What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Likelihood to Recommend

AppFolio

If any colleague or resident asked about the system we used, I would highly recommend it. It is a huge step up from the other platform software we were using, so there are so many more features for both managers and our tenants. As a tenant, it seems they really enjoy the cleanliness of logging in, paying rent, asking for maintenance or contacting the manager. Easy and clean!
hayley schreihart profile photo

CoStar Real Estate Manager

Gen-Y and younger will have no problem learning how to use CoStar but its not very intuitive for the older generations (they have to hunt and peck for what they are looking for and have no idea how to manipulate the reporting features)
Amanda Kraft profile photo

Pros

AppFolio

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban profile photo

CoStar Real Estate Manager

  • For my role within the company, I find CoStars database of historical information very helpful. Previous users, owners, financing lien holders, tax information and county data are things I look for on a daily basis.
Amanda Kraft profile photo

Cons

AppFolio

  • The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
  • It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
  • I would like some sort of notification when an on-line payment is made.
  • The ability to send group text messages and emails would be an added luxury.
  • I would like to have the ability to add or take away from the Dashboard.
Robin Quick, CPM®, HCCP profile photo

CoStar Real Estate Manager

  • In our market (Portland, OR), not enough users implement the tools that could make CoStar so much better. For example, I specialize in medical but brokers and owners don't take the time to mark medical as an approved use in their buildings so I have to search much longer and cross-reference the data by contacting the brokers directly.
  • I find it really annoying that when I download documents CoStar doesn't use smart technology to automatically name my files. It is especially irritating since every piece of marketing we post to CoStar has a relevant file name yet when we download the same file we have to rename it.
Amanda Kraft profile photo

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo

CoStar Real Estate Manager

No score
No answers yet
No answers on this topic

Support

AppFolio

AppFolio 9.0
Based on 2 answers
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
hayley schreihart profile photo

CoStar Real Estate Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

This was our old program and it was not user friendly and very inefficient to use. We was never able to answer a question for an owner or a tenant very easily and many times we had to ask for them to let us call them back while we research their question because it was so difficult to maneuver in the program.
Vivian McClintock profile photo

CoStar Real Estate Manager

One of our landlords requested we try VTS but we didn't continue because it was such a small portfolio it too more time to update the database than we wanted to spend
Amanda Kraft profile photo

Return on Investment

AppFolio

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
No photo available

CoStar Real Estate Manager

  • Since CoStar has linked with LoopNet we have had fewer bad data calls. By which I mean old data from LoopNet that was available to the general public is now more regularly updated through CoStar so we have less confusion with our clients.
Amanda Kraft profile photo

Screenshots

CoStar Real Estate Manager

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CoStar Real Estate Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison