What users are saying about
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 61 reviews and ratings
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 155 reviews and ratings
Feature Set Ratings
Email & Online Marketing

Amazon SES
Feature Set Not Supported
N/A
6.0
Twilio SendGrid
60%
Twilio SendGrid ranks higher in 9/9 features
Twilio SendGrid ranks higher in 9/9 features
WYSIWYG email editor

N/A
0 Ratings
6.4
64%
30 Ratings
Dynamic content

N/A
0 Ratings
7.5
75%
33 Ratings
Ability to test dynamic content

N/A
0 Ratings
7.5
75%
31 Ratings
Landing pages

N/A
0 Ratings
1.3
13%
19 Ratings
A/B testing

N/A
0 Ratings
6.1
61%
24 Ratings
Mobile optimization

N/A
0 Ratings
6.4
64%
32 Ratings
Email deliverability reporting

N/A
0 Ratings
7.9
79%
76 Ratings
List management

N/A
0 Ratings
5.3
53%
37 Ratings
Triggered drip sequences

N/A
0 Ratings
6.0
60%
18 Ratings
Reporting & Analytics

Amazon SES
Feature Set Not Supported
N/A
5.8
Twilio SendGrid
58%
Twilio SendGrid ranks higher in 3/3 features
Twilio SendGrid ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
6.4
64%
41 Ratings
Standard reports

N/A
0 Ratings
7.3
73%
41 Ratings
Custom reports

N/A
0 Ratings
3.7
37%
27 Ratings
Pre-Send Testing

Amazon SES
Feature Set Not Supported
N/A
5.5
Twilio SendGrid
55%
Twilio SendGrid ranks higher in 8/8 features
Twilio SendGrid ranks higher in 8/8 features
URL Validation

N/A
0 Ratings
6.7
67%
5 Ratings
Link Tracking

N/A
0 Ratings
7.6
76%
6 Ratings
Image Validation

N/A
0 Ratings
5.4
54%
5 Ratings
Inbox Display

N/A
0 Ratings
5.1
51%
5 Ratings
Email Accessibility Tools

N/A
0 Ratings
6.4
64%
5 Ratings
Spelling and Grammar Check

N/A
0 Ratings
1.0
10%
3 Ratings
Spam Testing

N/A
0 Ratings
5.4
54%
5 Ratings
Email Previews

N/A
0 Ratings
6.7
67%
5 Ratings
Attribute Ratings
- Amazon Simple Email Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

7.7
Amazon SES
77%
21 Ratings
5.8
Twilio SendGrid
58%
53 Ratings
Likelihood to Renew

Amazon SES
N/A
0 Ratings
7.0
Twilio SendGrid
70%
1 Rating
Usability

Amazon SES
N/A
0 Ratings
1.0
Twilio SendGrid
10%
4 Ratings
Support Rating

8.3
Amazon SES
83%
16 Ratings
2.5
Twilio SendGrid
25%
14 Ratings
Likelihood to Recommend
Amazon SES
Amazon Simple Email Service comes with the bundle of Amazon Web Services (AWS) and it also offers a limited number of emails per month for free. One who has a technical background and wants to send custom emails with custom domains in a professional way can go with Amazon Simple Email Service. If you have no technical background or tech team, it might not be useful for you.
Software Engineer
FlipPaisaInternet, 51-200 employees
Twilio SendGrid
Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesPros
Amazon SES
- Amazon Simple Email Service is a much lower cost than most other solutions and truly makes cost a non-factor in most situations where we consider implementing it.
- The API is so well documented that implementing Amazon Simple Email Service in nearly any application or codebase is achievable with basic coding knowledge.

Verified User
Vice-President in Information Technology
Marketing & Advertising Company, 501-1000 employeesTwilio SendGrid
- Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
- Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
- Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
- Some of the cheapest and best dedicated IPs.
- Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Cons
Amazon SES
- Even if you do not want to spam, you cant send an email to the unverified users.
- Integration with other services is a bit tricky. To watch the trail, handle bounced emails, save emails on S3 are not straightforward to implement.
- When you want to send a lot of emails (in bulk), it takes a significant amount of time.
Senior Solutions Architect
InfostretchInformation Technology and Services, 1001-5000 employees
Twilio SendGrid
- Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
- The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
- The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
- Their customer support isn't the best. Certainly some room for improvement there.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employeesPricing Details
Amazon SES
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 for first 62,000 emails
Amazon SES Editions & Modules
Edition
Sending Emails from an Application Hosted in Amazon EC2 | Free1 |
---|---|
Sending Emails from an Application Hosted in Amazon EC2 | $0.10 ($0.12)2 |
Sending Emails from Another Email Client or Software Package | $0.10 ($0.12)3 |
Receiving Email | Free4 |
Receiving Email | $0.105 |
- for first 62,000 emails
- for every 1,000 emails after 62,000 (for each GB of storage)
- for every 1,000 emails (for each GB of storage)
- for the first 1,000 emails
- for emails after the first 1,000
Additional Pricing Details
—Twilio SendGrid
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Twilio SendGrid Editions & Modules
Edition
Free | Free |
---|---|
Basic | 15.002 |
Advanced | 60.002 |
- none
- per month
Additional Pricing Details
—Usability
Amazon SES
No score
No answers yet
No answers on this topic
Twilio SendGrid
Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Digital Operations Manager
The App SolutionsInformation Technology and Services, 51-200 employees
Support Rating
Amazon SES
Amazon SES 8.3
Based on 16 answers
We did not have the need of contacting Amazon for support. The documentation they provide is of great quality. Examples are easy to follow. One thing to have into consideration is we didn't have the premium support for AWS, so I can't provide details on how good or bad this service is, but in general, the basic support I had was great.
Devops Engineer
Acklen AvenueComputer Software, 51-200 employees
Twilio SendGrid
Twilio SendGrid 2.5
Based on 14 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Owner / Founder
Velora StudiosDesign, 1-10 employees
Alternatives Considered
Amazon SES
Mailchimp has a fixed monthly price, and with the number of emails that we sent, it's pretty expensive. Since our mailings are quite infrequent, using Mailchimp didn't make financial sense for us, even though Mailchimp is a more polished, packaged solution for email marketing. We evaluated other email delivery solutions as well and didn't find anything that matches Amazon SES on reliability and pricing.

Verified User
Engineer in Engineering
Computer Software Company, 1-10 employeesTwilio SendGrid
With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

Verified User
Administrator in Information Technology
Internet Company, 201-500 employeesReturn on Investment
Amazon SES
- SES is still more cost effective than other email services like Mailgun.
- Unless we have a high-traffic month, staying within the free tier is very nice for our bottom line.
- Not having to spend time worrying about SES reliability saves us frustration and money.
Owner
Innovah LLCInformation Technology & Services, 1-10 employees
Twilio SendGrid
- Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
- As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Owner
seo web mechanicsMarketing & Advertising, 1-10 employees