What users are saying about

Amazon SES vs Twilio SendGrid

Amazon SES
61 Ratings
Twilio SendGrid
155 Ratings

Amazon SES

61 Ratings
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Score 8.5 out of 100

Based on 61 reviews and ratings

Twilio SendGrid

155 Ratings
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Score 7.7 out of 100

Based on 155 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    Amazon SES

    Feature Set Not Supported
    N/A
    6.0

    Twilio SendGrid

    60%
    Twilio SendGrid ranks higher in 9/9 features
    Twilio SendGrid ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    6.4
    64%
    30 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.5
    75%
    33 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.5
    75%
    31 Ratings

    Landing pages

    N/A
    0 Ratings
    1.3
    13%
    19 Ratings

    A/B testing

    N/A
    0 Ratings
    6.1
    61%
    24 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    7.9
    79%
    76 Ratings

    List management

    N/A
    0 Ratings
    5.3
    53%
    37 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    6.0
    60%
    18 Ratings

    Reporting & Analytics

    Amazon SES

    Feature Set Not Supported
    N/A
    5.8

    Twilio SendGrid

    58%
    Twilio SendGrid ranks higher in 3/3 features
    Twilio SendGrid ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.4
    64%
    41 Ratings

    Standard reports

    N/A
    0 Ratings
    7.3
    73%
    41 Ratings

    Custom reports

    N/A
    0 Ratings
    3.7
    37%
    27 Ratings

    Pre-Send Testing

    Amazon SES

    Feature Set Not Supported
    N/A
    5.5

    Twilio SendGrid

    55%
    Twilio SendGrid ranks higher in 8/8 features
    Twilio SendGrid ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Link Tracking

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Image Validation

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Inbox Display

    N/A
    0 Ratings
    5.1
    51%
    5 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    6.4
    64%
    5 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Spam Testing

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Email Previews

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Attribute Ratings

    • Amazon Simple Email Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.7

    Amazon SES

    77%
    21 Ratings
    5.8

    Twilio SendGrid

    58%
    53 Ratings

    Likelihood to Renew

    Amazon SES

    N/A
    0 Ratings
    7.0

    Twilio SendGrid

    70%
    1 Rating

    Usability

    Amazon SES

    N/A
    0 Ratings
    1.0

    Twilio SendGrid

    10%
    4 Ratings

    Support Rating

    8.3

    Amazon SES

    83%
    16 Ratings
    2.5

    Twilio SendGrid

    25%
    14 Ratings

    Likelihood to Recommend

    Amazon SES

    Amazon Simple Email Service comes with the bundle of Amazon Web Services (AWS) and it also offers a limited number of emails per month for free. One who has a technical background and wants to send custom emails with custom domains in a professional way can go with Amazon Simple Email Service. If you have no technical background or tech team, it might not be useful for you.

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    Lav Nandan | TrustRadius Reviewer
    Lav Nandan
    View all 21 answers on this topic

    Twilio SendGrid

    Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    Pros

    Amazon SES

    • Amazon Simple Email Service is a much lower cost than most other solutions and truly makes cost a non-factor in most situations where we consider implementing it.
    • The API is so well documented that implementing Amazon Simple Email Service in nearly any application or codebase is achievable with basic coding knowledge.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 21 answers on this topic

    Twilio SendGrid

    • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
    • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
    • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
    • Some of the cheapest and best dedicated IPs.
    • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.

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    Evan Laird | TrustRadius Reviewer
    Evan Laird
    View all 53 answers on this topic

    Cons

    Amazon SES

    • Even if you do not want to spam, you cant send an email to the unverified users.
    • Integration with other services is a bit tricky. To watch the trail, handle bounced emails, save emails on S3 are not straightforward to implement.
    • When you want to send a lot of emails (in bulk), it takes a significant amount of time.

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    Apurv Doshi | TrustRadius Reviewer
    Apurv Doshi
    View all 21 answers on this topic

    Twilio SendGrid

    • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
    • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
    • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
    • Their customer support isn't the best. Certainly some room for improvement there.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    Pricing Details

    Amazon SES

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0 for first 62,000 emails

    Amazon SES Editions & Modules

    Edition
    Sending Emails from an Application Hosted in Amazon EC2Free1
    Sending Emails from an Application Hosted in Amazon EC2$0.10 ($0.12)2
    Sending Emails from Another Email Client or Software Package$0.10 ($0.12)3
    Receiving EmailFree4
    Receiving Email$0.105
    1. for first 62,000 emails
    2. for every 1,000 emails after 62,000 (for each GB of storage)
    3. for every 1,000 emails (for each GB of storage)
    4. for the first 1,000 emails
    5. for emails after the first 1,000
    Additional Pricing Details
    —

    Twilio SendGrid

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Twilio SendGrid Editions & Modules

    Edition
    FreeFree
    Basic15.002
    Advanced60.002
    1. none
    2. per month
    Additional Pricing Details
    —

    Usability

    Amazon SES

    No score
    No answers yet
    No answers on this topic

    Twilio SendGrid

    Twilio SendGrid 1.0
    Based on 4 answers
    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument

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    Zee Gimon | TrustRadius Reviewer
    Zee Gimon
    View all 4 answers on this topic

    Support Rating

    Amazon SES

    Amazon SES 8.3
    Based on 16 answers
    We did not have the need of contacting Amazon for support. The documentation they provide is of great quality. Examples are easy to follow. One thing to have into consideration is we didn't have the premium support for AWS, so I can't provide details on how good or bad this service is, but in general, the basic support I had was great.

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    Diego Turcios Lara | TrustRadius Reviewer
    Diego Turcios Lara
    View all 16 answers on this topic

    Twilio SendGrid

    Twilio SendGrid 2.5
    Based on 14 answers
    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.

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    Bryan McAnulty | TrustRadius Reviewer
    Bryan McAnulty
    View all 14 answers on this topic

    Alternatives Considered

    Amazon SES

    Mailchimp has a fixed monthly price, and with the number of emails that we sent, it's pretty expensive. Since our mailings are quite infrequent, using Mailchimp didn't make financial sense for us, even though Mailchimp is a more polished, packaged solution for email marketing. We evaluated other email delivery solutions as well and didn't find anything that matches Amazon SES on reliability and pricing.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 21 answers on this topic

    Twilio SendGrid

    With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    Return on Investment

    Amazon SES

    • SES is still more cost effective than other email services like Mailgun.
    • Unless we have a high-traffic month, staying within the free tier is very nice for our bottom line.
    • Not having to spend time worrying about SES reliability saves us frustration and money.

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    Joe Hakooz | TrustRadius Reviewer
    Joe Hakooz
    View all 21 answers on this topic

    Twilio SendGrid

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.

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    Darcy Knapp, MBA | TrustRadius Reviewer
    Darcy Knapp, MBA
    View all 53 answers on this topic

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