TrustRadius

Annex Cloud Loyalty Experience Platform vs. Giftbit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Annex Cloud Loyalty Experience Platform
Score 7.4 out of 10
N/A
Annex Cloud (formerly Social Annex) headquartered in Los Angeles, California offers their unified Customer Loyalty Platform: a unified suite of contests, reward, and gamification applications for customers. The platform has grown in scope, formerly emphasizing only "Contests"; the name and emphasis have changed to reflect the broader scope of capabilities present in the latest offering.N/A
Giftbit
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A
Pricing
Annex Cloud Loyalty Experience PlatformGiftbit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Annex Cloud Loyalty Experience PlatformGiftbit
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Annex Cloud Loyalty Experience PlatformGiftbit
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Annex Cloud Loyalty Experience PlatformGiftbit
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All AlternativesView all alternativesView all alternatives
User Ratings
Annex Cloud Loyalty Experience PlatformGiftbit
Likelihood to Recommend
6.1
(2 ratings)
9.4
(10 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Annex Cloud Loyalty Experience PlatformGiftbit
Likelihood to Recommend
Annex Cloud
Annex Loyalty Cloud is a SAP partner product and part of the SAP CX portfolio which provides great possibilities to use it in your SAP CX ecosystem. Integrations can be hard to set up out-of-the-box, but once done unleash the real power of the combination of a Loyalty and for instance, Marketing Cloud.
Verified User
Anonymous
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Giftbit
It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
Scott Henderson | TrustRadius Reviewer
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Pros
Annex Cloud
  • Tiered program
  • Custom point earning actions
  • Point multipliers
  • Integration with other vendors
Verified User
Anonymous
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Giftbit
  • Sending mass brand-templated gift cards
  • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
  • Showing metrics for gift cards
Verified User
Anonymous
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Cons
Annex Cloud
  • Native integrations with other systems
  • Flexibility in rewards program
  • Configuration options of Loyalty
Verified User
Anonymous
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Giftbit
  • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
Verified User
Anonymous
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Support Rating
Annex Cloud
No answers on this topic
Giftbit
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
Verified User
Anonymous
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Alternatives Considered
Annex Cloud
Annex Cloud Customer Loyalty Platform is the first full-featured loyalty vendor I've worked with.
Verified User
Anonymous
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Giftbit
I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
BH
Brittany Houchins
Supervisor of Special Events & Graphic Design
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Return on Investment
Annex Cloud
  • Increase of 30 % in loyalty members
  • Increase of 15% store visits
  • Increased spending
Verified User
Anonymous
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Giftbit
  • We now have an easy way to do these fulfillments
  • It's easy to set up an account
  • It alleviates privacy issues on our end
Verified User
Anonymous
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ScreenShots

Annex Cloud Loyalty Experience Platform Screenshots

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