AMD Ryzen AI vs. LogMeIn Resolve vs. Tanium

LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.

Incentivized

Tanium is well suited for organizations where enterprise infrastructure has great significance and needs to be properly managed as well as protected. Most organizations depend upon their infrastructure to sustain so Tanium can be a boon for them to sustain in this competitive market. However, Tanium is less appropriate for the traditional offices that don't have or have a less online presence.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• Endpoint Security Risk Management.
• Server Management.
• System Management.

Incentivized

• More flexibility with customizing the agent dashboard
• Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
• Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect

Incentivized

• Reporting features in Tanium is lacking for deployments, this need to be fixed.
• Tanium user interface is little outdated, they can improve.
• Due to high CPU utilization we face issues sometimes.

Incentivized

To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.

The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.

Incentivized

Tanium is always my first choice, so much excellent feedback online from genuine users, easy to use in any system environment, and value for money, so many good things about Tanium stacks up against all the other competitors in the market. Tanium is one of the most reliable and trusted risk and compliance management software.

Incentivized

The system was implemented quite quickly and easily.

Incentivized

• A positive ROI, the expansive remote abilities allow a minimum of 90% of our IT work without sending a technician to the location.
• 10% of our technicians travel to locations while 90% are home-based. (Office or Home).
• We used to have multiple techs attending one customer location physically (brainstorming does happen during a fire). We are now able to send multiple technicians to the same call 'virtually' without the cost of actually sending them.

Incentivized

• Adding the IOC 's tracing infected machines, and removing unwanted applications quickly.
• Quarantine the infected machine from the network in order to prevent it from causing damage or infecting other machines.
• The user interface could be improved.

Incentivized