What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
171 Ratings

Pipedrive

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
171 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
No photo available

Feature Rating Comparison

Sales Force Automation

Pipedrive
6.4
Customer data management / contact management
Pipedrive
6.4
Workflow management
Pipedrive
7.9
Territory management
Pipedrive
6.6
Opportunity management
Pipedrive
8.4
Integration with email client (e.g., Outlook or Gmail)
Pipedrive
8.2
Contract management
Pipedrive
3.1
Quote & order management
Pipedrive
5.1
Interaction tracking
Pipedrive
7.2
Channel / partner relationship management
Pipedrive
4.4

Customer Service & Support

Pipedrive
3.0
Case management
Pipedrive
4.7
Call center management
Pipedrive
1.1
Help desk management
Pipedrive
3.1

Marketing Automation

Pipedrive
8.2
Lead management
Pipedrive
7.7
Email marketing
Pipedrive
8.7

CRM Project Management

Pipedrive
6.5
Task management
Pipedrive
8.2
Billing and invoicing management
Pipedrive
4.1
Reporting
Pipedrive
7.1

CRM Reporting & Analytics

Pipedrive
5.0
Forecasting
Pipedrive
5.1
Pipeline visualization
Pipedrive
8.2
Customizable reports
Pipedrive
1.6

Customization

Pipedrive
6.4
Custom fields
Pipedrive
8.5
Custom objects
Pipedrive
8.1
Scripting environment
Pipedrive
1.0
API for custom integration
Pipedrive
8.0

Security

Pipedrive
7.2
Single sign-on capability
Pipedrive
6.1
Role-based user permissions
Pipedrive
8.3

Social CRM

Pipedrive
1.1
Social data
Pipedrive
1.1
Social engagement
Pipedrive
1.1

Integrations with 3rd-party Software

Pipedrive
3.6
Marketing automation
Pipedrive
3.6
Compensation management
Pipedrive
3.5

Platform

Pipedrive
8.6
Mobile access
Pipedrive
8.6

Pros

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett profile photo

Cons

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert profile photo

Likelihood to Renew

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Support

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Implementation

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Pipedrive

Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and teams it may not have the capabilities you need.
Brett Eskelson profile photo

Return on Investment

Pipedrive

  • It had a positive impact on our ROI. We had been keeping all of our leads on google sheets and inevitably during busy selling seasons, some leads can slip through the cracks or not get followed up with quickly enough. Pipedrive makes that virtually impossible so long as a rep is logging in. There were two leads specifically I can remember where reps said that Pipedrive reminded them to follow up at the right time, and that paid for the service several times over.
  • In addition to reminding reps to follow up with sales leads, we used it with current customers as well and this helped us with customer retention.
Jason Carlage profile photo

Screenshots

Pipedrive

Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison