Apache Guacamole vs. Cisco Webex Support (discontinued) vs. MyWorkDrive

Limitations are only the effort you want to have to configure it (correctly).

Incentivized

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.

Incentivized

1. If you want to create a single Virtual office for multiple locations from where you can access files seamlessly, MyWorkDrive is the right software. Our Office is perfectly working without the members having to physically be present in a single office. 2. Extra expenses on VPN can be avoided using this software. It has inherent security features. We did not have to purchase a VPN. 3. Security has been greatly enhanced by using 2-tier authentication and Data Loss Prevention (2FA) in the latest version. It is a relief as your files cannot be hacked midway by undesirable elements.

Incentivized

• Remote connect to Linux OS
• Remote connect to Windows OS

Incentivized

• Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
• Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
• Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

Incentivized

• Azure to MyWorkDrive integration.
• Log reviews helps in identify if some malfunction has occurred.
• Convenient user access, especially useful for large organization.

Incentivized

• We have experienced some stability problems (mostly Tomcat related).
• The interface could be a little more user-friendly.
• Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.

Incentivized

• During initial setups it can be a little confusing.
• The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
• When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.

• Slow when accessing large size folders/files sometimes.
• More features would be nice.
• Mobile integration needed.

Incentivized

The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.

it's easy

Incentivized

Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.

Incentivized

It's easy and free of use, therefore perfect for quick implementations when needed.

Incentivized

We have successfully used noVNC for remote access.

Incentivized

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.

1.MyWorkDrive is the most user-friendly and simple interface as compared to its competitors. 2. Its security features like 2-tier authentication and Minimum Data Loss (2FA) make it unique.

Incentivized

• The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.

Incentivized

• WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
• WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

Incentivized

• By simplifying remote access and eliminating the need for VPNs, MyWorkDrive has the potential to significantly reduce IT management overhead and costs.

Incentivized