ApexChat vs. Genesys DX (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 5.7 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Genesys DX (discontinued)
Score 10.0 out of 10
N/A
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A
Pricing
ApexChatGenesys DX (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChatGenesys DX (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ApexChatGenesys DX (discontinued)
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Considered Both Products
ApexChat

No answer on this topic

Genesys DX (discontinued)
Chose Genesys DX (discontinued)
We've run into Apex Chat sales team on a number of occasions and they claim [it] to be far superior. We would probably switch but we prefer to manage our communications department in house.
Top Pros
Top Cons
Best Alternatives
ApexChatGenesys DX (discontinued)
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Olark
Olark
Score 9.6 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
LiveChat
LiveChat
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatGenesys DX (discontinued)
Likelihood to Recommend
7.6
(2 ratings)
8.3
(53 ratings)
Usability
-
(0 ratings)
8.2
(20 ratings)
Support Rating
-
(0 ratings)
8.3
(21 ratings)
User Testimonials
ApexChatGenesys DX (discontinued)
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
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Discontinued Products
The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
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Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
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Discontinued Products
  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
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Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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Discontinued Products
  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
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Usability
ApexChat
No answers on this topic
Discontinued Products
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
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Support Rating
ApexChat
No answers on this topic
Discontinued Products
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
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Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
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Discontinued Products
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
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Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
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Discontinued Products
  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
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ScreenShots