What users are saying about
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Top Rated
136 Ratings

Pipedrive

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Top Rated
136 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
No photo available

Feature Rating Comparison

Sales Force Automation

Pipedrive
6.5
Customer data management / contact management
Pipedrive
6.4
Workflow management
Pipedrive
8.0
Territory management
Pipedrive
6.6
Opportunity management
Pipedrive
8.5
Integration with email client (e.g., Outlook or Gmail)
Pipedrive
8.4
Contract management
Pipedrive
3.4
Quote & order management
Pipedrive
5.2
Interaction tracking
Pipedrive
7.2
Channel / partner relationship management
Pipedrive
4.5

Customer Service & Support

Pipedrive
3.0
Case management
Pipedrive
4.9
Call center management
Pipedrive
1.1
Help desk management
Pipedrive
3.2

Marketing Automation

Pipedrive
8.2
Lead management
Pipedrive
7.8
Email marketing
Pipedrive
8.7

CRM Project Management

Pipedrive
6.9
Task management
Pipedrive
8.8
Billing and invoicing management
Pipedrive
4.2
Reporting
Pipedrive
7.7

CRM Reporting & Analytics

Pipedrive
5.1
Forecasting
Pipedrive
4.9
Pipeline visualization
Pipedrive
8.7
Customizable reports
Pipedrive
1.6

Customization

Pipedrive
6.5
Custom fields
Pipedrive
8.5
Custom objects
Pipedrive
8.2
Scripting environment
Pipedrive
1.1
API for custom integration
Pipedrive
8.2

Security

Pipedrive
7.1
Single sign-on capability
Pipedrive
6.0
Role-based user permissions
Pipedrive
8.3

Social CRM

Pipedrive
1.1
Social data
Pipedrive
1.1
Social engagement
Pipedrive
1.1

Integrations with 3rd-party Software

Pipedrive
3.6
Marketing automation
Pipedrive
3.6
Compensation management
Pipedrive
3.5

Platform

Pipedrive
8.5
Mobile access
Pipedrive
8.5

Pros

Pipedrive

  • Labeling Contacts.
  • Adding notes to deals and pinning them to the top.
  • Email integration with any email provider/client.
Stefan Trbojevic profile photo

Cons

Pipedrive

  • Bulk contacting. Pipedrive does not have the option to send one email to multiple contacts at once, but instead, you would have to send them 1 by 1.
  • Not so great customization of importing data to Pipdrive through csv files. Too many required fields that don't even make sense.
Stefan Trbojevic profile photo

Likelihood to Renew

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Support

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Implementation

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Pipedrive

Pipedrive gives you a nice versatility over some other CRM software, but it comes at the price of customization, work automation and bulk contacting. There are however lots of integrations with other software and lots of upgrades that you could purchase but it's a bit too complicated to use for a common folk
Stefan Trbojevic profile photo

Return on Investment

Pipedrive

  • Pipedrive have 3 different variations of packages that you can subscribe too, I would recommend Gold one but it comes at a solid price of $30 per person which is too much for me, so I had to opt out for a Silver deal later on.
  • There isn't a really negative impact on ROI, as long as you are fine with the price tag Pipedrive will definitely help you with your tasks.
Stefan Trbojevic profile photo

Screenshots

Pipedrive

Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison