Amazon Pinpoint vs. Apptentive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Pinpoint
Score 3.8 out of 10
N/A
Amazon Pinpoint (formerly Amazon Mobile Analytics) allows users to measure app usage and app revenue. It tracks key metrics like new vs. returning users, app revenue, user retention, and in-app behavior/events. The goal is to enable users to make data-driven decisions to increase engagement and monetization for their app(s). Users can view key charts in the console and automatically export app event data to Amazon S3 and Amazon Redshift to run custom analysis. Amazon Pinpoint is free up to…N/A
Apptentive
Score 8.0 out of 10
N/A
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect…N/A
Pricing
Amazon PinpointApptentive
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amazon PinpointApptentive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon PinpointApptentive
Top Pros
Top Cons
Best Alternatives
Amazon PinpointApptentive
Small Businesses
Smartlook
Smartlook
Score 8.8 out of 10
Simplify360
Simplify360
Score 7.9 out of 10
Medium-sized Companies
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.3 out of 10
Enterprises
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon PinpointApptentive
Likelihood to Recommend
10.0
(1 ratings)
8.0
(2 ratings)
User Testimonials
Amazon PinpointApptentive
Likelihood to Recommend
Amazon AWS
If you are utilizing mobile push, email, or SMS for marketing reasons, Amazon Pinpoint is amazing. If you are utilizing Amazon Elastic Compute Cloud as your backend system, then the support all can come from one place, which makes troubleshooting easier. We use Amazon Pinpoint in order to send billions of emails. Most notable is the use for password reset.
Charell Adagala | TrustRadius Reviewer
Charell Adagala
iSchool Alumni Board-President
Read full review
Apptentive
Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
Verified User
Anonymous
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Pros
Amazon AWS
  • Text messaging
  • Lambda integration
  • Marketing
Charell Adagala | TrustRadius Reviewer
Charell Adagala
iSchool Alumni Board-President
Read full review
Apptentive
  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
Verified User
Anonymous
Read full review
Cons
Amazon AWS
  • Re-subscription
  • Clearer daily reporting
  • Better opt out
Charell Adagala | TrustRadius Reviewer
Charell Adagala
iSchool Alumni Board-President
Read full review
Apptentive
  • Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
  • Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
  • Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Verified User
Anonymous
Read full review
Alternatives Considered
Amazon AWS
Amazon Pinpoint is way easier to use than Adobe Campaign and cheaper than Salesforce. Great solution with easy AWS integration for a non-beatable price. When you think about the integration that you need to use with a third-party application and all the backend software installs, you can see why being able to use the AWS API to make calls to Amazon Pinpoint directly would be a way more feasible solution if you're using Amazon Elastic Compute Cloud already.
Charell Adagala | TrustRadius Reviewer
Charell Adagala
iSchool Alumni Board-President
Read full review
Apptentive
We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
Verified User
Anonymous
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Return on Investment
Amazon AWS
  • Faster deliverability
  • Lack of integration with third-party software
  • Well-documented and great support
Charell Adagala | TrustRadius Reviewer
Charell Adagala
iSchool Alumni Board-President
Read full review
Apptentive
  • Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
  • Apptentive has helped give us better insights from our users.
  • Apptentive has helped us better manage emergencies that we can address without an App Store update now.
Verified User
Anonymous
Read full review
ScreenShots

Apptentive Screenshots

Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.Screenshot of The Love Dialog shows how customers feel about a brand and mobile experience by asking one simple question, ‘Do you love our company?’. The Love Dialog allows users to track and analyze customer sentiment over time, and by app version.Screenshot of Apptentive’s Surveys can be changed without updating the app. Collect quantitative data and qualitative information with a tap. Optimized for mobile with in-depth targeting, gather thousands of responses to make faster data-driven decisions.