AlphaSense vs. Chattermill

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlphaSense
Score 9.5 out of 10
N/A
AlphaSense is a market intelligence platform used by companies and financial institutions. Since 2011, their AI-based technology has helped professionals make business decisions by delivering insights from public and private content—including company filings, event transcripts, news, trade journals, and equity research. The platform boasts users among 4,000 enterprise customers. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, and…N/A
Chattermill
Score 8.9 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
Pricing
AlphaSenseChattermill
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlphaSenseChattermill
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlphaSenseChattermill
Top Cons

No answers on this topic

Features
AlphaSenseChattermill
Financial Research
Comparison of Financial Research features of Product A and Product B
AlphaSense
7.0
172 Ratings
3% below category average
Chattermill
-
Ratings
Private Company Data5.1142 Ratings00 Ratings
Industry-Specific Information7.6167 Ratings00 Ratings
Independent Research Access7.8161 Ratings00 Ratings
M&A Analysis6.9133 Ratings00 Ratings
Supply Chain Data5.892 Ratings00 Ratings
ESG Data6.289 Ratings00 Ratings
Credit Ratings Reports6.978 Ratings00 Ratings
Macroeconomic News8.0120 Ratings00 Ratings
Search Tools9.0159 Ratings00 Ratings
Best Alternatives
AlphaSenseChattermill
Small Businesses

No answers on this topic

IBM Watson Studio
IBM Watson Studio
Score 9.6 out of 10
Medium-sized Companies
S&P Capital IQ
S&P Capital IQ
Score 7.9 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.4 out of 10
Enterprises
S&P Capital IQ
S&P Capital IQ
Score 7.9 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlphaSenseChattermill
Likelihood to Recommend
9.6
(240 ratings)
8.8
(5 ratings)
Likelihood to Renew
8.5
(20 ratings)
-
(0 ratings)
Usability
8.9
(236 ratings)
9.1
(2 ratings)
Availability
8.6
(21 ratings)
-
(0 ratings)
Performance
7.6
(21 ratings)
-
(0 ratings)
Support Rating
8.4
(16 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
7.7
(8 ratings)
-
(0 ratings)
Implementation Rating
9.0
(5 ratings)
-
(0 ratings)
Configurability
7.5
(5 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.4
(4 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
7.7
(21 ratings)
-
(0 ratings)
Professional Services
8.2
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.3
(5 ratings)
-
(0 ratings)
Vendor pre-sale
8.7
(5 ratings)
-
(0 ratings)
User Testimonials
AlphaSenseChattermill
Likelihood to Recommend
AlphaSense
AlphaSense is best for colleagues who need to dive into details and collect info on various topics (e.g. analysts). Most colleagues do not have time to search on the platform and cannot exploit the capabilities of AlphaSense. We are now in a "trial mode" for the first subscription year to see in real life how the selected users use their premium accounts, then we will decide on the extension of the number of accounts.
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Chattermill
Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect
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Pros
AlphaSense
  • More and unique content. Investor research and expert interviews are very valuable.
  • AI-generated bright summaries allow you to quickly understand the takeaways from an earnings call or an interview transcript.
  • Search tools and criteria allow me to narrow in on the right content quickly.
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Chattermill
  • collect customer feedback
  • automate feedback reports
  • pulling insights on customer data
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Cons
AlphaSense
  • The whole platform should be much faster with less lag.
  • The layout of the document search isn't great. Often, I find it hard to expand sources or dates.
  • Financials sections should be customisible, i.e. bolden certain ratios, remove others etc.
  • "Error loading documents, please refresh the widget" should be seen fewer times than often.
  • Why can't I export events dates to my Outlook calendar?
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Chattermill
  • More report types
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Likelihood to Renew
AlphaSense
AlphaSense is a very useful tool and is reasonably priced for our organization. While I may not be a hyper-active user, it's a great resource when I need to quickly do a competitive landscape survey, review publicly available documents (transcripts, etc.), or review Wall Street research
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Chattermill
No answers on this topic
Usability
AlphaSense
The search capabilities of AlphaSense are quite impressive. As a former Search Product Manager, I see where the boolean capabilities of AlphaSense's search allow me to control the scope, proximity, and keywords of the search. The addition of AI to the search keywords facilitates my booleans - frankly I don't have to use a boolean for additional keywords. That's quite helpful. The addition of AI (still in beta) to the search is helping those who don't want to get into the weeds
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Chattermill
Super easy to use and very intuitive
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Reliability and Availability
AlphaSense
The availability of Alphasense is great. I have used the software for multiple years and cannot remember ever having an outage issue. This is surprising actually, as I use other software applications that do not have regular outages, but still have outages periodically. Alphasense, on the other hand, never seems to have any outages. Good sign if I can't remember the software not working :).
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Chattermill
No answers on this topic
Performance
AlphaSense
Loading or performing searches on AlphaSense platform is reasonably fast for most of the time. However, it is sometimes unacceptably long for me to load PDF files (earnings presentation, supplementary financial report) on AlphaSense. Certain features might also take very long time, such as loading for "similar tables" across EDGAR filings, or downloading tables from EDGAR filings
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Chattermill
No answers on this topic
Support Rating
AlphaSense
Customer support is very prompt. I get personalized support for search recommendations and content that I could not find in my own search. Support checks in with me on a bi-monthly basis to keep me informed of the many different feature additions, I cannot find a more kind, understanding, and supportive team.
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Chattermill
No answers on this topic
In-Person Training
AlphaSense
The person was prepared, attentive, understood the nature of my questions, was willing to work through any difficulties or misunderstandings, was patient, and super pleasant to work with. Great customer service.
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Chattermill
No answers on this topic
Online Training
AlphaSense
Our online training was led by a AlphaSense representative. The training is always good. The bigger issue is our time availability to remember the training and utilize it. The trainers will show us examples and then ask us for real industries or companies of interest to use so that the training is most relevant.
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Chattermill
No answers on this topic
Implementation Rating
AlphaSense
use friendly UI made the transition seamless
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Chattermill
No answers on this topic
Alternatives Considered
AlphaSense
Nothing else had the platform capabilities nor the level of access to information that AlphaSense does. Everything else I tried had one area or type of information it aggregated, but none of them were able to integrate information the way AlphaSense does, and most of them didn't really enable access to news, so I had to supplement my work with RSS feeds and dozens of open browser tabs. AlphaSense collapsed all of that effort into one search in one window.
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Chattermill
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
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Contract Terms and Pricing Model
AlphaSense
It has been very simple. Contract terms are standard for an online portal. Of course, I would like unit pricing to be lower so I could get more users on the license or to rotate seats to get more value out of each license. Billing frequency has been standard as well. This could be more significant for a larger customer.
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Chattermill
No answers on this topic
Scalability
AlphaSense
The sharing features provides by AlphaSense mean that it can be readily scaled for teams within an organization and, subject to compliance requirements, with client organizations. The ability to share annotations of transcripts and investor releases is valuable, and facilitates collaboration between analysts.
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Chattermill
No answers on this topic
Professional Services
AlphaSense
Very professional and knowledgeable team. Easy to work with and communicates in a way that's helpful for users who aren't experts on the platform
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Chattermill
No answers on this topic
Return on Investment
AlphaSense
  • AlphaSense has allowed us to generate deeper competitive insights. For example, we conducted an in depth analysis of the aerial data analytics (drone) industry, and AlphSense helped us narrow in on the market leaders and their various strengths / weaknesses.
  • AlphaSense has improved our team's overall efficiency. With Stream in particular, we are able to pinpoint insights in a matter of minutes through the transcript feature as opposed to having to conduct a series of calls ourselves. This is a significant time saver.
  • AlphaSense has allowed us to make more informed decisions on our public holdings by providing us with unfettered access to equity research analyst reports.
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Chattermill
  • Helping reduce churn
  • easily 10x return on investment in happy customers
  • product ideas and updates that otherwise would not have been surfaced
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ScreenShots

AlphaSense Screenshots

Screenshot of AlphaSense's AI search, available across 2,000+ premium business data sources including SEC filings, earnings calls, broker research, business journals, and news. It can be used to stay ahead of market-moving trends and instantly surface critical information buried within millions of documents.Screenshot of a single view of the industries, companies and themes within a fully-customizable dashboard, that can be tailored to fit any research process.Screenshot of a purpose-built generative AI that offers insights from a premium content universe.

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.