to use interface
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Structure of deals, activities and contacts
  • Linkage of contacts to deals
  • Manufacturing type approach to activity management
  • Integration of products into deals
  • Android app needs improvement

Pipedrive Reliability