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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Pay

    Score9.5 out of 10
    N/AAmazon Pay is a payment and fraud protection service for ecommerce merchants allowing shoppers to log in with their amazon credentials and make purchases.N/A

    Agentforce Commerce

    Score7.9 out of 10
    N/ASalesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.

    $4

    per month

    Pricing
    Amazon PayAgentforce Commerce
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon PayAgentforce Commerce
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
    More Pricing Information
    Community Pulse
    Amazon PayAgentforce Commerce
    Considered Both Products
    Amazon AWS
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    24 Answers
    88%
    Would buy again
    21 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    24 Answers
    80%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    88%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    20 Answers
    94%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    23 Answers
    83%
    Implementation went as expected
    15 Answers
    Features
    Amazon PayAgentforce Commerce
    Payment Gateways
    Comparison of Payment Gateways features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    9.8
    1 Ratings
    28% above category average
    Salesforce Agentforce Commerce
    -
    Ratings
    Fraud Detection10.01 Ratings00 Ratings
    API or SDK9.01 Ratings00 Ratings
    Recurring Payment Support10.01 Ratings00 Ratings
    Billing and Invoicing Support10.01 Ratings00 Ratings
    Global Support10.01 Ratings00 Ratings
    Payment Form Acceptance10.01 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    -
    Ratings
    Salesforce Agentforce Commerce
    8.9
    44 Ratings
    13% above category average
    Product catalog & listings00 Ratings9.339 Ratings
    Product management00 Ratings9.339 Ratings
    Bulk product upload00 Ratings8.138 Ratings
    Branding00 Ratings9.139 Ratings
    Mobile storefront00 Ratings9.235 Ratings
    Product variations00 Ratings9.341 Ratings
    Website integration00 Ratings8.639 Ratings
    Visual customization00 Ratings7.940 Ratings
    CMS00 Ratings9.437 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    -
    Ratings
    Salesforce Agentforce Commerce
    9.0
    34 Ratings
    16% above category average
    Abandoned cart recovery00 Ratings8.928 Ratings
    Checkout user experience00 Ratings9.234 Ratings
    Online Payment System
    Comparison of Online Payment System features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    -
    Ratings
    Salesforce Agentforce Commerce
    9.4
    33 Ratings
    12% above category average
    eCommerce security00 Ratings9.433 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    -
    Ratings
    Salesforce Agentforce Commerce
    8.3
    38 Ratings
    8% above category average
    Promotions & discounts00 Ratings8.636 Ratings
    Personalized recommendations00 Ratings8.138 Ratings
    SEO00 Ratings8.133 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Amazon Pay and Salesforce Agentforce Commerce
    Feature
    Amazon Pay
    -
    Ratings
    Salesforce Agentforce Commerce
    9.2
    41 Ratings
    13% above category average
    Multi-site management00 Ratings9.135 Ratings
    Order processing00 Ratings8.938 Ratings
    Inventory management00 Ratings9.237 Ratings
    Shipping00 Ratings9.530 Ratings
    Custom functionality00 Ratings9.338 Ratings
    Best Alternatives
    Amazon PayAgentforce Commerce
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Checkout.com
    Score10 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amazon PayAgentforce Commerce
    Likelihood to Recommend
    9.3
    (26 ratings)
    8.7
    (55 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.8
    (11 ratings)
    Usability
    8.0
    (2 ratings)
    9.2
    (11 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (6 ratings)
    9.0
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    8.0
    (2 ratings)
    User Testimonials
    Amazon PayAgentforce Commerce
    Likelihood to Recommend
    Amazon AWS
    I find it's extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don't have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I've used it so far - on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
    Incentivized
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    Salesforce
    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Incentivized
    Read full review
    Pros
    Amazon AWS
    • The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
    • You don't have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
    • Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don't have to pay any interest for this pay later amount.
    • In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
    Incentivized
    Read full review
    Salesforce
    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Incentivized
    Read full review
    Cons
    Amazon AWS
    • Once you have added the money to the Amazon Pay wallet, you can't transfer it to your bank account and you are not able to purchase an Amazon gift card
    • Sometimes Amazon Pay is slow in server
    • Amazon Pay customer support is not good for India
    Incentivized
    Read full review
    Salesforce
    • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
    • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
    • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
    Incentivized
    Read full review
    Likelihood to Renew
    Amazon AWS
    No answers on this topic
    Salesforce
    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review
    Usability
    Amazon AWS
    It's very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
    Incentivized
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    Salesforce
    The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
    lead/prospect with a potential customer to see if anyone within the team has a
    relationship with that person or the company they work for.
    Incentivized
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    Reliability and Availability
    Amazon AWS
    No answers on this topic
    Salesforce
    We have only had one instance where the platform went down in the time we have been using it.
    Read full review
    Support Rating
    Amazon AWS
    Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
    Incentivized
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    Salesforce
    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Incentivized
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    In-Person Training
    Amazon AWS
    No answers on this topic
    Salesforce
    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review
    Implementation Rating
    Amazon AWS
    I don't have any idea about this question.
    Incentivized
    Read full review
    Salesforce
    Implementation went fairly smoothly.
    Read full review
    Alternatives Considered
    Amazon AWS
    The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
    Incentivized
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    Salesforce
    When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
    Incentivized
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    Return on Investment
    Amazon AWS
    • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
    • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
    • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
    Incentivized
    Read full review
    Salesforce
    • In my experience I see most of the retailers see better sales after moving to Demandware.
    • Site performance is really good if the application built with best practices suggested by Demandware.
    • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
    Incentivized
    Read full review
    ScreenShots