Pipedrive is great!
Updated March 19, 2021

Pipedrive is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Pipedrive

We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything we need, activity tracker, integration with other software we use, drag and drop features that ease modifications on our end, etc. For the asking price, we are very satisfied and do not intend on changing.
  • Lead information gathering
  • Activity tracking
  • Integration with PandaDoc is easy and practical
  • The new user interface is not necessarily an improvement
  • Postal codes are not generated automatically in the address field
  • Can sometimes be a little slow
  • Has helped us with follow ups
  • Has helped us with information gathering and storage
  • Has been easy to integrate with other software
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.

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New users have typically become accustomed to Pipedrives features within the first few hours of use. It is simple, yet powerful, and allows for users to correct any mistakes they may have entered instantly without impacting anything. It is a great tool for people new to CRM's as well as regular users.
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Pipedrive works best for small to medium sized teams. It has many easy-to-use features and offers great value for the asking price. I am not certain that Pipedrive is suited for larger enterprises (100+ employees) as some features are more on the basic/simple side and perhaps a custom CRM would be more appropriate.

Pipedrive Feature Ratings

Task management
Pipeline visualization
Custom fields
Custom objects
API for custom integration
Role-based user permissions
Mobile access