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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Appian

    Score7.9 out of 10
    N/AAppian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

    $0

    Agentforce 360 for Nonprofits

    Score8.6 out of 10
    N/ASalesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

    $36

    per month per user

    Pricing
    AppianAgentforce 360 for Nonprofits
    Editions & Modules
    Appian Community Edition
    $0
    Application - Input-Only
    $2
    per month per user
    Application - Infrequent
    $9
    per month per user
    Application - Standard
    $75
    per month per user
    Platform
    Custom Quote Priced per user with unlimited apps.
    minimum 100 users, no maximum
    Unlimited
    Custom Quote Priced per development with unlimited apps.
    unlimited
    Sales Cloud - EE
    $36
    per month per user
    Sales + Service Cloud - EE
    $48
    per month (billed annually) per user
    Nonprofit Cloud - EE
    $60
    per month (billed annually) per user
    Nonprofit Cloud - UE
    Contact
    Offerings
    Pricing Offerings
    AppianAgentforce 360 for Nonprofits
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    AppianAgentforce 360 for Nonprofits
    Considered Both Products
    Appian
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    38 Answers
    92%
    Would buy again
    22 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    32 Answers
    96%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    37 Answers
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    25 Answers
    88%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    91%
    Implementation went as expected
    30 Answers
    74%
    Implementation went as expected
    14 Answers
    Features
    AppianAgentforce 360 for Nonprofits
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Appian and Salesforce Agentforce 360 for Nonprofits
    Feature
    Appian
    8.1
    9 Ratings
    4% above category average
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    Dashboards8.29 Ratings00 Ratings
    Standard reports8.59 Ratings00 Ratings
    Custom reports7.69 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Appian and Salesforce Agentforce 360 for Nonprofits
    Feature
    Appian
    7.4
    9 Ratings
    2% above category average
    Salesforce Agentforce 360 for Nonprofits
    -
    Ratings
    Process designer7.99 Ratings00 Ratings
    Process simulation6.49 Ratings00 Ratings
    Business rules engine6.49 Ratings00 Ratings
    SOA support8.29 Ratings00 Ratings
    Process player7.39 Ratings00 Ratings
    Form builder7.69 Ratings00 Ratings
    Model execution8.59 Ratings00 Ratings
    Best Alternatives
    AppianAgentforce 360 for Nonprofits
    Small Businesses
    Bizagi
    Score8.3 out of 10
    Bloomerang CRM
    Score8.9 out of 10
    Medium-sized Companies
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    DonorPerfect
    Score8.4 out of 10
    Enterprises
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    Ellucian CRM Advance
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AppianAgentforce 360 for Nonprofits
    Likelihood to Recommend
    9.4
    (139 ratings)
    8.5
    (33 ratings)
    Likelihood to Renew
    8.5
    (19 ratings)
    10.0
    (1 ratings)
    Usability
    8.7
    (95 ratings)
    7.8
    (5 ratings)
    Support Rating
    8.4
    (118 ratings)
    8.2
    (10 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    AppianAgentforce 360 for Nonprofits
    Likelihood to Recommend
    Appian
    Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
    Incentivized
    Read full review
    Salesforce
    I’d say it’s very well suited for organizations looking to move toward AI integrations and make more data-driven decisions. As I mentioned, I’ve also used the competing product from Blackbaud, which is a very closed system — you can’t really pull out the data. Salesforce, on the other hand, has a big advantage with its APIs, allowing you to extract data, store it in Data Cloud, and do much more with it.
    However, if your requirements aren’t clearly defined or if there’s heavy customization involved, the implementation can get messy. So I wouldn’t recommend using Salesforce Nonprofit Cloud in cases where the requirements and structure aren’t clearly laid out.
    Incentivized
    Read full review
    Pros
    Appian
    • Allows at a glance workflow documentation which assists in the need we have for information readiation.
    • Drag and drop interface for workflow development greatly speeds our apps time to market.
    • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
    Incentivized
    Read full review
    Salesforce
    • NPSP is designed to help with donor management.
    • There are free add-ons for volunteer management.
    • There is a new Program Management Module to better manage program participation and attendance.
    • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
    Incentivized
    Read full review
    Cons
    Appian
    • Search issues when type ahead and database search are used in the same field.
    • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
    • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
    Incentivized
    Read full review
    Salesforce
    • Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
    • Salesforce Trailhead is robust but can be confusing and overwhelming.
    • I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.
    Incentivized
    Read full review
    Likelihood to Renew
    Appian
    We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
    Read full review
    Salesforce
    There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
    Incentivized
    Read full review
    Usability
    Appian
    Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
    Incentivized
    Read full review
    Salesforce
    Salesforce CMS is very intuitive and easy to use. I have not found where it glitches or crashes out. You can tell where data is "supposed to live" and it you aren't sure, there is an easy search function. Support is made readily available.
    Incentivized
    Read full review
    Support Rating
    Appian
    Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
    Incentivized
    Read full review
    Salesforce
    I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
    Incentivized
    Read full review
    In-Person Training
    Appian
    As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
    Incentivized
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    Salesforce
    No answers on this topic
    Online Training
    Appian
    Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Implementation Rating
    Appian
    It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Alternatives Considered
    Appian
    Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
    Incentivized
    Read full review
    Salesforce
    As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
    Incentivized
    Read full review
    Return on Investment
    Appian
    • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
    • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
    • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
    Incentivized
    Read full review
    Salesforce
    • New email platform (integrated with Salesforce and based on Salesforce segmentation) increased open rate by 7%
    • Using Salesforce Flows to design a custom batch process for approving small grants reduced days of work to one or two clicks.
    • We replaced a paper system (walking around with a clipboard) to a virtual system (you can do it from anywhere!) for approving payments.
    Incentivized
    Read full review
    ScreenShots

    Appian Screenshots

    Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism

    Agentforce 360 for Nonprofits Screenshots

    Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits