Apple Pay vs. Worldpay from FIS

I use it not only at stores in person but also online. It's so easy to use. I've been a victim of identity theft before and I just feel safer using it online than entering my individual credit card info every time. Plus I get cashback on purchases!

Incentivized

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

Incentivized

• Apple Pay is extremely easy to access because you can access it whether you've unlocked your phone or locked it.
• Apple Pay does a great job listing historic transactions.
• Apple Pay easily allows users to add or remove different credit cards.

Incentivized

• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

Incentivized

• The ability for other integrations to still have their restricting permissions to be used. As an example, I can't use Apple Pay and still choose when I want my delivery because it's not in Apple Pay's coding to allow outside restrictions.

Incentivized

• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

It's now a standard.

Incentivized

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Extremely effective and easy to use.

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

Our choice to use Apple Pay was made because of the fast and easy access to funds, it is largely accepted by most vendors and it is a knowingly secure platform for transactions. Making it a trusted and effective resource for our company to utilize. We also found the setup to be more user-friendly.

Incentivized

ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

• less time spent entering credit card numbers online
• it has great security features
• it's portable, since it's built in to my phone

Incentivized

• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

Incentivized