Luminate Online - Your Fundraising Hub
Updated May 29, 2018
Luminate Online - Your Fundraising Hub
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
- Luminate TeamRaiser
- Pagebuilder,Surveys,Email, Donation Managements, Constituent360, image library
Overall Satisfaction with Luminate
Luminate is such a big machine that different departments are using it across our organization. From advocacy to direct response to prevention we all benefit from its vast choices and offerings. It helps us to better serve our supporters and to manage our fundraising events as well as to set parameters to allow supporters to host their own events and use the platform. It is a great platform to host our events, handle registration fees, upsells, discounts, e-commerce, TeamRaiser and team creation within TeamRaiser, and donation forms for TeamRaiser, etc.
One of the main factors is that you can start small and as you grow the platform will grow with your organization.
One of the main factors is that you can start small and as you grow the platform will grow with your organization.
Pros
- Team raisers: If your organization has team raisers, Luminate is the one you should be using. The whole arsenal of tools to use arond TeamRaisers is really unmatchable. You can even set the Event Manager Center to grant your event managers to some or all of the management options of the system. You decide the degree of delegation you give to your event managers.
- Email. Do you need to communicate with your supporters? Email will be your tool of choice, do it with the rich text editor or go old school with the plain editor and add your HTML directly. Do A/B testing to pick your best design and measure message performance. Pick your target and see a detailed report of your target audience before sending the email. Once the email is sent, keep track of the results with the information on the panel and the performance report of your email together with a bounce email report, etc.
- Need to recruit volunteers? The survey module will help you create your form for them to fill. What the system may not offer you can achieve with its flexibility and the great support for custom Java scripts.
Cons
- Personal events, ticketed events, and the Ecommerce module could use some updating. But they are workable.
- Multi-locale is sometimes a hit and miss but for the most part works pretty well.
Using Luminate
Financial, Support, web development, Mision, Prevention, Community Relations, Operations
Web developpers, social media specialist, support specialist,
- Fundraisers
- Prevention & Awareness
- Donations
- Mixed environment between MS Azure and Donation Campaigns
- Development of an in house tool based on Azure and Luminate OpenAPI to automate some tasks that used to take a lot of time for staff to complete
Evaluating Luminate and Competitors
Yes - CornerStone, Flexibility and customization capabilities
- Product Usability
- Product Reputation
I will add more up to date parameters on my research. Such as: Scalability, stability, language support, technologies support
Luminate Training
Luminate Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - some have been resolved and some has been marked as defects and will be corrected or addressed down the road according to their priorities and road map.
Comments
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