AppGate Total Fraud Protection vs. Kount, an Equifax company

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppGate Total Fraud Protection
Score 0.0 out of 10
N/A
AppGate Total Fraud Protection replaces the former Cyxtera Digital Threat Protection product. AppGate is formerly the security division of Cyxtera, which was spun off as a separate company September 2019.N/A
Kount, an Equifax company
Score 8.6 out of 10
N/A
Kount Fraud Detection Software is an option from the company of the same name in Boise, Idaho.N/A
Pricing
AppGate Total Fraud ProtectionKount, an Equifax company
Editions & Modules
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Offerings
Pricing Offerings
AppGate Total Fraud ProtectionKount, an Equifax company
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppGate Total Fraud ProtectionKount, an Equifax company
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AppGate Total Fraud ProtectionKount, an Equifax company
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User Ratings
AppGate Total Fraud ProtectionKount, an Equifax company
Likelihood to Recommend
-
(0 ratings)
8.9
(16 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.5
(2 ratings)
User Testimonials
AppGate Total Fraud ProtectionKount, an Equifax company
Likelihood to Recommend
Appgate
No answers on this topic
Kount, an Equifax company
Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.
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Pros
Appgate
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Kount, an Equifax company
  • Business to Client Interaction - Midigator employees respond quickly to client requests
  • Empowers their employees to make decisions in the best interest of the client they are serving
  • Helps prevent chargebacks/disputes
  • Saves their clients time and money
  • Ease of use
  • Consolidates multiple MIDs under one room for easy management and monitoring
  • Prices their products and services competitively
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Cons
Appgate
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Kount, an Equifax company
  • When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
  • Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
  • The daily emails in excel could be better formatted and easier to read.
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Likelihood to Renew
Appgate
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Kount, an Equifax company
Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.
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Usability
Appgate
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Kount, an Equifax company
No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.
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Alternatives Considered
Appgate
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Kount, an Equifax company
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.
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Return on Investment
Appgate
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Kount, an Equifax company
  • We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
  • We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!
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