Blackbaud Altru vs. Blackbaud Luminate Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Altru
Score 6.8 out of 10
N/A
Designed for General Admissions OrganizationsN/A
Blackbaud Luminate Online
Score 5.7 out of 10
Mid-Size Companies (51-1,000 employees)
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online supporters Make the right ask at the right time Launch creative fundraising campaigns Automated campaigns stimulate engagement and action through targeted welcome messages with personalized…N/A
Pricing
Blackbaud AltruBlackbaud Luminate Online
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud AltruBlackbaud Luminate Online
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.
More Pricing Information
Community Pulse
Blackbaud AltruBlackbaud Luminate Online
Top Pros
Top Cons
Best Alternatives
Blackbaud AltruBlackbaud Luminate Online
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
OneCause
OneCause
Score 9.3 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
OneCause
OneCause
Score 9.3 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud AltruBlackbaud Luminate Online
Likelihood to Recommend
8.2
(11 ratings)
7.5
(85 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.0
(21 ratings)
Usability
-
(0 ratings)
6.0
(26 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
9.2
(9 ratings)
Support Rating
9.2
(3 ratings)
5.0
(32 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.3
(14 ratings)
Implementation Rating
-
(0 ratings)
3.0
(4 ratings)
Configurability
-
(0 ratings)
6.6
(9 ratings)
Ease of integration
-
(0 ratings)
6.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.8
(11 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Blackbaud AltruBlackbaud Luminate Online
Likelihood to Recommend
Blackbaud
Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
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Blackbaud
Blackbaud Luminate Online is an excellent solution for online giving, providing a wealth of tools for producing donation forms. It also is outstanding for peer-to-peer fundraising, such as event-based efforts like walks, cycling tours, and so forth. The Email module is outstanding if you need an internal solution for communicating with your donors and supporters. It provides a wealth of tools for crafting emails, and for reporting on the results.
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Pros
Blackbaud
  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
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Blackbaud
  • House Donor Information. Easy report pulling. Queries and lists.
  • I like how everything is housed on one platform. Webpages, emails and donor profiles. User friendly.
  • It works nicely with other blackbaud products such as Raiser's Edge. Easy importing and exporting options.
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Cons
Blackbaud
  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
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Blackbaud
  • Reporting needs some work, this is being worked on in their new BETA program.
  • The eCommerce module needs some work. It would be great to have more ability to customize parts of it without having to rewrite the code.
  • The Events module could use some improvements as well.
  • The Personal Fundraising module needs a lot of work. It really cannot work as needed right now. We started using TeamRaiser to handle this, but it could be great.
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Likelihood to Renew
Blackbaud
No answers on this topic
Blackbaud
We’ve decided to leave Luminate and are moving to a system that better caters to our and our users needs. Luminate has proven difficult to use and has limited abilities when it comes to data management, events, and peer-to-peer functionality. Reporting is also very complicated and requires a great deal of time to utilize properly.
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Usability
Blackbaud
No answers on this topic
Blackbaud
You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.
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Reliability and Availability
Blackbaud
No answers on this topic
Blackbaud
It's a very rare occurrence if the system isn't available when I want it. I can easily log in from home after hours if need be, and the security is enforced, but simple when you're legit! They are very good about sending email reminders and updates when system maintenance will be performed, and it's always during middle of the night hours when you likely wouldn't be using it anyways
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Performance
Blackbaud
No answers on this topic
Blackbaud
Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)
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Support Rating
Blackbaud
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
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Blackbaud
Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.
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In-Person Training
Blackbaud
No answers on this topic
Blackbaud
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
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Online Training
Blackbaud
No answers on this topic
Blackbaud
When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.
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Implementation Rating
Blackbaud
No answers on this topic
Blackbaud
Implementation of Luminate itself was rather smooth, but the process involved for TeamRaiser was very difficult. Even after implementation we relied on support to help with various aspects of TeamRaiser from page design to reporting and front end user issues. The support offered for issues with Luminate was very good, but again TeamRaiser support was lacking.
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Alternatives Considered
Blackbaud
We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
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Blackbaud
The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. NetCommunity didn't even come close which is why we replaced it with Luminate.
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Scalability
Blackbaud
No answers on this topic
Blackbaud
Luminate Online is a great scalable product as it provides various price points dependent on your quantity of email addresses. This allows both small and large organizations to utilize the product, which has strong email capabilities. It also means smaller organizations aren't forced to pay astronomical fees in order to have access to a quality product.
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Return on Investment
Blackbaud
  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
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Blackbaud
  • We've increased our online giving +200% although this is due in part to our focus on the channel and not entirely on the product.
  • We've been able to increase employee efficiency by selecting email lists per message within Luminate Online. With our prior solution we needed to request data be pulled from our database for event email.
  • We've really done a great job of growing our online tribute and memorial giving through the use of custom links and the pre-populated information has really helped with the back end processing.
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ScreenShots

Blackbaud Altru Screenshots

Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.