AppFolio vs CoStar Real Estate Manager

• AppFolio excels at generating reports that are easy to read and understand
• AppFolio is also easy to use, and provides userfriendly instructions
• Customer support is helpful and analysts are often willing to spend much of their time to help clients learn the product

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• For my role within the company, I find CoStars database of historical information very helpful. Previous users, owners, financing lien holders, tax information and county data are things I look for on a daily basis.

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• AppFolio does not have much room for customizability outside of the standard report format
• Licensing is sometimes a problem, though the company is friendly about using trial accounts
• Program often hangs on mobile devices

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• In our market (Portland, OR), not enough users implement the tools that could make CoStar so much better. For example, I specialize in medical but brokers and owners don't take the time to mark medical as an approved use in their buildings so I have to search much longer and cross-reference the data by contacting the brokers directly.
• I find it really annoying that when I download documents CoStar doesn't use smart technology to automatically name my files. It is especially irritating since every piece of marketing we post to CoStar has a relevant file name yet when we download the same file we have to rename it.

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• AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
• AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
• Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.

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• Since CoStar has linked with LoopNet we have had fewer bad data calls. By which I mean old data from LoopNet that was available to the general public is now more regularly updated through CoStar so we have less confusion with our clients.

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