Amplitude Analytics vs. Firebase Crashlytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amplitude Analytics
Score 8.3 out of 10
N/A
Amplitude Analytics is an analytics platform for mobile and web. It is designed to help organizations segment users and analyze funnels, retention and revenue. Amplitude Analytics helps you achieve actionable insights from customer digital journeys and uses behavioral graphs to build customer-focused products. Amplitude also optimizes digital products for increased quality engagements, increased conversion rates, and long-term customer loyalty.
$995
per month
Firebase Crashlytics
Score 8.2 out of 10
N/A
Crashlytics is a mobile analytics tool which helps users find the exact line of code that their app crashed on, providing granular insight into mobile app performance and user experience. Crashlytics was acquired by Google in 2017 and is now offered as part of the Firebase product.N/A
Pricing
Amplitude AnalyticsFirebase Crashlytics
Editions & Modules
Growth
$995.00
per month
No answers on this topic
Offerings
Pricing Offerings
Amplitude AnalyticsFirebase Crashlytics
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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Amplitude AnalyticsFirebase Crashlytics
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Score 9.5 out of 10
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User Ratings
Amplitude AnalyticsFirebase Crashlytics
Likelihood to Recommend
8.3
(28 ratings)
8.6
(7 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
8.8
(5 ratings)
-
(0 ratings)
User Testimonials
Amplitude AnalyticsFirebase Crashlytics
Likelihood to Recommend
Amplitude
Amplitude Analytics is well suited for scenarios where you have multiple data points to understand customer behavior and journeys and utilize simple to medium complexity graphs/charts. It may not be suitable for scenarios where you need to slice and dice data into highly customizable dashboards as that requires significant effort from technical teams.
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Google
Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on. It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
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Pros
Amplitude
  • Feature analytics - measuring frequency of usage
  • Time taken by users to convert in funnels
  • Actions that drive certain user behaviors in funnels via correlation
  • Actions that lead to user drop off in funnels via correlation
  • Comparing behavior of two custom user cohorts
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Google
  • Can get the device detail an actual state like RAM, Storage, Display Size, etc.
  • Can get the class name and line number where crash occur.
  • Its work in realtime so we can reduce the time of issue finding and resolution.
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Cons
Amplitude
  • Some more clarity and examples of implementation with GDPR in mind
  • Some segregation inside user properties can be difficult to implement
  • Splicing information inside funnels could be more intuitive
  • User support for the cheaper tiers is hard to access
  • Pricing transparency really needs to be improved
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Google
  • Sometimes UI of Firebase Crashlytics is quit difficult to understand for new users.
  • There can be a proper discretion for all the features that is offered.
  • There can be api crash report also.
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Likelihood to Renew
Amplitude
No answers on this topic
Google
Because its fulfilling our basic and necessary requirements that can be an only and enough reason to renew the subscription.
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Support Rating
Amplitude
I haven't used the Amplitude support other than their training docs so I can't speak too much to the in-person support but the docs are serviceable. Nothing too crazy but between the user tips, email notifications, and the decent number of docs I was able to get the support I needed to ramp up on the tool.
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Google
No answers on this topic
Alternatives Considered
Amplitude
It's the best in class with all the bells and whistles. Other options could suit you just fine at a lower price point, but you need to be sure of what you are not getting and the switching cost associated with when you do need it.
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Google
As mentioned previously, the only realistic competitor to Crashlytics is Instabug (backed by Y Combinator in the W16 class). While Crashlytics is focused on actual crashes, Instabug's main innovation is in collecting feedback from users for non-crash bugs. While non-crash bugs are a substantial category of bugs, Instabug's pricing is quite steep. As soon as you go beyond the most basic features your monthly bill spikes to $124 - $499 per month, whereas Crashlytics is 100% free (for all usage levels and all enterprise features). Based on this, I've never tried Instabug because the ROI just wasn't there.
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Return on Investment
Amplitude
  • It collects data of great importance which allows to make product improvements.
  • It easily identifies problems a user may have with the product.
  • The flow of users who have used the product has improved, thus being able to generate more income thanks to the improvements and new functions.
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Google
  • Allows us to easily share crash data with clients.
  • Provides confidence to our developers and project teams by having trust in the data that is being reported.
  • Allows us to quickly and efficiently address fatal crashes.
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ScreenShots