ApexChat vs. Intercom

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

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Well-Suited Scenarios for Intercom: Intercom excels in various scenarios where real-time and personalized communication is vital. For e-commerce, its live chat aids customers during purchases. SaaS companies benefit from in-app messages for user onboarding. Targeted messaging ensures effective product announcements, boosting engagement. The platform's feedback campaigns facilitate valuable customer insights collection. Scenarios Less Appropriate for Intercom: Intercom might be less suitable for complex technical support requiring in-depth expertise. Businesses heavily reliant on offline interactions may find its online focus less aligned. In extremely large enterprises with intricate CRM needs, Intercom's scalability could pose limitations. For strictly one-way communication strategies, its interactive features might be surplus. Assessing each scenario's need for real-time interaction and personalization will guide Intercom's fitting use.

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• Great chat box designs on website.
• Great backend support.
• Multi-language options.

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• Interface is good, at first I preferred the older version however as I use the new version I can say that it has good interface than the previous one.
• constant update of intercom to help us communicate with our members and to locate the information we need in order to help.
• I really love the new update on the intercom as it allows me to locate the information's needed to assist our members.

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• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

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• The way stats are calculated for users based on reviews left by clients, they seem to not be adding up correctly. It will say there are 3 reviews but you can only find one.
• Perhaps a way to automatically assign chats to create a Q and balance among employees
• Even more gifs!!

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We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.

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Because Intercom is a recommended tool I would let everyone know about. It brought us comfort knowing that all the chats or emails we handle are being handled with ease. I know that everything Intercom has is all about making our work more efficient and effective. Highly recommended tool to guarantee success

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always there

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works perfect

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Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.

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The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

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ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

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I have used Zendesk Chat and LiveChat with my previous company and I tried to compare them with Intercom but with all the features it can provide, I can say that Intercom is much more advance and dependable. With the line of work that we have, a reliable tool is needed and this is where Intercom comes in

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• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

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• Greater customer satisfaction with significantly reduced response and resolution time; keeps getting better since starting to use Intercom.
• Faster user onboarding is seen, especially with the product tours that promote self-serve learning. We've seen 100% self-serve onboarding for users of customers who did not have complex customizations made for their version of our application.
• Sharp rise in the open rate overall with the all-round engagement channels as opposed to the email only approach we had before Intercom.

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