12 Ratings
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Score 8.4 out of 100
7 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

AppFolio Property Manager

We are able to manage the move-in process from scheduling a tour to the day of move-in through AppFolio. On the management side, budgetary things are managed in this system as well. When it comes to a true tool that’s easy to use and effective in helping to manage a property--this is it! Leasing consultant performance can even be tracked easily in this system.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

CoStar Real Estate Manager

Gen-Y and younger will have no problem learning how to use CoStar but its not very intuitive for the older generations (they have to hunt and peck for what they are looking for and have no idea how to manipulate the reporting features)
Amanda Kraft | TrustRadius Reviewer

Pros

AppFolio Property Manager

  • Wonderful user experience. I can log on to the interface, see exactly what is going on for the day: move-outs, move-ins, who owes rent, late fees, etc. You can also modify your screen exactly how you want it!
  • I love the quicklinks. You can see who is delinquent with their rent and automatically add late fees or even send a quick email/text.
  • LOVE the option to text the entire property. Ex: the pool shut down for emergency cleaning, and I was able to send out a quick text so that all tenants were notified, even if they were out of state.
hayley schreihart | TrustRadius Reviewer

CoStar Real Estate Manager

  • For my role within the company, I find CoStars database of historical information very helpful. Previous users, owners, financing lien holders, tax information and county data are things I look for on a daily basis.
Amanda Kraft | TrustRadius Reviewer

Cons

AppFolio Property Manager

  • Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
  • Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
Heather Urban | TrustRadius Reviewer

CoStar Real Estate Manager

  • In our market (Portland, OR), not enough users implement the tools that could make CoStar so much better. For example, I specialize in medical but brokers and owners don't take the time to mark medical as an approved use in their buildings so I have to search much longer and cross-reference the data by contacting the brokers directly.
  • I find it really annoying that when I download documents CoStar doesn't use smart technology to automatically name my files. It is especially irritating since every piece of marketing we post to CoStar has a relevant file name yet when we download the same file we have to rename it.
Amanda Kraft | TrustRadius Reviewer

Usability

AppFolio Property Manager

AppFolio Property Manager 10.0
Based on 2 answers
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

CoStar Real Estate Manager

No score
No answers yet
No answers on this topic

Support Rating

AppFolio Property Manager

AppFolio Property Manager 8.8
Based on 8 answers
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.
Arcoma L. Lambert | TrustRadius Reviewer

CoStar Real Estate Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio Property Manager

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

CoStar Real Estate Manager

One of our landlords requested we try VTS but we didn't continue because it was such a small portfolio it too more time to update the database than we wanted to spend
Amanda Kraft | TrustRadius Reviewer

Return on Investment

AppFolio Property Manager

  • Collecting rents via ACH is a positive.
  • Managing turnover via rpeorts is a positive.
  • Not being able to talk to someone in support regarding questions is a problem.
Edward Lowery | TrustRadius Reviewer

CoStar Real Estate Manager

  • Since CoStar has linked with LoopNet we have had fewer bad data calls. By which I mean old data from LoopNet that was available to the general public is now more regularly updated through CoStar so we have less confusion with our clients.
Amanda Kraft | TrustRadius Reviewer

Screenshots

CoStar Real Estate Manager

Pricing Details

AppFolio Property Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppFolio Property Manager Editions & Modules

Edition
Residential1.251
Commercial1.501
Community Associations0.801
Student Housing1.251
Plus - Residential$31
Plus - Commerical1.501
Plus - Community Associations0.851
Plus - Student Housing$31
  1. per unit/per month
Additional Pricing Details

CoStar Real Estate Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CoStar Real Estate Manager Editions & Modules

Additional Pricing Details

Add comparison